Ruth Long, Recruitment and Consultancy Business Manager, First Practice Management

Ruth started working in the NHS in 1983 and held a variety of roles, including twenty years as a practice manager, before taking part-time retirement in 2010.  Ruth has worked for First Practice Management as a business manager since that time, but has been providing a consultancy service for First Practice Management since 2005.  Ruth delivers the introduction to practice management training course and supports practices with reviewing structures and procedures as well as recruiting managers.


Doh Gannon  

Doh worked for several years as practice manager in Worcestershire and then in training and account manager roles for AAH Meditel, EMIS and iSoft.   Before retiring in 2012 Doh worked within the acute health care sector on the CSC/iSoft NPfIT project for a number of years.  Doh’s interests lie within primary care and  Doh endeavours  to keep up-to-date with its ever changing  requirements.  Doh has worked as a consultant since 2011 with First Practice Management and undertakes both recruitment projects and management consultancy.


Heather Burgan-Cook

Heather has held the post of business manager for the past five years at a large medical centre, which also included managing a 100 hour and a 40 hour pharmacy. In recent months the medical centre recruited a dedicated practice manager using First Practice Management, but Heather continues to provide business support for the medical centre and also manages and develops the pharmacies.  Previous business and management experience includes the post of managing/commercial director and shareholder of a telecommunications company, a post held for 15 years.  Heather has recently started working with First Practice Management providing facilitation, team building and recruiting managers.


Richard Woolley

Richard joined the health service in 1993 bringing with him twenty two years of retail management experience.   He has worked in primary care management at practice, PCT (Primary Care Trust) and PBC (Practice Based Commissioning) level. For the last seven years he has worked as an independent consultant supporting GP partners and practice managers to articulate and realise their practice’s vision through the implementation of a series of cost effective systems and policies. 

Richard, who helped design the Introduction To Practice Management course for First Practice Management provides and facilitates planning meetings for practices countrywide. Richard is a National Association of Primary Care council member and has just stood down from the role of assessor for the Royal College of General Practitioners which he held for two years.


"We couldn't recommend First Practice Management highly enough. They came into our practice which was in crisis and has somehow managed to show us a way through our problems. After going through our finances First Practice Management identified multiple unclaimed items, amounting to several thousand pounds, which has meant that despite the cost of the service and implementing suggested improvements in the equipment/software, the whole process has probably left us in profit overall."

- GP practice, North of England


"We have been delighted with the management consultancy service we have received from FPM. Ruth conducted a two day review of the whole Practice and team, and recommended a number of ways in which we could improve efficiency within the Practice. We are now in the process of recruiting a new Practice Manager and FPM have been instrumental in facilitating this and we look forward to completing the recruitment process with Ruth and her team."

- Dr Kevin Tipper, Chorley


"We recently had a 2 day assessment of our practice, specifically focussing upon the management. We have all found it hugely beneficial in highlighting areas for improvement. A fresh pair of eyes has been invaluable in identifying weaknesses in our structure, and also training needs for staff."

- Dr Jonathan Smith, South Hetton