Do You Struggle With These PM Policy Management Challenges?

Policy management in a GP surgery is crucial for maintaining regulatory compliance, ensuring patient safety, and facilitating efficient operations. Here's a breakdown of what policy management entails and why it's important, along with some common challenges you might face:

What is Policy Management in a GP Surgery?

Policy management in a GP surgery involves the development, adoption, and maintenance of policies and procedures that govern various aspects of the surgery's operations. These policies cover a wide range of areas, including clinical procedures, administrative protocols, data privacy, health and safety regulations, and compliance with accreditation standards such as those set by the Care Quality Commission (CQC).

Why Is Policy Management Important?

Risk Reduction: Effective policy management helps mitigate risks by ensuring that staff members are aware of and adhere to established protocols, thus minimising the likelihood of errors, accidents, or compliance violations.

Protecting Stakeholders: Policies safeguard the interests of patients, staff, and other stakeholders by setting clear expectations for behaviour, confidentiality, and quality of care.

Reputation Management: One adverse event or compliance breach can tarnish the reputation of a GP surgery. Proper policy management helps maintain trust and confidence among stakeholders, by demonstrating a commitment to compliance and quality standards.

Do You Suffer From These Common Policy Management Challenges?

  • Inconsistent Document Creation and Editing: Manual processes for creating and updating policies can lead to discrepancies and outdated information, increasing the risk of errors and non-compliance.
  • Poor Policy Maintenance: Dispersed policies stored across various locations make it difficult to maintain consistency and ensure that all staff members have access to the latest versions.
  • Lack of Accountability: Without clear accountability mechanisms, it's challenging to track who has reviewed, acknowledged, and complied with policies, leading to inefficiencies and potential compliance gaps.
  • Outdated Documents: Failure to track policy versions and updates can result in the circulation of obsolete or unauthorised documents, posing compliance risks and confusion among staff.
  • Improper Policy Mapping: Aligning policies with accrediting criteria and regulatory standards is complex, especially when done manually, leading to inefficiencies and compliance gaps

Best Practice for Managing Your Policies:

  • Clear Communication: Ensure that policies are clearly communicated to all staff members and regularly reviewed to incorporate changes in regulations or best practices.
  • Centralised Repository: Maintain a centralised repository for storing and accessing policies, making it easier to track versions and updates.
  • Regular Review and Update: Establish a schedule for reviewing and updating policies to ensure relevance and compliance with changing regulations.
  • Training and Education: Provide training and educational resources to staff members to ensure understanding and adherence to policies.

FPM Core – Your Compliance Solution:

FPM Core offers a comprehensive compliance software solution tailored to the specific needs of primary care practices. Key features include:

  • Policy Management System: Allows for easy creation, editing, and tracking of policies.
  • Notification System: Alerts users when policies are due for review or update.
  • Dashboard: Provides a central view of all compliance activity.
  • Reporting System: Generates reports on policy compliance.
  • Integration with Blue Stream: Provides access to over 700 policy templates.
  • User-Friendly Configuration Options: Simplify system setup and customisation.
  • Compliance Tracking: Monitor compliance through intuitive dashboards and reporting tools.
  • Support for PCNs: Standardise policies and protocols across multiple practices within Primary Care Networks.

Contact us today to set up a demo of FPM Core, to ensure your GP practice can streamline policy management processes, enhance compliance, and mitigate risks effectively. 

Created by Peter Hobden
Peter Hobden
As Partnerships Development Manager at FPM, Peter leverages his expertise in SaaS sales to help clients get and stay compliant. With over 7,000 practices using FPM's subscription-based products and services, he manages customer acquisition, upselling, and retention, as well as conducting regular account reviews and negotiations.


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