This is an established, long standing, progressive and respected GP practice, with a growing list size of 22,000 patients, where strong values are placed upon empathetic patient care, staff well-being and ensuring the effective and efficient running of the Practice as a business.
Operations Manager - Ashford, Kent
The Operations Manager is responsible for the efficient daily running of a busy NHS GP practice, ensuring high standards in service delivery, patient experience, and compliance. This role oversees non-clinical staff, manages administrative systems, and supports the coordination of clinical services. Key responsibilities include staff supervision and development, rota planning, performance monitoring, and the management of patient access, complaints, and engagement initiatives. The Operations Manager also leads on health and safety, data protection, and audit readiness, ensuring compliance with NHS and regulatory requirements. Proficiency in clinical systems, digital platforms, and collaborative working with the wider health system (PCN/ICB) is essential.
