A chaperone is defined by the CQC as “an impartial observer, present during an intimate examination of a patient”. The chaperone plays an important role in protecting both patients and staff during intrusive and invasive examinations. They help to reassure the patient, protect their dignity, offer support and facilitate communication – this may be particularly important if there is a language barrier, for example.

Social media is a great platform for GP practices to stay in contact with patients, invite feedback and connect with the local community. Here are FPM's top tips for getting involved and making the most of your social media presence.

Phishing is when fraudsters pose as a legitimate company, person or institution in an email or text message to trick someone into giving financial and/or other personal information. Cyber criminals also use fake online advertising to direct victims to fake websites where username, password or financial information is required.