Patient Surveys


The MSW patient survey facility has been designed to help GP Practices meet the requirements outlined in the Directed Enhanced Services guidelines for this year.

The purpose of the Patient Experience DES is to ensure that patients are involved in decisions about the range and quality of services provided and, over time, commissioned by their practice. It aims to encourage and reward practices for routinely asking for and acting on the views of their patients.

Included with your MSW website is the suite of tools knowns as My Surgery Office and within this is the simplest most effective way of creating a survey you will ever see. You do not need any third party software, your website will take care of it all. Once you have created your survey, adding it to your website is as easy as clicking a button.

  • Add surveys to your practice website with the click of a button
Call us on 0845 519 8661 or fill in our contact form

Survey results

Results are displayed in a straightforward format in My Surgery Office and can be published directly on to your website.


Patient representative groups (PRG)

Would you like patients to sign up to your group online? Would you also like to contact them through your website? We will help.

Use the form that we supply you with your website to recruit your representative patient group. When you accept each patient into the group their details are automatically added into My Surgery Office where you can generate a report on the ethnicity, age, gender and attendance numbers to show your group truly is representative. You can easily email everyone from here too, as well as send them all a survey if you like!

Although the DES only applies in England and Wales, practices in Scotland and Northern Ireland can of course still use it to investigate how their services are perceived by their patients.

We are confident that you will not find an easier way to create surveys. There are no special tools to master - you simply type your survey out the way you want it to appear and save it before publishing on your website.

Case study

Like to find out more?

We can have your new website up and running next week!


"I have to say that I am totally blown away by the service that you and your company offer. I have recommended you to many of my colleagues who are looking to set up websites."

Karen Thomas, Practice Manager at Silloth Group Practice

"Just a brief note to thank you for all the facilities that your website has provided that has allowed us to complete our patient survey/report etc. with the minimum of stress. As mentioned to your support team today we simply don't know how we would of managed without it and must say our yearly subscription has been money well spent. On behalf of Beech Grove please pass on my thanks and congratulations for the superb product that you provide."

Susan Petty, Practice Manager, Beech Grove Medical Practice

"What an amazing service you offer - no wonder almost all GP Surgeries I know are with yourselves."

Dr Rohan Rao, Meadowside Medical Practice

"Just a note to say that we have just been interviewing for a new job and that every applicant has said that after looking at our web site that our is by far the best that they looked a, so many thanks for doing such a good job we are delighted."

Edna Ranger, Crondall New Surgery

"Thanks a lot, it's very, very nice. That alone was worth paying for the site. Thanks a lot for such great, prompt support as well."

Dr E Diggines, Rydal Group Practice

"I just wanted to say thank you for making my life easier!!! I have just uploaded our patient participation report to the website - you have made it so easy it is not true! I was thinking it would take me ages, as I am not especially computer literate but it was done in a couple of minutes...thanks again."

Sue Saunders, Moulton Surgery

"We went live this morning! I just wanted to say a massive thank you for your excellent service and support over recent weeks. We are delighted with the new site, and grateful for the tweaks you made for us to enable us to present our content in the most effective way."

Anna Brannam, Brannam Medical Centre

"The service at mysurgerywebsite is second to none. Thank you."

Amanda Watson, IT & Clinical Administrator, Wetmore Road Surgery

"I think the site is excellent and very user friendly & you can quickly update & edit things in a matter of seconds and it is exactly what we had been after instead of needing to mess around with coding etc. I'm so glad we opted for yourselves as your support is second to none....the patients also love the new look and feel of the site and again find it very user friendly & say it looks a lot more 21st century etc."

Chris Duguid, Regal Chambers Surgery

"Ian, this is amazing – thank you so much. Subscribing to My Surgery Website is the best thing we have ever done!"

Barbara Clark, Practice Manager, St Mary's & Telephone House Surgery

"I am finding our website so much easier to update these days and we can do so much. I now go in most days to update. I also know you are always there in the background to assist when I get stuck. thank you for making it so easy for us. We would not wish to go elsewhere."

Jane Moxon, Practice Manager, Broomfield Park Medical Centre

"Thanks, you are really proving to be an amazing support to me at this time and I just want you to know that I really appreciate it and value having your input into our website."

Sue Carvell, Practice Manager, Kingswood Surgery

"Thank you so much for your patience and support, the website looks great; feedback is brilliant from staff and patients, thank you."

Greenswood Medical

"I am very glad that we chose my surgery website to build our website. Simple enough! Great customer support. What more one can expect. Well done and Keep up the good work!!!"

Vijay Jambulingam, Practice Manager, Chestnut Practice

"Let me also take this opportunity to thank you for providing superb support for our website on an on-going basis. BGP is one very satisfied customer and this is hugely due to how we get our questions answered and queries dealt with by yourselves."

Brookside Group Practice

"Thank you Iain - no need for the call back - this resolves the matter.You guys have proven to be top notch again. I recommend you whenever fellow Practice Managers talk about their website."

Clive Fenney, Practice Manager, Malvern Health Centre

"I must say I am tremendously impressed with the service you provide so far. If I had realised how helpful you were I would have set up the site ages ago!"

Oakview Medical Practice

"Thank you very much this is fantastic!! Just what I was looking for!"

Helen Bell, Borough Road and Nunthorpe Medical Group

"Many thanks for your prompt and considerate response. I am very satisfied with the service that you have provided - excellent! I am most reassured that you have provided a plain English response and will always do so. I am not the most technical of people!! However, I do understand what you have done and appreciate the step by step information that you have provided in response to my request for support. As advised, I will not hesitate to contact you in future. I just wish I had done so sooner on this occasion. I had been mulling this one over, on and off, for a few days and thought that I must have misunderstood something somewhere! I now realise that it is far better for us to be using the default content and look forward to asking for your support again soon when we are at the stage of needing to prepare surveys."

Elaine Gibbs, Practice Manager, Wellside Medical Centre

"Thanks Ian, this DES would not have been achievable without your on-going support"

Janis Smith, Practice Manager, Cleveleys Group Practice

"Brilliant. You take all the worry out of providing a very easy to use, up to date website. Your support team are wonderful, nothing is too much trouble. Editing is simple, staff home is useful. The evaluation of the patient surveys is very impressive and ticks the DES box perfectly."

MSW Website Subscriber

"I think you offer a fantastic service and I am really happy with our website. I love the ability to be able to give it a new look and think the option we have chosen looks very professional. The Patient DES side works really well and has saved us loads of work. You have always been exceedingly helpful with any queries and have responded so fast that I can only recommend you without hesitation. Thank you."

MSW Website Subscriber

"Our website is absolutely brilliant - took a tremendous amount of work and hassle out of changing from a very outdated website. I would highly recommend you to other GP Practice Managers."

MSW Website Subscriber

"I am very happy with everything that My Surgery Website do. I cannot fault anything, and I am a very grumpy, critical person!"

MSW Website Subscriber

"Website is great! Easy to use. I had to ask for support for the first time yesterday and the service received was excellent - Thank you!"

MSW Website Subscriber