Survindar manages all content that comes through from the team and our external associates. He also heads up the customer experience team, ensuring that our customers are supported throughout their entire membership.
Charan has a strong background as a Business / Practice Manager, in her previous practice Charan was the Managing Partner. She also supports the wider company in running Thornfields workshops and our consultation services.
Gerry has a wealth of experience both as a Practice Manger and as a trainer and HR Manager in industry. He both advises and trains practices to ensure they are regulator and statute compliant. Feedback confirms that he delivers this in a way that is informative, fun and makes a real difference.
With a wealth of expertise in HR, Lisa is here to provide support on the helpline and the website's HR content, as well as supporting colleagues on the consultancy and training services. Her experience working with complex HR scenarios in a range of organisations across the public and private sector means she can provide you with the right advice for you and your practice.
Simon is the editorial overseer of our content, from webpages to documents, including the content of our policy library, reviewing and creating documents to ensure our information is relevant and up to date. He is the main point of contact for our external associates and has a range of experience in managing and producing content.
Beth is is our online marketeer, SEO and social media specialist. She looks after our social media channels, bulletin, vlog, Google Adwords, campaigns and updating the blog.
Ruth heads up FPM's recruitment & consultancy services and is responsible for our very popular introduction to practice management training course. Having spent 20 years as a practice manager she has a wealth of experience in practice management.
Donna works on delivering group wide support functions to senior management and ensuring continuous improvement across the First Practice Management Group. Donna has worked for FPM since 2010 and enjoys working with such a great team.
Helen has considerable experience as a practice manager and as an account manager for a leading GP clinical system supplier. Helen understands the pressures of a busy general practice and how FPM Group products and services can support you and your practice.
Stephen is responsible for co-ordinating the software development team and managing the projects they undertake. He acts as a point of contact between the software dev team and other teams within the FPM group.
Mark joined the Software Development Team in December 2013. Aside from ongoing project work, he plays a key role in maintaining and integrating legacy systems, as well as managing the software development environment.