First Practice Management members can access a comprehensive and invaluable selection of sample documents
Policy updates week commencing 25th November 2024
Reviewed and Unchanged
Cold Chain Policy (inc. Cold Chain Audit in Core)
Reviewed and Updated
Computer Generated Prescriptions Policy
Policy updates week commencing 18th November 2024
Reviewed and Unchanged
Complaints Handling Desk Aid - England
Dispensing Review of Use of Medicines (DRUM) Procedure
Major Alerts (Clinical System Messages) Procedure
Reviewed and Updated
Financial Procedures
Prescription Recording Procedure
Yellow Fever Vaccine Control Procedure
Policy updates week commencing 11th November 2024
Reviewed and Updated
Complaints Procedure Leaflet: England
Access to Medical Records Leaflet
Bullying and Harassment Policy
Holiday Policy
Maternity Policy
Paternity Leave and Pay Policy
Reviewed and Unchanged
Complaints Procedure - England
Policy updates week commencing 28th October 2024
Reviewed and Updated
Clear Desk and Clear Screen Policy
Policy updates week commencing 21st October 2024
Reviewed and Updated
Patient Participation Toolkit
Patients From Abroad (Entitlements to Treatment) Procedure - England
Preconceptual Advice Protocol
Premises Standards
Purchase Order Template
Scanning Documents Into Clinical System Protocol
Selection of New Instruments and Equipment Protocol
Policy updates week commencing 14th October 2024
Reviewed and Updated
GP Patient Experience Survey Toolkit - England
Policy updates week commencing 7th October 2024
Reviewed and Updated
Looked-after Children Policy
Paperlight Motivation Statement
Reviewed and Unchanged
Mental Health Care Plan
Policy updates week commencing 30th September 2024
Reviewed and Updated
GP Patient Experience Survey Toolkit - England
Policy updates week commencing 23rd September 2024
Reviewed and Updated
Equality and Diversity Policy (replaces those archived below)
Archived
Equality and Diversity Policy - Staff Responsibilities
Sample Monitoring Form
Equality & Diversity - Monitoring Form
Equality & Diversity - Staff Responsibilities
Policy updates week commencing 16th September 2024
Reviewed and Updated
Induction Training of New Employees
Continuity Planning and Disaster Recovery Toolkit
Estates and Facilities Alerts Policy (For Handling)
Reviewed and Unchanged
Data Subject Access Request (DSAR) Desk Aid (GDPR Compliant)
Extended Hours Staff Rota
Good Practice Guidelines for General Practice Electronic Patient Records v4 (Summary Of)
Policy updates week commencing 9th September 2024
Reviewed and Updated
Equal Opportunities / Anti-Discrimination (Service Provision) Policy
Confidentiality Code of Practice
Health and Safety Policy
Prevent Strategy Protocol
Reviewed and Unchanged
Equal Opportunities / Anti-Discrimination (Employment) Policy
Safeguarding Children
Policy updates week commencing 2nd September 2024
Reviewed and Updated
Hypertension Management Protocol
Disclosure and Barring Service, Employment of Offenders and Risk Assessment
Business Planning Toolkit - Draft Plan
Drugs (Non-Controlled) and Vaccines Storage Protocol
Reviewed and Unchanged
Cervical Service Audit Policy
Counselling Protocol
Policy updates week commencing 26th August 2024
Reviewed and Updated
Confidentiality Policy (Dispensers)
Policy updates week commencing 19th August 2024
Reviewed and Updated
Transgender Patient Policy
Policy updates week commencing 12th August 2024
Reviewed and Unchanged
Welsh Language Policy
Duty to Make Reasonable Adjustments
Disclaimer Notice (Loss / Damage to Property)
Policy updates week commencing 5th August 2024
Reviewed and Unchanged
Patients' Online Appointment Booking Policy
Reception Triage Protocol
Risk Assessments
Reviewed & Updated
Risk Assessment Toolkit
Safeguarding Audit Tool For General Practice - Questionnaire (Excel version)
Policy updates week commencing 29th July 2024
New Documents
Patient Safety Incident Response (PSIR) Policy
Reviewed & Updated
Age Discrimination Policy (Includes Checklist)
Complaints Procedure: Wales
Incident Management Procedure
Emergency Incident Procedure
Reviewed & Unchanged
Dignity and Respect Policy
Dispensary Risk Management Policy
Dress Code Policy
Policy updates week commencing 22nd July 2024
Reviewed & Unchanged
Workflow Toolkit
Policy updates week commencing 15th July 2024
Reviewed & Updated
Access to Deceased Patients' Medical Records
Reviewed & Unchanged
Protocols and Procedures for Coding Team
Policy updates week commencing 8th July 2024
Reviewed & Updated
Communication Standards (Inc. Accessible Information Standard)
Clinical Governance Policy
Reviewed & Unchanged
Annual Infection Control Statement
Staff Screening & Immunisation Policy
Changes in Services Policy
Data Sharing Agreement
Testing, Maintaining, Calibrating, Repairing and Replacing Practice Medical Equipment
NICE Guidelines Protocol
Complaint Review Form: Scotland, Wales and N. Ireland
Policy updates week commencing 1st July 2024
Reviewed & Updated
Cleaning And Decontamination Of Surfaces Protocol
Environmental Policy Statement
Control of Substances Hazardous to Health (COSHH) Policy
Reviewed & Unchanged
Infection Control Inspection Checklist
Co-Operating with Other Providers Policy
Good Practice Guidelines
Infection Control (Biological Substances) Protocol
Continuity Planning and Disaster Recovery Toolkit
Exposure to Blood Borne Viruses (HIV, Hepatitis B or C)
New Staff Performance Review Policy & Supporting Templates
Policy updates week commencing 24th June 2024
Reviewed & Updated
Repeat Prescribing Policy
Equipment Maintenance Policy
Equipment Maintenance Log
Practice Charter: Patient Leaflet
Confidentiality Policy (Teenagers)
Reviewed & Unchanged
Appraisal - Staff Feedback Survey (For 360°Appraisal)
Gillick Competency Assessment
Policy updates week commencing 17th June 2024
Reviewed & Updated
Out of Hours - Security Alert (Staff Attendance) Procedure
Paternity Leave and Pay Policy
Reviewed & Unchanged
Pandemic Flu Absence Policy
Partner Retirement / Resignation Checklist
Prescription Recording Procedure
Refrigeration of Pharmaceutical Products Protocol
Policy updates week commencing 10th June 2024
Reviewed & Updated
Insurance Checklist
Legionella Management
Hand Washing And Hygiene Protocol
Reviewed & Unchanged
Maternity Risk Assessment (only formatting & attachment changes in Core)
Medical Certificates / Fit Note (Provision of) Protocol
Military Veterans Treatment Priority Protocol
Policy updates week commencing 3rd June 2024
Reviewed & Updated
Complaints Annual Report
Communication Standards (Inc. Accessible Information Standard)
Flu Pandemic Contingency Plan
Flu Pandemic Practice Buddy Guide
Reviewed & Unchanged
Clinical System Staff Access Record
Clinical Waste Management Protocol
Credit Card Protocol – Practice Expenditure
Policy updates week commencing 27th May 2024
Reviewed & Updated
Patient Death Procedure - England and Wales (changes delayed until September 2024)
Policy updates week commencing 20th May 2024
Reviewed & Updated
New Patient (Out of Area) Registration Policy
Policy updates week commencing 13th May 2024
Reviewed & Updated
Carer's Policy
Clinical Supervision (Staff) Guidance
Policy updates week commencing 6th May 2024
Reviewed & Unchanged
Business Continuity Plan: Policy & Process
Policy updates week commencing 29th April 2024
Reviewed & Updated
Children's Vaccinations Protocol
Policy updates week commencing 22nd April 2024
NEW Documents
Flexible Working Policy - this will incorporate the latest information and the required forms and letter templates into a single Policy.
Archived
Flexible Working Application Acceptance Form
Flexible Working Application Appeal Form
Flexible Working Application Appeal Response Form
Flexible Working Application Extension of Time Limit Form
Flexible Working Application Form
Flexible Working Application Notice of Withdrawal Form
Flexible Working Application Rejection Form
Policy updates week commencing 15th April 2024
NEW Documents
QOF Aspiration and Achievement Monitoring Toolkit 2024/25 (Core Only)
Physician Associates in Primary Care Guide
Reviewed & Unchanged
Cervical Screening - Invite Letter (1st Call)
Blood Test Types
Reviewed & Updated
Appointments Management Policy
Blood Pressure Monitor (Self Service) Protocol
Cervical Screening - Non-responder Letter
Choice Referral Audit Procedure
Policy updates week commencing 8th April 2024
Reviewed & Unchanged
Safety Alerts Protocol
Sample (Blood, Urine etc.) Handling Protocol
Smoking Cessation Protocol
Removal Of Patient From List Policy
CCTV Code of Practice Leaflet
Reviewed & Updated
Conflict of Interest Policy
Patient Satisfaction Questionnaire
Safety Alerts Protocol
Sample (Blood, Urine etc.) Handling Protocol
Policy updates week commencing 1st April 2024
Reviewed & Unchanged
Being Open Policy
Private Insurance Work Protocol
Policy updates week commencing 25th March 2024
Updated documents
Infection Control Policy
Policy updates week commencing 18th March 2024
Reviewed & Unchanged
Annual Practice Report Guide
Updated documents
Advance Directives Patient Information Leaflet
Anaphylaxis Statement
Policy updates week commencing 11th March 2024
Reviewed & Unchanged
Business Continuity Plan: Sample
Updated documents
Steps To Becoming Paperless Procedure
Transgender Equality Policy
Policy updates week commencing 4th March 2024
Reviewed & Unchanged
Message Handling Workflow
Notification of Infectious Diseases
Out Of Hours - Palliative Care Handover Procedure
Oxygen and Defibrillator Checklist
Updated documents
Message Taking Protocol
Patient Death Procedure - England and Wales
Gifts and Donations Policy
Policy updates week commencing 26th February 2024
Reviewed & Unchanged
Flu Pandemic Practice Buddy Guide
Late Arrivals (Patients Late for Appointments) Protocol
Medical Student Risk Assessment
Updated documents
Media (Press etc.) Handling Policy
Policy updates week commencing 19th February 2024
New documents
Practice Statement of Purpose Guidance
Updated documents
Pharmacy Prescription Ordering and Delivery
Complaints Procedure Leaflet - England
Did Not Attend (DNA) Policy
Reviewed & Unchanged
Domestic Abuse Policy (Patients)
Domestic Abuse Policy (Staff)
Domestic Abuse Workplace Policy
Duty of Candour Policy
Fees and Charges Leaflet
Policy updates week commencing 12th February 2024
Updated documents
Adoption Policy
Reviewed & Unchanged
Oxygen and Defibrillator Checklist
Oxygen Handling and Storage Protocol
Policy updates week commencing 5th February 2024
Updated documents
Mental Capacity Act Policy (now includes Liberty Protection Safeguards Policy)
Change of Address / Personal Details Procedure
Child Immunisations Call Letter
Home Visit Requests Procedure
Blame Free Culture Policy
Reviewed & Unchanged
Cervical Screening: Standard Recall Letter
Disposable (Single Use) Instruments Policy
Patients’ Online Access to Medical Records: Adult Registration Form
Patients’ Online Access to Medical Records: Consent to Proxy Access to GP Online Services Form
Data Breach Risk Register
Policy updates week commencing 29th January 2024
Updated documents
Bereavement Letter
Flexible Working Policy
Flexible Working Application Form
Flexible Working Application Appeal Response Form
Flexible Working Application Extension of Time Limit Form
Flexible Working Application Notice of Withdrawal Form
Vulnerable Adults Policy
Car Park Risk Assessment
Reviewed & Unchanged
Breast Feeding Policy
Flexible Working Application Acceptance Form
Flexible Working Application Rejection Form
Archived Document(s)
Flexible Working Application Extension of Time Limit Form
Policy updates week commencing 22nd January 2024
Updated documents
Prescription Security Protocol
Policy updates week commencing 15th January 2024
Updated documents
Medical Emergency Policy
Policy updates week commencing 8th January 2024
Updated documents
Patients From Abroad (Entitlements to Treatment) Procedure - England
Patients From Abroad (Entitlements to Treatment) Procedure - Wales
Cholesterol Monitoring and Treatment Protocol
Contagious illness Policy (Core Only)
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