Training Services

Part of the FPM Group, award-winning training providers Thornfields specialise in providing high quality, relevant and interactive training to managers and staff in the primary care sector. We have been delivering training workshops to GP practices and primary care organisations throughout the UK since 1993.

We have developed a reputation for providing workshops that deliver to the exact needs of delegates and currently have over fifty courses and development programmes available. Our extensive range of courses aimed at practice managers, GPs and practice staff includes;

  • Leadership and management courses
  • A full suite of training for practice staff
  • CQC training courses
  • Good employment practice courses
  • Data quality, confidentiality and security courses
  • Courses on the practice contract and finance

"All the topics were interesting and useful. Overall, very interesting content and relevant course."

Deborah Atkinson, Drs Kulkarni & Prasad

Thornfields Primary Care Training Specialists

Thornfields specialises in providing high quality, relevant and interactive training to managers and staff in the primary care sector. We have over fifty primary care training courses and development programmes available.

"An excellent days training! I couldn't think of any way of improving. Thought provoking points discussed… sprinkled with humour!!!"

Georgette Lunan, Thorkhill Surgery

"Very useful and helpful booklet. More courses need booklets like this. Useful and handy to keep by you at work."

Katie Johnson, New East Key Medical Centre

"The trainer was excellent and very highly skilled.The course was engaging, informative and presented to a very high standard - with humour."

Karen Ogden, Hill Top Medical Centre
Thornfields - full course list, course agendas, pricing and booking information

Coming Soon - Training Events & Public Workshops

  • Public training workshops and events

"All the topics were interesting and useful. Overall, very interesting content and relevant course."

Deborah Atkinson, Drs Kulkarni & Prasad
Search for training events and public workshops

Introduction to Practice Management Course

Our introduction to practice management course covers all of the key areas that need to be addressed when managing a busy and successful practice. We have several tailored versions of the course for; new practice managers (or those interested in pursuing a career in practice management), experienced practice managers and a version specifically for GP partners.

"First Practice Management ran the Introductions to Practice Management course 2 days running at Wessex LMCs in June 2013. First Practice Management were prepared to trial this course as it had not been run for a group before – and it was a great success! The delegates were delighted how much they had learnt and those who had been in practice management for a little while wished that they had done it sooner. The delegates enjoyed the relaxed style of the day and appreciated being able to talk to colleagues and the trainers in a confidential and informative setting."

Louise Greenwood, Wessex Local Medical Committees (LMC)
ITPM - full course details, pricing and booking information
We have developed a reputation for providing workshops that deliver to the exact needs of delegates


"I thoroughly enjoyed the course, excellent content. Very effective trainer!"

Joanne Hawks, Hamden Medical Centre

"I thoroughly enjoyed the course and I now have lots of ideas to take back to my role."

Jane Jones, Marden Medical Practice

"Enjoyed the course - gave me confidence!"

Fiona Parry, The Dale Surgery

"Excellent as usual. A lot of ides to take away and consider for the pratice, ideas for amendments to policies / procedures."

Julia Thompson, Church Stretton

"A really informative, enjoyable course! Thank You!"

Helen Workman, Broseley Medical Practice

"Good to hear others views, was of working, best practice etc. Worthwhile day."

Russel Turner, Minster Medical Practice

"Enjoyable and thought provoking. Will try and use skills learned and apply in practice."

Sallie Stead, Welton Surgery


Amie Sutherland-White, St Georges Surgery

"Trainer excellent + very knowledgeable, Involved us all in a non intimidating way."

Fiona Harris, Oaks Medical Practice

"Found the trainer to have excellent knowledge and kept it interesting."

Deborah Morris, Glen Medical Group

"A very well presented workshop. Sally is very informative and knowledgeable, very enjoyable."

Sheila Anstead, Somerton Surgery

“I attended the FMP training course in London and I just wanted to say that I thoroughly enjoyed it. It was nice to meet other people already in existing roles but also the ones who were coming into the role for the first time... It will be an eye opener. The course was informative, well laid out with a good bit of humour mixed in."

Toni Wyatt, Deputy Practice Manager, Whitham

"I found the training truly inspirational.One of the best training courses I have ever attended in my career. I found Ruth's style very personable, the real life examples added colour and depth to the topics discussed. I left at the end of the day full of ideas."

Caroline Binder

“Really helpful, thank you. Consolidated and expanded upon a lot of the information I’ve been gathering over the last few weeks”.

Victoria, Leeds

“Thank you so much for such a thorough and complete introduction to practice management. I have so much interesting, relevant and up to date information to study and digest. Once again very many thanks and sincere wishes."

Susan, Newcastle

“Very helpful thank you Ruth I feel more prepared and look forward to commencing my new role. The course has helped me understand some of the key areas I need to focus on”.

Practice Manager, Stoke

“Very good and helpful to have actual background information as to why I’m doing things as I’ve been thrown in at the deep end to a new practice manager role”.

Practice Manager, Nelson, Lancashire

“Ruth delivered everything in a very easy to understand format. Excellent”.

Finance Manager, Nelson, Lancashire

"I found the one day Introduction to Practice Management training very informative. I liked the fact that the training was tailoured to the needs of the practice and the trainee. Having worked at the practice for many years I was familiar with some aspects of the training and being able to skip these and spend more time on the sections I required more input on was extremely helpful. The training was well structured, well presented and I came away feeling that I knew what was expected of me in my new role as Practice Manager."

Practice Manager, Luton

"Having worked in general practice for nearly 13 years, the last as Practice Administrator I enjoyed the Introduction to Practice Management training and found it very informative. Both Ruth and Ellie tailored the day to our needs. They were willing to answer all our questions throughout the sessions, as well as giving some useful and helpful suggestions. The training helped to fill the gaps in my knowledge so I now have a better understanding and feel able to support our new Practice Manager."

Assistant Practice Manager, Luton

“An absolutely fantastic day! Part of me wishes I could have attended this training when I first started, however looking back at the day its good that I had some prior knowledge. Richard was incredibly knowledgeable and helpful – a fantastic trainer!"

Laura Searle, Practice Manager, Cambridge