About FPM - We Know Primary Care

First Practice Management (FPM) is the UK's premier online resource for GP practice managers, currently used by over 7,000 practices across the UK. We help GP practice managers get - and stay - compliant.

An FPM subscription provides unlimited access to a wide range of information, guidance and support resources including;

Policies and protocols library tailored to GP Practices
Job descriptions/person specification library
Toolkits
HR/employment law guidance
HR and operational helplines
Health & safety guidance
Mentor scheme
Community resources

First Practice Management Group services

First Practice Management Group is the UK's leading provider to GP practices. Our innovative, time-saving and extensive range of practice management support services include; compliance support, recruitment, consultancy, training, websites, intranets and patient communication services.

For more information visit the Services area of the website or Contact Us.

Download the FPM app to stay updated

Our award-winning training is available online as well

Our Content Team are happy to help

Practice Managers - we're here to help with your primary care needs

Thornfields training - We Know Primary Care

Always aiming for high standards and happy to win this award

...and this award...

...but we value our relationships with our members above all else

We like to have fun and do some good at the same time

Our customer service team is always ready to help

FPM Membership gives you access to our helpful Toolkits

Got a HR question? FPM Members get free acess to HR Help

Can't find a policy? Let us know and we can write one for you

Need a new website, or to upgrade your old one? Give us a call

First Practice Management Group brands

Founded in 2003, First Practice Management Group is a division of SRCL Ltd. Group Company.

FPM Group services:

Meet the Team

Matthew Wright General Manager, FPM Group

Matthew Wright is the General Manager of the First Practice Management (FPM) Group, providing full-service practice management support, software and consultancy services to primary care across the UK. He has a successful career in Information Technology Service and Service Management, as an Executive Director for a clinical software company and a subsidiary consultancy service before moving to FPM.

Survindar Chahal Content & Customer Experience Manager

Survindar leads the FPM Group Content Team, responsible for the content, media and HR support for members, as well as resources that include weekly articles, documents, training materials, policies and protocols aimed at providing support for GP Practice Managers. He previously worked in senior urgent and primary care management roles as well as healthcare IT, and is keen to promote the valuable contribution of practice managers in healthcare.

Donna Heath Business Support Manager

Donna manages the business support team, responsible for the administration of subscriptions and services we provide our members, as well as managing the FPM Recruitment and Consultancy services. Donna has worked for FPM since 2010 and enjoys working with such a great team.

Damian Green Software Development Manager

Damian is responsible for coordinating the software development team and managing the projects they undertake, producing tools and products that will meet the needs of the modern-day practice manager.

David Hobson MSW / Technical Support Team Manager

Dave leads the MSW and Tech Support Team that resolve any customer IT or MSW website requests, providing a single point of contact for the customers and working with the Development Team and the FPM Group to develop and improve our services for practices.

Nicola Davies Thornfields Operations Manager

Nicola ensures that the Thornfields Primary Care Training Services delivers courses (face to face or online). She works with Gerry and Charan and the Content Team on training updates, Trainer recruitment, session feedback and development and ensuring that we deliver an efficient service that meets the expectations and needs of customers.

Charan Sarai Training Delivery Manager (Thornfields)

Charan has a strong background as a Business / Practice Manager, in her previous practice Charan was the Managing Partner. She also supports the wider company in running Thornfields workshops and our consultation services.

Gerry Devine Training Delivery Manager (Thornfields)

Gerry has a wealth of experience both as a Practice Manager and as a trainer and HR Manager in industry. He both advises and trains practices to ensure they are regulator and statute compliant. Feedback confirms that he delivers this in a way that is informative, fun and makes a real difference.

Samantha Rigby HR Specialist

With a wealth of expertise in HR, Samantha is here to provide support for members on the HR helpline and the FPM website, as well as supporting colleagues with our consultancy and training services. Her experience working with complex HR scenarios means she can provide you with the right advice for you and your practice.

Emma o' Sullivan Thornfields Administration

Emma is the Thornfields Administration Support for the North and Midlands (including Scotland, Northern Ireland and Wales). She works closely with the customers and organisers to ensure their workshops go ahead smoothly confirming dates, times, delegate numbers and that stock is ordered for trainers and their groups.

Penny Snadden Business Support Co-ordinator

Penny has various roles including resolving customer queries about products and services as well as account allocations and learning more about the services we provide for our growing FPM membership.

Destiny o' Gara Business Support Co-ordinator

Destiny works with other members of the team dealing with FPM, iQ and MSW accounts reconciliation, as well as helping our members and customers with their account, product and service queries.

Helen Murray Group Account Manager

Like others in the FPM team, Helen has considerable experience working as a practice manager, and as an account manager for a leading GP clinical system supplier. Helen understands the pressures of a busy general practice and how FPM Group products and services can support you and your practice.

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