Latest News
GP Patient Satisfaction
Patient satisfaction with GPs in England has slumped to a new low as the effects of Covid-19, staff shortages and lack of appointments reach breaking point.
Sustainability
A Fluid Situation – How Practices Can Conserve Water in World Water Week
World Water Week takes place this year from 23rd August until 1st September. But why and how should we save water? We explain how saving water can save practices money and save our environment.
General
What we learned from the FPM 2020 Practice Manager Salary Survey
As we get ready to release the results from last year's FPM Practice Manager Salary Survey, we look back at what we found out in 2020.
Policy Update
Policy Updates - Week Commencing 15th August 2022
First Practice Management members can access a comprehensive and invaluable selection of sample documents in the Policies and Procedure Library.
Management
What's in a Name? Secret Diary August Update
Our anonymous Practice Manager and Secret Diarist gives an insight into the pressures of August and how a simple trick involving a role title change can cut complaints and boost patient confidence.
Latest News
Primary Care Weekly News Roundup 12th August 2022
A weekly roundup of all the important news GP practices need to know
Latest News
NHS 111 hack described as ‘The New Normal’
Patients calling NHS 111 have been warned of delays after a major cyberattack on the provider that supplies software to NHS services was identified on Thursday – but cybersecurity experts have said that we should expect more in future.
HR / Employment Law
Calculating Casual Workers' Holiday Pay
A recent landmark judgement by the Supreme Court in the case of Harpur Trust v Brazel on the calculation of holiday pay has brought significant changes in how employers should calculate holiday pay for those who work in casual employment.
General
Chaperoning In the Age of Digital Consultations
Traditionally, chaperones have been used in face-to-face appointments, where the patient, medical professional and chaperone are in the same room together. But with the recent pandemic and the rise in virtual appointments, how should we view the role of a chaperone, and how should it work in practice?
Latest News
Primary Care Weekly News Roundup 5th August 2022
A weekly roundup of all the important news GP practices need to know
Primary Care Training
Safe Patient Care: the Importance of Clinical Notes Summarising
The success of any practice to meet its CQC obligation of safe patient care depends on many factors, but effectively summarising clinical notes is one of the most important. It also helps with continuity of care and effective use of appointment time, as Thornfield's Gerry Devine explains.
Sustainability
Cycle to Work - Celebrating Pedal Power
Cycling is one of the best ways to incorporate exercise into your daily routine and it can also help the environment and your bank balance. Here we look at how to encourage employees to start cycling and where to get further information.
Mindfulness
Mindfulness and Strategic Planning
Part of every practice manager’s ‘journey’ seems to be learning who we are and how we fit into the bigger picture around us—family, friends, community, society and work. Like any journey, you need to know where you are going to understand what and why you do the things that get you there.
Latest News
Primary Care Weekly News Roundup 29th July 2022
A weekly roundup of all the important news GP practices need to know
Sustainability
Green Social Prescribing
Green social prescribing - supporting people in engaging in nature-based interventions and activities to improve their mental health - has the potential to revolutionise health and wellness and is already paying dividends.
Management
How GP Practices Can Safeguard Their Staff
Abuse and threats from patients continues to increase both in person and in online forums. We look at how to protect your practice staff's physical and mental health from this behaviour.
General
August 2022 Awareness Calendar
It's that time again! We've put together a helpful awareness days calendar detailing some of the key days coming up in August 2022, with hyperlinks where available.
Latest News
Primary Care Weekly News Roundup 22nd July 2022
A weekly roundup of all the important news GP practices need to know
Primary Care Training
Do you know an aspiring practice manager in your organisation?
There has never been a better time to invest in leadership training and succession planning. So whether you’re a PCB, an ICB, ICN or other higher level organisation, if you're an aspiring manager, you'll want to know about our new Thornfields course.
Management
PCN Communication – the Do’s and Don’ts
Communication underpins the effective working of any organisation. For one as complex as a PCN, significant investment should be made in communication. Here we look at some Do's and Don'ts of PCN Communication.
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