Member Benefits: Protocols Library - Patient Services Index

The following draft documents are available for Members to download and customise for their own use.

  • Abortion / Termination of Pregnancy
  • Abortion / Termination of Pregnancy - Northern Ireland
  • Access to medical records - leaflet for patients
  • Access to Medical Reports
  • Advance Directives - Desk Aid (flowchart)
  • Advance Directives ("Living Wills") protocols
  • Advance Directives patient information leaflet
  • Advocacy Policy
  • AIDS/HIV (patients) policy
  • Alcohol Screening LES (Northern Ireland)  - Structured Brief Advice for Alcohol
  • Anaphylaxis statement
  • Anaphylaxis treatment protocol
  • Annual Practice Report
  • Antenatal care deskaid
  • Antenatal care protocol
  • Anticoagulation clinic protocol
  • Appointment Management Policy
  • Basic life support training 
  • Being Open Policy
  • Bereavement letter
  • Blood pressure monitor (self service) protocol
  • Blood test types
  • Care Records Service patient opt-out protocol
  • Carers protocol
  • Cervical Screening Invite Letter - 1st call
  • Cervical Screening Non-responder letter
  • Cervical Screening protocol
  • Cervical Screening Recall letter
  • Cervical Screening Withdrawal letter
  • Cervical Service Audit policy
  • Change of address/personal details procedure
  • Chaperone (guidelines for)
  • Chaperone policy
  • Chaperone poster
  • Child health (England)
  • Child health (Northern Ireland)
  • Child health (Wales)
  • Child health surveillance statement
  • Child immunisations call letter
  • Children at Reception
  • Children's vaccinations protocol
  • Cholesterol monitoring & treatment protocol
  • Communication standards (letters, emails etc.)
  • Community Referral
  • Complaints procedures – see Practice Administration index
  • Complex Co-Morbidity Register LES (Northern Ireland)
  • Computer generated prescriptions policy
  • Confidentiality policy (Teenagers)
  • Consent Form
  • Consent protocol
  • Consent to observer policy
  • Copying correspondence to patients policy
  • Counselling Protocol
  • Data Protection and Secure Extraction
  • 'Did Not Attend' (DNA) policy
  • Dignity and Respect policy
  • Disability Access Protocol and Checklist
  • Domestic Abuse Policy (Patients)
  • Domestic Abuse Policy (Staff)
  • Emergency contraception - information for patients
  • Emergency contraception protocol
  • Emergency drugs (checking) policy
  • Equal Opportunities/Anti-Discrimination (Service Provision) policy
  • Equality and Diversity Policy
  • Equipment Loan Procedure
  • Ethnic origin monitoring
  • Extended Hours Patient Questionnaire
  • Fees and Charges Leaflet
  • Fit Note Deskaid
  • Fitness to Work Statement
  • FP69 Patient Deduction
  • Freedom of Information Leaflet
  • GP Patient Survey (England)
  • Guide Dogs Policy
  • Hand Washing and Hygiene Protocol
  • Health questionnaire
  • Heart attack (action) procedure
  • Hepatitis B clinical protocol
  • Hepatitis B deskaid
  • HIV\AIDS (patients) policy
  • Home visit data collection form
  • Home visit requests procedure
  • Injectable Neuroleptic Medication protocol
  • Isolation of Patients Protocol
  • Late arrivals (patients late for appointments) protocol
  • Learning disabilities (identification of) protocol
  • Length of consultations (QOF PE1)
  • Living Wills - see Advance Directives
  • Living Wills patient information leaflet see Advance Directives leaflet
  • Looked-after children policy
  • Medical certificates (provision of) protocol
  • Medication review (MM11, MM12)
  • Medicines Reconciliation at Discharge
  • Mental Capacity Act Policy
  • Mental Health - Routine Health Promotion (QOF MH7 & MH9) protocol
  • Mental Health Care Plan (QOF MH6)
  • Military Priority
  • Minor Surgery protocol
  • Missing patient protocol
  • New Patient Health Check - Sample Letter
  • New patient registration policy
  • New patient registration/health questionnaire
  • NHS Constitution Policy
  • Notification (of Infectious Diseases)
  • Nurse team leaflets
  • Nurse-led minor illness clinic protocol
  • Nursing and Medical Advanced Care Plans LES (Northern Ireland)
  • Obesity policy
  • Out of hours - palliative care alert
  • Out of hours (handling of patient info.) protocol
  • Overseas visitors - see 'Patients from abroad (entitlements to treatment)'
  • Palliative Care (PC2) protocol
  • Palliative Care Referral form
  • Parental consent to treatment for child - see Consent Form
  • Pathology results (handling) procedure
  • Patient access to on line system
  • Patient Asking to Record Consultation
  • Patient data (recording of) policy
  • Patient death procedure - England and Wales
  • Patient Death Procedure - Northern Ireland
  • Patient Demographic Check Protocol
  • Patient Participation Group Constitution
  • Patient Participation Group Presentation
  • Patient satisfaction questionnaire
  • Patients' Charter
  • Patients from Abroad (entitlements to treatment) Procedure - England
  • Patients from Abroad (entitlements to treatment) procedure - Northern Ireland
  • Patients from abroad (entitlements to treatment) procedure - Scotland
  • Patients from abroad (entitlements to treatment) procedure - Wales
  • Patients Leaving Policy
  • Pharmacy Prescription Ordering
  • Phlebotomy Protocol
  • Power of Attorney protocol
  • Preconceptual advice protocol
  • Private Insurance Work Protocol
  • Private Medical Certificates Procedure
  • Repeat Prescribing policy
  • Repeat prescription requests by email
  • Requests for results protocol
  • Safeguarding Children Leaflet
  • Sexual Health protocol (QOF SH1, 2 & 3)
  • Sexual orientation (patients & public) policy
  • Smoking (patients & public) policy
  • Smoking cessation protocol
  • Smoking cessation questionnaire
  • Smoking status (QOF R23)
  • Statement of fees and charges
  • Statement of Intent (To issue a Medical Certificate of Cause of Death)
  • Summary Care Record
  • Swine Flu Leaflet
  • Swine Flu Patient Guide
  • Telephone consultation protocol
  • Temporary residents (TRs) procedure
  • Text messaging (to patients) protocol
  • Toys (in the waiting room) procedure
  • Travel vaccination questionnaire
  • Urgent Appointments – Reception guide
  • Validation of patient contact details policy
  • Vulnerable adults policy
  • Wart clinic & consent form
  • Yellow fever vaccine control procedure

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Practice Manager - Southwark, London

Closing Date: 31 March 2019

Salary: Highly competitive and negotiable depending on experience

Practice Manager - Gloucestershire

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Practice Manager - Southwark, London

Closing Date: 31 March 2019

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Practice Manager and Practice Business Manager

Closing Date: 28 February 2019

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Deputy Senior Manager - Hammersmith & Fulham, London

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Practice Manager - Dartford, Kent

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Practice Manager and Practice Business Manager

Closing Date: 28 February 2019

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