Friends and Family Test

Since December 1 2014, GP surgeries are contractually obliged to roll out the Friends and Family Test (FFT) to patients. 

What is the Friends and Family Test?

The Friends and Family Test comprises questions that allow patients to provide quick feedback to their practice, one of which is mandatory.

There are many different ways that practices can implement this, ie:

  • Putting the questions on their website.
  • Providing question and answer slips in waiting rooms and throughout the surgery.
  • A tablet set up in the surgery displaying the question.

Regardless of how practices choose to collect the information, all data for the compulsory question will be submitted to NHS England monthly - as well as being published locally. This will give patients and staff a transparent overview of the surgery and a summary of the things that work well and things that could be changed.

Patients need to be aware that the Friends and Family Test is available as an opportunity to provide feedback. They do not need to be asked after every interaction.

What are the benefits?

Aside from allowing patients to have their say, the Friends and Family Test offers invaluable feedback to practices.

Good feedback can work to boost morale within the workplace, while constructive criticism can be used in a way that will improve the practice for patients and therefore facilitate that positive.

Providing the feedback is positive, the publicly viewable Friends and Family Test can also work as a good advertisement for your practice.

 

FPM Members can access a comprehensive guide to the mandatory requirements of the test, how to submit data and making the process inclusive in the Policies and Procedures Library.

 

 

Upcoming Events

There are currently no events scheduled.

Jobs

Head of General Practice - Sheffield

Closing Date: 15 December 2019

Salary: £53,000 - £60,000 p.a.

Operations Manager - Chester

Closing Date: 21 November 2019

Salary: £25,000-32,000 p/a dependent on experience

Network Improvement Manager - London (North West / Central )

Closing Date: 30 November 2019

Salary: Competitive depending on skills and experience

Finance and Performance Manager - Sandwell, West Midlands

Closing Date: 30 November 2019

Salary: £32000pa (pro rata)

Practice Manager - London, E14

Closing Date: 21 November 2019

Salary: £40-55k (dependent on skills and experience)

Practice Manager - Surrey

Closing Date: 20 November 2019

Salary: Negotiable

Practice Manager - Bromley, Kent

Closing Date: 22 November 2019

Salary: £50.000

Business Manager – Halifax, West Yorkshire

Closing Date: 8 December 2019

Salary: Dependent on skills and experience

Assistant Practice Manager - Northampton

Closing Date: 2 December 2019

Salary: £30,000 - £35,000.

Head of General Practice - Sheffield

Closing Date: 15 December 2019

Salary: £53,000 - £60,000 p.a.

Practice Manager - Surrey

Closing Date: 20 November 2019

Salary: Negotiable

Practice Manager - London, E14

Closing Date: 21 November 2019

Salary: £40-55k (dependent on skills and experience)

Operations Manager - Chester

Closing Date: 21 November 2019

Salary: £25,000-32,000 p/a dependent on experience

Practice Manager - Bromley, Kent

Closing Date: 22 November 2019

Salary: £50.000

Practice / Business Manager - Guildford - Surrey

Closing Date: 25 November 2019

Salary: Competitive

What others are viewing now

Latest Forum Posts

Fetching latest posts...