Survindar manages all content that comes through from the team and our external associates. He also heads up the customer experience team, ensuring that our customers are supported throughout their entire membership.
Charan has a strong background as a Business / Practice Manager, in her previous practice Charan was the Managing Partner. She also supports the wider company in running Thornfields workshops and our consultation services.
Gerry has a wealth of experience both as a Practice Manger and as a trainer and HR Manager in industry. He both advises and trains practices to ensure they are regulator and statute compliant. Feedback confirms that he delivers this in a way that is informative, fun and makes a real difference.
HR Adviser for FPM, Sam provides support on the helpline and the website's HR content, as well as supporting colleagues on the consultancy and training services. He has experience working with complex HR scenarios in a range of organisations across the public and private sector.
Jade is our online marketeer, SEO and social media specialist. Jade looks after our social media channels, bulletin, vlog, Google Adwords, campaigns and updating the blog. She has a strong background in working online.
Simon is the editorial overseer of our content, from webpages to documents, including the content of our policy library, reviewing and creating documents to ensure our information is relevant and up to date. He is the main point of contact for our external associates and has a range of experience in managing and producing content.
Beth is in charge of the day to day running of the administrative tasks; setting up new subscribers, administering for recruitment and dealing with any queries. She has a strong customer service background and is always happy to help.
Ruth heads up FPM's recruitment & consultancy services and is responsible for our very popular introduction to practice management training course. Having spent 20 years as a practice manager she has a wealth of experience in practice management.
Donna works on delivering group wide support functions to senior management and ensuring continuous improvement across the First Practice Management Group. Donna has worked for FPM since 2010 and enjoys working with such a great team.
Helen has considerable experience as a practice manager and as an account manager for a leading GP clinical system supplier. Helen understands the pressures of a busy general practice and how FPM Group products and services can support you and your practice.
Muhammad has 7 years of commercial software development experience in financial and health care sectors. He joined the team in May 2013 and has developed project manager products which are being used by company managers and software developers.
Damian has around 20 years commercial software development experience ranging from real time control systems on military installations to web content management systems. He joined the team in May 2014 and his first task was the redevelopment and enhancement of the FPM website that you are currently viewing.
Thanos is an invaluable member of the software development team and with over 10 years of experience in a variety of technologies and languages, he is one of the team's most experienced members and is leading the re-development of the iQ suite of products.
Sumathi joined the team in February 2014. She works on different projects and has played a key role in developing the tool that manages both IQ Medical and First Practice Management documents.
Stephen is responsible for co-ordinating the software development team and managing the projects they undertake. He acts as a point of contact between the software dev team and other teams within the FPM group.
Mark joined the Software Development Team in December 2013. Aside from ongoing project work, he plays a key role in maintaining and integrating legacy systems, as well as managing the software development environment.
Neil has twenty years experience in software development and product delivery, six of them spent running his own company. Neil’s job is to direct the development team and work with stakeholders to oversee the production of great, modern and effective software products for the company and for its customers.