The following draft documents are available for Members to download and customise for their own use;

• Abortion / Termination of Pregnancy
• Abortion / Termination of Pregnancy - Northern Ireland
• Absence notification
• Access to medical records - leaflet for patients
• Access to medical records Desk Aid (flowchart)
• Access to medical records policy
• Access to Medical Reports
• Admin & Clerical core competency framework
• Admin & Clerical core competency framework assessment toolkit
• Adoption leave, notification of dates
• Advance Directives - Desk Aid (flowchart)
• Advance Directives ("Living Wills") protocol
• Advance Directives patient information leaflet
• Adverse weather (absence due to) policy
• Advocacy Policy
• Age Discrimination policy
• Agenda for Change - implications for practices
• AIDS/HIV (patients) policy
• Alcohol at work policy
• Alcohol Screening LES (Northern Ireland)  - Structured Brief Advice for Alcohol
• Alcohol-related risk reduction scheme
• Alert Organisms
• Anaphylaxis statement
• Anaphylaxis treatment protocol
• Annual Practice Report
• Antenatal care deskaid
• Antenatal care protocol
• Anticoagulation clinic protocol
• Application form
• Appointment capacity audit toolkit
• Appointment demand audit toolkit
• Appointment Management Policy
• Appraisal - 360° feedback survey
• Appraisal - guide for GPs on Practice Manager appraisal
• Appraisal - pre-appraisal guidelines & self-assessment form
• Appraisal outcome report
• Appraisal policy
• Asset Register - Non-Hardware
• Asthma Protocol
• Bank Charge Projection
• Basic life support training 
• Being Open Policy
• Bereavement letter
• Blame-free culture policy
• Blood pressure monitor (self service) protocol
• Blood test types
• Bomb scares - handling of
• Bribery Act Policy
• Building hazards and emergency information
• Building maintenance policy
• Bullying and harassment policy
• Business planning toolkit
• Caldicott Principles Compliance
• Caldicott protocol
• Capability Procedure
• Car Park Management
• Car Park Risk Assessment
• Car Policy - car supplied by Practice
• Car Policy - employee's use of own car
• Care Quality Commission Core Standards Toolkit
• Care Records Service (Patient opt-out) protocol
• Carers protocol
• Cashflow Toolkit
• CCTV Code of Practice leaflet
• CCTV Policy & Code of Practice policy
• Cervical Screening Invite Letter - 1st call
• Cervical Screening Non-responder letter
• Cervical Screening protocol
• Cervical Screening Recall letter
• Cervical Screening Withdrawal letter
• Cervical Service Audit policy
• Change of address/personal details procedure
• Chaperone (guidelines for)
• Chaperone policy
• Chaperone poster
• Child health (England)
• Child health (Northern Ireland)
• Child health (Wales)
• Child health surveillance statement
• Child immunisations call letter
• Child protection protocol
• Childcare Vouchers
• Children at Reception
• Children's vaccinations protocol
• Choice Referral Audit procedure
• Cholesterol monitoring & treatment protocol
• Christmas Party Policy
• Cleaning - Service Level Agreement - see Service Level Agreement (for Cleaning contract)
• Cleaning and Decontamination of Surfaces Protocol
• Cleaning rota
• Clear Desk/Screen Policy
• Clinical Audit - Clinical Audit Report Template
• Clinical Audit - Data Collection Spreadsheet
• Clinical Audit - Writing up a Clinical Audit
• Clinical Governance policy
• Clinical system access record
• Clinical Waste Management Protocol
• Clinician's QOF Deskaid
• Cold Chain Audit
• Cold Chain Policy
• Communication standards (letters, emails etc.)
• Community Referral
• Compassionate leave policy
• Complaint - third party consent form (England)
• Complaint form (England)
• Complaint review form (England)
• Complaint review form (Scotland, Wales, N. Ireland)
• Complaints Annual Report
• Complaints handling desk aid (England)
• Complaints Procedure - England
• Complaints Procedure - N. Ireland
• Complaints Procedure - Scotland
• Complaints Procedure - Wales
• Complaints Procedure leaflet (England)
• Complaints Procedure leaflet (Northern Ireland)
• Complaints Procedure leaflet (Wales)
• Complex Co-Morbidity Register LES (Northern Ireland)
• Computer and data security procedure
• Computer generated prescriptions policy
• Computer, Internet & Email policy
• Confidential waste (shredding) protocol
• Confidentiality agreement (third party)
• Confidentiality Clause Staff Contracts
• Confidentiality of Patient Data
• Confidentiality policy (Dispensers)
• Confidentiality policy (Teenagers)
• Confidentiality policy and agreement(Staff)
• Conflict Resolution Policy - Staff
• Consent Form
• Consent form - use of staff photograph
• Consent protocol
• Consent to observer policy
• Consultations comparator
• Continuity Planning toolkit
• Contract of Employment
• Contract of Employment - Zero Hours
• Contract of employment (for all employees except salaried GPs)
• Contract of employment (letter seeking employee's consent to change)
• Contract of employment for salaried GPs)
• Contractor (self employed) - draft agreement
• Control of Substances Hazardous to Health (COSHH) policy
• Controlled Drugs (handling, storage & destruction) protocol
• Copying correspondence to patients policy
• Corporate Manslaughter/Homicide Act Policy
• Counselling Protocol
• CQC Staff Training Outcome
• CRC energy efficiency scheme
• Credit Card Protocol – Practice Expenditure
• Critical events - see Significant event toolkit
• Cytotoxic drugs
• Data Management Policy
• Data Protection and Secure Extraction
• Data Protection policy
• DBS Risk Assessment tool – recruitment
• Dementia
• DES IMT - index of supporting documents (archive)
• DES IMT Achievement Recorder
• 'Did Not Attend' (DNA) policy
• Dignity and Respect policy
• Disability Access Protocol and Checklist
• Disabled Staff (Reasonable Adjustments)
• Disaster handling - see Continuity Planning toolkit
• Disciplinary - final written warning
• Disciplinary - invitation to hearing (gross misconduct)
• Disciplinary - invitation to hearing (misconduct)
• Disciplinary - notification of no further action
• Disciplinary - notification of suspension from work
• Disciplinary - written warning
• Disciplinary Procedure
• Disciplinary/dismissal - notification of appeal hearing
• Disciplinary/dismissal - notification of appeal hearing decision
• Disciplinary/dismissal - invitation to investigation
• Disclaimer notice (loss/damage to property)
• Disclosure and Barring
• Disclosure of patient information policy
• Discrimination - see Equal Opportunities
• Dismissal with notice
• Dismissal without notice
• Dispensary Risk Management policy
• Dispensary SOPs - see Standard Operating Procedures (Dispensary)
• Dispensary Staff Training/Competency Records
• Dispensing review of use of medicines (DRUM) procedure
• Display Energy Certificate Protocol
• Disposable (Single Use) Instruments Policy
• Disposal of computer equipment protocol
• Domestic Abuse Policy (Patients)
• Domestic Abuse Policy (Staff)
• Dress code
• Drug allergies - recording of
• Drugs (non-controlled) & vaccines storage protocol
• Drugs at work (misuse of) policy
• Eczema in Children Protocol of Management
• Electronic transfer of patient data policy
• Email - guidelines for the use of protocol
• Emergency contraception - information for patients
• Emergency contraception protocol
• Emergency drugs (checking) policy
• Emergency handling (patient in distress) flowchart
• Emergency incident procedure
• Emergency telephone call handling protocol
• Employment of Offenders/CRB Policy
• Environmental Policy
• Equal Opportunities/Anti-Discrimination (Employment) policy
• Equal Opportunities/Anti-Discrimination (Service Provision) policy
• Equality and Diversity Policy
• Equipment Loan Procedure
• Equipment maintenance log
• Equipment maintenance policy
• Ethnic origin monitoring
• Exit checklists
• Exit interview questionnaire
• Expense Claim Form
• Extended Hours Operating Protocol
• Extended Hours Patient Questionnaire
• Extended hours staff rota
• Extended Opening Hours Costs Calculator (profit & loss)
• Extended Opening Hours Costs Calculator (staff & Premises costs)
• Eyesight tests (reimbursements of costs) policy
• Fax handling protocol
• Fees and Charges Leaflet
• Financial Probity
• Financial Procedures
• Financial processes checklist
• Fire risk assessment checklist
• Fire Safety policy
• First Aid policy
• First Aid risk assessment
• Fit Note Deskaid
• Fitness to Work Statement
• Flexible Working Acceptance form FW(B)
• Flexible Working Appeal form FW(D)
• Flexible Working Appeal response form FW(E)
• Flexible Working Application form FW(A)
• Flexible Working Application Rejection form FW(C)
• Flexible Working Extension of Time Limit form FW(F)
• Flexible Working Notice of Withdrawal form FW(G)
• Flexible Working policy
• Flu Pandemic checklist
• Flu pandemic Practice Buddy Guide
• Flu Pandemic protocol
• FP69 Patient Deduction procedure
• Fraud Prevention policy
• Freedom of Information Act policy
• Freedom of Information Act policy (Welsh version)
• Freedom of Information Leaflet
• Gifts and donations policy
• Good Practice Guidelines for general practice electronic patient records v4 (summary of)
• GP Patient Survey (England)
• GP2GP Transfer Protocol
• Grievance - notification of appeal hearing
• Grievance - notification of appeal outcome
• Grievance - notification of hearing
• Grievance - notification of outcome of hearing
• Grievance Procedure
• Guide Dogs Policy
• Guidelines for Interviewers
• Hand Washing and Hygiene Protocol
• Handwashing guidelines
• Health & Safety policy
• Health and Social Care Act (England) Summary
• Health questionnaire
• Heart attack action protocol
• Hep B/tetanus/diphtheria for all staff
• Hepatitis B - clinical protocol
• Hepatitis B deskaid
• HIV/AIDS (staff) policy
• HIV\AIDS (patients) policy
• Holiday allowance calculator
• Holiday policy
• Holiday record sheet (England & Wales)
• Holiday record sheet (Northern Ireland)
• Holiday record sheet (Scotland)
• Holiday request form
• Home visit data collection form
• Home visit requests procedure
• Hospital results (dealing with) - see Investigations and Reports
• Hypertension Protocol
• Illegal working (compulsory checks to prevent) procedure
• Images and audio recording protocol
• Incident Management Procedure
• Incoming pathology results (handling) procedure
• Induction of new recruit
• Infection Control (biological substances) protocol
• Infection Control inspection checklist
• Infection Control policy
• Infectious Diseases & Notifications
• Information Asset Register
• Information Governance - Hardware Asset Register
• Information Governance - Statement of Compliance
• Injectable Neuroleptic Medication protocol
• Insurance Checklist
• Internet and email (use of) see - Computer, Internet & Email
• Interview questions (for admin. posts)
• Interviewer's record form
• Interviewing tips
• Investigations and reports (dealing with) protocol
• Invitation to interview
• Isolation of Patients Protocol
• IT checklist
• Job Application Assessment Record Form
• Job Application form
• Job Applications Scoring toolkit
• Job descriptions
• Job plan for salaried doctor
• Jury Service Policy
• Keyholder (staff) agreement
• Keyholder Agreement
• Keyholding Contractor protocol
• Laptop Risk Assessment
• Laptops (use of) protocol
• Late arrivals (patients late for appointments) protocol
• Latex rubber allergy protocol
• Laundering of uniforms & materials policy
• Lead Staff Statement
• Learning Contract
• Learning Disability
• Learning disabilities (identification of) protocol
• Legal Admissibility of Scanned Images
• Legionella Management
• Length of consultations (QOF PE1)
• Liquid nitrogen handling protocol
• Living Wills patient information leaflet - see Advance Directives leaflet
• Living Wills see Advance Directives
• Locking Up/Keyholder details procedure
• Locum Agreement
• Locum Feedback Form
• Locum Protocol
• Locum timesheet
• Lone Worker policy
• Looked-after children policy
• Mail handling protocol
• Mail Sorting procedure
• Maintenance checklist
• Major Alerts (clinical system messages) procedure
• Management of Vitamin D Deficiency/Insufficiency in Adults by GP’s
• Mandatory / Recommended Training Summary
• Manual handling policy
• Maternity leave - notification of dates
• Maternity policy
• Maternity risk assessment
• Media (Press etc.) handling policy
• Medical certificates (provision of) protocol
• Medical report (fitness for work - long term sick) procedure
• Medical report (recruitment) procedure
• Medical Student Health & Safety Manual
• Medical Student Induction Checklist
• Medical Student Risk Assessment
• Medication review (MM11, MM12)
• Medicines Management 1 (Scotland)
• Medicines Management 2 (Scotland)
• Medicines Management 3 (Scotland)
• Medicines management (MM6)
• Medicines Reconciliation at Discharge
• Mental Capacity Act Policy
• Mental Health - Routine Health Promotion (QOF MH7 & MH9) protocol
• Mental Health Care Plan (QOF MH6)
• Message Handling Workflow
• Message taking protocol
• Military Priority
• Minor Surgery protocol
• Missing patient protocol
• Mobile phones (staff use of) policy
• Needlestick injuries protocol
• New Partner checklist
• New Patient Health Check - Sample Letter
• New patient registration policy
• New patient registration/health questionnaire
• NHS Confidentiality Code of Practice
• NHS Constitution Policy
• NHS Number (use of) Policy
• NICE Guidelines Protocols
• Nitrogen - see Liquid nitrogen handling
• Non-disclosure agreement
• Notification (of Infectious Diseases)
• Nurse appraisal form
• Nurse Practitioner Appraisal form
• Nurse Registration Checking
• Nurse team leaflets
• Nurse-led minor illness clinic protocol
• Nursing and Medical Advanced Care Plans LES (Northern Ireland)
• Obesity policy
• Offer Letter
• On Line Access
• Opt out agreement (Working Time Regs)
• Out of hours - handling of patient info. protocol
• Out of hours - palliative care alert
• Out of hours - recorded message
• Out of Hours security alert (staff attendance) procedure
• Online Appointment Policy
• Overseas visitors - see 'Patients from abroad (entitlements to treatment)'
• Overtime claim sheet
• Oxygen And Defibrillator Checklist
• Oxygen handling & storage protocol
• P60 (guide to understanding)
• Palliative Care (PC2) protocol
• Palliative Care Referral
• Panic alarms procedure
• Paperlight Motivation Statement
• Parental consent to treatment for child - see Consent Form
• Partner retirement checklist
• Pathology results (handling) procedure
• Patient access to on line system
• Patient Asking to Record Consultation
• Patient data (recording of) policy
• Patient death procedure - England and Wales
• Patient Death Procedure - Northern Ireland
• Patient Demographic Check Protocol
• Patient Participation Group Constitution
• Patient Participation Group Presentation
• Patient records - general policy
• Patient satisfaction questionnaire
• Patients' Charter
• Patients from Abroad (entitlements to treatment) Procedure - England
• Patients from Abroad (entitlements to treatment) procedure - Northern Ireland
• Patients from abroad (entitlements to treatment) procedure - Scotland
• Patients from abroad (entitlements to treatment) procedure - Wales
• Patients Leaving Policy
• Pay Secrecy
• Payroll giving (to Charities) policy
• Payslip (guide to understanding)
• PDA (Personal Digital Assistant) usage protocol
• Person specification
• Personal Belongings Policy
• Personal details/next of kin record
• Personal Development Plan template
• Personal learning plan (nurses) policy
• Personal relationships at work policy
• Petty Cash procedure
• Petty Cash spreadsheet
• Pharmaceutical companies (business relationships) policy
• Pharmacy Prescription Ordering
• Phlebotomy Protocol
• Photographing patients - see Images and audio recording
• Policy for Handling Estates & Facilities Alerts
• Policy for Handling Serious Untoward Incidents (SUI)
• Portable Appliance Testing policy
• Power of Attorney protocol
• PPA monthly return sheet
• Practice leaflet
• Practice leaflet - smaller surgery
• Practice Manager Induction Checklist
• Practice Nurse Interview Questions
• Practice resources (use of) policy
• Practice security procedure
• Preconceptual advice protocol
• Premises Standards
• Prescribing Compliance
• Prescribing Peer Review
• Prescribing Review
• Prescription recording procedure
• Prescription security protocol
• Private Insurance Work Protocol
• Private Medical Certificates Procedure
• Private Medicals Policy
• Probationary period - Guidance for new employees
• Probationary period - Invite to review meeting
• Probationary period - Invite to review meeting where there is an unsuccessful outcome
• Probationary period - notification of extension
• Probationary period - Policy
• Probationary period - Review documents
• Probationary period - Successful outcome
• Probationary period - Unsuccessful outcome
• Professional Membership Renewals
• Purchase Order template
• Questions for Salaried GP Interviews
• RA01 Conditions for Staff Information
• Reception triage protocol
• Receptionists' Skills Matrix
• Recording Calls in GP Practice
• Recording Patient Data - Locums & Attached Staff
• Records retention (how long to keep them) policy
• Recruitment medical report consent see Medical report (recruitment)
• Recruitment Offer Letter
• Recruitment policy
• Recruitment Qualification Checking
• Recruitment Reference Requesting
• Redundancy policy
• References (giving re former employees) policy
• Referral Audit (Choice) procedure - see Choice Referral Audit procedure
• Referrals Audit toolkit
• Refrigeration of pharmaceutical products protocol
• Rehabilitation of Offenders declaration
• Rejection letter for unsuccessful job applicants
• Remote Care Monitoring
• Removal of patient from list policy
• Repeat Prescribing Misuse policy
• Repeat Prescribing policy
• Repeat prescription requests by email procedure
• Request to work from home (part of Computer & data security policy)
• Requests for results protocol
• Retirement policy
• Return to work (after sick leave) interview report form
• Right to Accompaniment policy
• Risk Assessment and Employment Checks - Staff
• Risk assessment toolkit
• Safeguarding Audit tool for General Practice - Questionnaire
• Safeguarding Children Leaflet
• Safeguarding Policy
• Safety Alerts protocol
• Salaried GP Induction Checklist
• Salary advances policy
• Sample (blood, urine etc.) handling protocol
• Scanning documents into clinical system protocol
• Security alerts protocol
• Selection of New Instruments and Equipment Protocol
• Self-employed contractor - agreement
• Server backup tape protocol
• Service Level Agreement (for Cleaning contract)
• Service Level Agreement (generic)
• Sexual Health protocol (QOF SH1, 2 & 3)
• Sexual orientation (patients & public) policy
• Sharps – EU Directive
• Sharps – Northern Ireland
• Sharps use and disposal protocol
• Shredding of confidential waste protocol
• Sick pay policy
• Sickness absence and reporting policy
• Sickness absence final attendance caution letter 
• Sickness absence final formal invite letter – long term absence
• Sickness absence final formal invite letter – short term absence
• Sickness absence first attendance caution letter
• Sickness absence first formal meeting invite – short term
• Sickness absence informal sickness meeting outcome – short term sickness
• Sickness absence long term sickness outcome letter
• Sickness absence meeting invite – long term sickness
• Sickness absence procedure
• Sickness absence second formal meeting invite – short term sickness
• Sickness short term sickness dismissal outcome letter
• Significant events toolkit (inc. report form)
• Smart cards - see Computer & data security
• Smoking (patients & public) policy
• Smoking (staff) policy
• Smoking cessation letter
• Smoking cessation protocol
• Smoking cessation questionnaire
• Smoking status (QOF Records 1)
• Social Media Agreement Policy
• Social Media Non-Agreement Policy
• Staff as Patients - options appraisal
• Staff as Patients policy
• Staff attendance at emergency incident protocol
• Staff development planning worksheet
• Staff handbook
• Staff holiday record sheet
• Standard Operating Procedures (Dispensary) procedure
• Statement of costs
• Statement of fees and charges
• Statement of Intent (To issue a Medical Certificate of Cause of Death) 
• Steps to becoming paperless procedure
• Sterilisation of Instruments Policy
• Stress policy
• Study and Training Policy
• Study facilities and study leave policy
• Summarising patients' notes procedure
• Summarising patients' notes procedure - Northern Ireland
• Summary Care Record
• Summary of hours/pay/holiday
• Suspicious packages protocol
• Swine Flu Absence Policy
• Swine Flu Leaflet
• Swine Flu Patient Guide
• Telephone consultation protocol
• Telephone service protocol
• Telephone usage policy
• Temporary residents (TRs) procedure
• Text messaging (to patients) protocol
• Time off in lieu (TOIL)/overtime policy
• Timekeeping, time off and unauthorised absence policy
• Toys (in the waiting room) procedure
• Training costs agreement
• Training evaluation form
• Training needs assessment
• Transfer patient records to/from another Practice protocol
• Travel expenses (branch surgery) policy
• Travel expenses policy
• Travel vaccination questionnaire
• TUPE (notification of) letter to employee
• Unauthorised absence 1st letter
• Unauthorised absence 2nd letter
• Unauthorised absence 3rd letter
• Uniforms policy
• Unpaid leave policy
• Urgent Appointments – Reception guide
• Validation of patient contact details policy
• Vaccines - see Drugs (non-controlled) & vaccines storage protocol
• VDU/Display Screen Eqt. Health Surveillance Questionnaire
• VDU/Display Screen Eqt. Risk Assessment
• Vetting and Barring Scheme
• Violence and aggression policy
• Visitors' Code of Conduct policy
• Vulnerable adults policy
• Wart clinic & consent form
• Waste management/disposal protocol
• Wheelchair risk assessment and use policy
• Whistleblowing policy
• Work Experience
• Work performance (poor performance) policy
• Work performance improvement outcome letter
• Work performance improvement plan
• Work performance invite to informal discussion
• Work performance preparatory guidance
• Work Study toolkit
• Workstation posture guide
• Year end checklist
• Yellow fever vaccine control procedure