The following draft documents are available for Members to download and customise for their own use. 

• Access to health records procedure
• Access to medical records Desk Aid (flowchart)
• Alert Organisms
• Anaphylaxis statement
• Anaphylaxis treatment protocol
• Appointment capacity audit toolkit
• Appointment demand audit toolkit
• Asset Register - Non-Hardware
• Bank Charge Projection
• Blame-free culture policy
• Bomb scares - handling of
• Building hazards and emergency information
• Building maintenance policy
• Business planning toolkit
• Caldicott Principles Compliance
• Caldicott protocol
• Car Park Management
• Car Park Risk Assessment
• Care Quality Commission Core Standards Toolkit
• Carers (identification of) protocol
• Cashflow Toolkit
• CCTV Code of Practice leaflet
• CCTV Policy & Code of Practice policy
• Child protection protocol
• Choice Referral Audit procedure
• Cleaning - Service Level Agreement - see Service Level Agreement (for Cleaning contract)
• Cleaning and Decontamination of Surfaces Protocol
• Cleaning rota
• Clear Desk/Screen Policy
• Clinical Audit - Clinical Audit Report Template
• Clinical Audit - Data Collection Spreadsheet
• Clinical Audit - Writing up a Clinical Audit
• Clinical Governance policy
• Clinical system access record
• Clinical Waste Management Protocol
• Cold Chain Audit
• Cold Chain Policy
• Complaint - third party consent form (England)
• Complaint form (England)
• Complaint review form (England)
• Complaint review form (Scotland, Wales, N. Ireland)
• Complaints Annual Report
• Complaints handling desk aid (England)
• Complaints Procedure - England
• Complaints Procedure - N. Ireland
• Complaints Procedure - Scotland
• Complaints Procedure - Wales
• Complaints Procedure leaflet (England)
• Complaints Procedure leaflet (Northern Ireland)
• Complaints Procedure leaflet (Wales)
• Computer and data security procedure
• Computer generated prescriptions procedure
• Computer, Internet & Email policy
• Confidential waste (shredding) protocol
• Confidentiality agreement (third party)
• Confidentiality of Patient Data
• Confidentiality policy and agreement (Staff)
• Consent Form
• Consent form - use of staff photograph
• Consent protocol
• Consent to observer policy
• Consultations comparator
• Continuity Planning toolkit
• Contractor (self employed) - draft agreement
• Control of Substances Hazardous to Health (COSHH) policy
• Controlled Drugs (handling, storage & destruction) protocol
• Corporate Manslaughter/Homicide Act Policy
• CRC energy efficiency scheme
• Credit Card Protocol – Practice Expenditure
• Critical events - see Significant event toolkit
• Cytotoxic drugs
• Data Management Policy
• Data Protection policy
• DES IMT - index of supporting documents (archive)
• DES IMT Achievement Recorder
• 'Did Not Attend' (DNA) policy
• Disaster handling - see Continuity Planning toolkit
• Disclaimer notice (loss/damage to property)
• Disclosure of patient information policy
• Dispensary Risk Management policy
• Dispensary SOPs - see Standard Operating Procedures (Dispensary)
• Dispensing review of use of medicines (DRUM) procedure
• Display Energy Certificate Protocol
• Disposable (Single Use) Instruments Policy
• Disposal of computer equipment protocol
• Drug allergies - recording of
• Drugs (non-controlled) & vaccines storage protocol
• Electronic transfer of patient data policy
• Email (guidelines for the use of) protocol
• Emergency drugs (checking) policy
• Emergency handling (patient in distress) flowchart
• Emergency incident procedure
• Emergency telephone call handling protocol
• Environmental Policy
• Equipment maintenance log
• Equipment maintenance policy
• Extended Hours Operating Protocol
• Extended hours staff rota
• Extended Opening Hours Costs Calculator (profit & loss)
• Extended Opening Hours Costs Calculator (staff & Premises costs)
• Fax handling protocol
• Financial Probity
• Financial probity policy
• Financial Procedures
• Financial processes checklist
• Fire risk assessment checklist
• Fire Safety policy
• First Aid policy
• First Aid risk assessment
• Flu Pandemic checklist
• Flu Pandemic Practice Buddy Guide
• Flu contingency plan
• Fraud Prevention policy
• Freedom of Information Act policy
• Freedom of Information Act policy (Welsh version)
• Gifts and donations policy
• Good Practice Guidelines for general practice electronic patient records v4 (summary of)
• GP2GP Transfer Protocol
• Handwashing guidelines
• Health & Safety policy
• Health and Social Care Act (England) Summary
• Heart attack action protocol
• Hep B/tetanus/diphtheria for all staff protocol
• Home visit requests procedure
• Hospital results (dealing with) - see Investigations and Reports
• Images and audio recording protocol
• Incident Management Procedure
• Incoming pathology results (handling) procedure
• Infection Control (biological substances) protocol
• Infection Control inspection checklist
• Infection Control policy
• Infectious Diseases & Notifications
• Information Asset Register
• Information Governance - Hardware Asset Register
• Information Governance - Statement of Compliance
• Insurance Checklist
• Internet and email (use of) policy
• Investigations and reports (dealing with) protocol
• IT checklist
• Keyholder Agreement
• Keyholding Contractor protocol
• Laptop Risk Assessment
• Laptops (use of) Protocol
• Latex rubber allergy protocol
• Laundering of uniforms & materials policy
• Lead Staff Statement
• Leaflet - smaller Surgery
• Legal Admissibility of Scanned Images
• Legionella Management
• Liquid nitrogen handling protocol
• Locking Up/Keyholder details procedure
• Locum Feedback Form
• Locum Protocol
• Locum timesheet
• Lone Worker policy
• Looked-after children policy
• Mail handling protocol
• Mail Sorting procedure
• Maintenance checklist
• Major Alerts (clinical system messages) procedure
• Mandatory / Recommended Training Summary
• Manual handling policy
• Maternity risk assessment
• Media (Press etc.) handling policy
• Medical Student Health & Safety Manual
• Medical Student Risk Assessment
• Medicines management (MM6)
• Message Handling Workflow
• Message taking protocol
• Needlestick injuries protocol
• New Partner Checklist
• NHS Confidentiality Code of Practice
• NHS Number (use of) Policy
• NICE Guidelines Protocols
• Nitrogen - see Liquid nitrogen handling
• Non-disclosure agreement
• Nurse team leaflets
• Nurse-led minor illness clinic protocol
• Out of hours - palliative care alert
• Out of hours - recorded message
• Out of hours (handling of patient info.) protocol
• Out of Hours security alert (staff attendance) procedure
• Online Appointment Policy
• Oxygen And Defibrillator Checklist
• Oxygen handling & storage protocol
• Panic alarms procedure
• Paperlight Motivation Statement
• Parental consent to treatment for child - see Consent Form
• Partner Retirement Checklist
• Patient data (recording of) policy
• Patient death procedure - England and Wales
• Patient death procedure - Northern Ireland
• Patient Demographic Check Protocol
• Patient records - general policy
• Patients' Charter
• PDA (Personal Digital Assistant) usage protocol
• Personal Belongings Policy
• Petty Cash procedure
• Petty Cash spreadsheet
• Pharmaceutical companies -(business relationships) policy
• Photographing patients - see Images and audio recording
• Policy for Handling Estates & Facilities Alerts
• Policy for Handling Serious Untoward Incidents (SUI)
• Portable Appliance Testing policy
• PPA monthly return sheet
• Practice leaflet
• Practice leaflet - smaller surgery
• Practice security procedure
• Premises Standards
• Prescribing Compliance
• Prescribing Peer Review
• Prescribing Review
• Prescription recording procedure
• Prescription security protocol
• Private Medicals Policy
• Purchase Order template
• QOF Exception reporting policy
• RA01 Conditions for Staff Information
• Reception triage protocol
• Recording Calls in GP Practice
• Recording Patient Data - Locums & Attached Staff
• Records retention (how long to keep them) policy
• Referral Audit (Choice) procedure - see Choice Referral Audit procedure
• Referrals Audit toolkit
• Refrigeration of pharmaceutical products protocol
• Removal of patient from list policy
• Repeat Prescribing Misuse policy
• Repeat Prescribing policy
• Risk assessment toolkit
• Safeguarding Audit tool for General Practice - Questionnaire
• Safeguarding Policy
• Safety Alerts protocol
• Sample (blood, urine etc.) handling protocol
• Scanning documents into clinical system protocol
• Security alerts protocol
• Selection of New Instruments and Equipment Protocol
• Server backup tape protocol
• Service Level Agreement (for Cleaning contract)
• Service Level Agreement (generic)
• Sharps – EU Directive
• Sharps – Northern Ireland
• Sharps use and disposal protocol
• Shredding of confidential waste protocol
• Significant events toolkit (inc. report form)
• Smart cards - see Computer & data security
• Staff attendance at emergency incident protocol
• Standard Operating Procedures (Dispensary)
• Statement of Costs
• Statement of Intent (To issue a Medical Certificate of Cause of Death) 
• Steps to becoming paperless procedure
• Sterilisation of Instruments Policy
• Study facilities and study leave policy
• Summarising patients' notes procedure
• Suspicious packages protocol
• Telephone service protocol
• Transfer patient records to/from another Practice protocol
• Urgent Appointments – Reception guide
• Vaccines - see Drugs (non-controlled) & vaccines storage protocol
• VDU/Display Screen Eqt. Risk Assessment
• Violence and aggression policy
• Visitors' Code of Conduct policy
• Waste management/disposal protocol
• Wheelchair risk assessment and use policy
• Workstation posture guide
• Year end checklist