With winter well on the way, our anonymous blogger shares first-hand stories of how they’ve seen the increasing pressure being placed on the NHS from both perspectives – from the point of view of a PM and a patient.
‘Fail to prepare, prepare to fail’ - words we’re all familiar with, but this sentiment always rings with a fair bit of truth when it comes to bracing ourselves for the winter pressures that grip Primary Care each year.
This week’s policy update for FPM members focuses on documents covering issues including occupational health, dress codes, providing references and conflict resolution. Have you had to deal with any of these recently?
NHS England has reported that its 10 High Impact Actions for Primary Care have succeeded in saving hundreds of thousands of hours for both GPs and administrative staff.
In our Practice Manager Salary Survey 2017 we delved a little deeper than previous studies, including the additional question ‘Do you think your salary is a fair reflection of your role? Why?’ which resulted in some fascinating responses.
The calculation of accounts for the first full financial year following the introduction of the updated IR35 tax regulations is now well underway. Their impact on the primary care sector is quickly becoming obvious - and lessons are being learned that all principals and practice managers would be well advised to heed.
Self-care is an increasingly vital part of the solution to rising healthcare costs placed on the government and NHS. With great potential to help alleviate costs and strains, it’s definitely something to be looked at with careful consideration.
“It’s nice to be important - but it’s important to be nice…” This sentiment could sum up the approach of Tracey Binns, Practice Manager of Grove Road Surgery in Wallasey on the Wirral, whose surgery placed in the top 1% of last year’s GP Patient Survey in terms of patients’ overall experience.
While the initial flurry of activity around the General Data Protection Regulation (GDPR) has calmed down, there’s still some confusion in many people’s minds about the risks of failing to comply. Our friends at GDPR Manager report on how the ICO are addressing those concerns.
Have you ever read an article and then gone to check that the date is not April 1? Well I have recently, as some of the articles I’ve seen have left me incredulous to say the least.
This week’s policy update for FPM members focuses on documents that all relate to your staff. The reviewed policies cover a wide range of issues – from questions around payment to issues involving the use of mobile phones and handling grievances.
Flu clinics are never far away from our thoughts, and that’s been more true than ever thanks to the uncertainties that sprung up around the latest round of clinics.
This week’s policy update for FPM members focuses on HR policies, with revisions to documents relating to apprenticeships and redundancy, as well as agreeing the specifics of a secondment within the business.
Many PMs will know the conversation well. It starts with an employee walking into the office, professing that they don’t want to complain ‘but...’. Our HR expert Lisa Wainwright reveals why failing to deal with ‘off-the-record’ complaints effectively can be a risky proposition.
Reducing DNAs is a topic that’s never far from the minds of savvy practice managers and it’s also one of the GP Forward View’s 10 high impact actions for general practice. With that in mind, here are a few ideas for reducing DNAs to improve access and free up vital time for clinicians.
It's that time of the month again! We've put together our handy awareness days calendar detailing some of the key days coming up for October, and links to the official pages in case you would like to get involved.
What makes a great leader in primary care? There are many perspectives on this issue, but there are some key skills we think everyone can agree on.
This week’s policy update for FPM members focuses on HR policies, with revisions to documents relating to appraisals and self-assessment, as well as making requests for references during recruitment. Try saying that one fast!
A salaried GP reveals that she has been called for jury service, but the dates clash with the weeks that your senior, full-time partner is on leave... So what is your next step?
Charan Sarai, Training Delivery Manager for Thornfields, is back to discuss the importance of kindness in both our personal and professional lives. This article discusses why caring is such an essential skill for GP practice managers.