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HR case file: Managing conflicts involving personal beliefs

Here at FPM, over the years we've received several HR queries concerning staff members’ political and philosophical beliefs. To help, here’s some key information that can help you manage difficult situations such as these proactively.

6 simple ways to liven up your patient newsletter (Vlog)

Newsletters are a fantastic method of maintaining good lines of communication between practice and patient. However, it is easy to fall into stale habits and have patients start to lose interest, so we have some simple yet effective ways you can use to liven up your newsletter!

How to Develop and Implement Strategies at Your Practice

Strategy often feels like a buzzword employers put into job descriptions to shake off candidates who are afraid of a challenge. However, at its core it simply means a plan of action designed to achieve a long-term aim.

Practice Managers Share Their Weirdest HR Cases

Managing staff can be both rewarding and painful. Sometimes it can be downright strange! We asked some of our members to tell us about the strangest HR incidents they’ve had to deal with and got some very interesting responses. Here are some of our favourites!
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What is Active Signposting?

Active Signposting has been a main focus here at First Practice Management Group for some time. We decided we’d take some time to create a video to help you learn more about the benefits of introducing it to your practice.

Managing Reputational Risk During the Recruitment Process

In the first few months of a new year, many people begin looking for a new role and a new challenge. With that in mind, it’s a good time to remind ourselves of the importance of having a fair and professional recruitment process in place.
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9 Easy Ways to Spot a Phishing Scam

Phishing is when fraudsters pose as a legitimate company, person or institution in an email or text message to trick someone into giving financial and/or other personal information. Cyber criminals also use fake online advertising to direct victims to fake websites where username, password or financial information is required.