The Art of Leadership in Primary Care: How to Avoid the Top 4 Pitfalls

Leading a team in the demanding environment of primary care is no small feat. While the weight of responsibility can be substantial, the findings of a recent study by the wellbeing app HappierMe offer valuable insights into how managers can thrive, rather than merely survive.
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PCN Communication – the Do’s and Don’ts

Communication in any organisation is probably the most important pillar of how it functions and how effective and sustainable it is. There are two main strands to an organisation’s communication; the way in which people communicate between themselves inside the organisation, and the way they do so with those outside of that group. For an organisation as complex (and as new) as a Primary Care Network (PCN), there needs to be significant investment made in ensuring that PCN communication is the best it can be.

Employee Voice: one of the most underestimated tools in a PMs toolbox?

Giving a voice to your employees is one of the most powerful things a manager can do. It's an underutilised tool available to all practice managers, so we explore what it is, how you can use it and the benefits that it can bring to your staff.
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Lost in translation – communicating with refugees and other non-native patients

Nobody who has been watching the news over the last month or so can have failed to be moved by the plight of Ukrainians fleeing the Russian invasion of their country. Many of them are vulnerable women and children, and some of them have made their way to the UK, seeking safety and healthcare.

6 simple ways to liven up your patient newsletter (Vlog)

Newsletters are a fantastic method of maintaining good lines of communication between practice and patient. However, it is easy to fall into stale habits and have patients start to lose interest, so we have some simple yet effective ways you can use to liven up your newsletter!