General Administration
In addition to the general administration topics shown below, further topics relating to practice administration can be found in the practice administration section of the knowledge base.
- Adults with Incapacity / Loss of Mental Capacity - managing the financial and welfare affairs of people who are unable to manage them for themselves
- Age Discrimination in Employment
- Asylum Seekers and Refugees - useful information
- Business Names Act - requirement to put partners' names on stationery
- Caldicott (Implementing in Primary Care) - implementing in primary care
- Changing Name / UK Deed Poll Service
- Child Consent to Treatment - DoH guidance with general information and parents' responsibilities
- Civil Contingencies Act
- Complaints Handling
- Compulsory Checks to Prevent Illegal Working - it is a criminal offence to employ a person who does not have the right to work in the UK
- Computer Viruses - how to avoid / what to do if you get one
- Confidentiality - Sources of Guidance
- Consent to Treatment
- Data Security and Protection (DSP) Toolkit
- Decontamination of Surgical Instruments
- Discrimination Legislation
- Energy Performance Certificates
- Flu Pandemic Information
- Fraser Guidelines / Gillick Competence - regarding contraceptive advice for young people
- Freedom of Information Act - a summary of key points about this legislation, on which practices need to take action
- Gas Safety Certificates
- GDPR - General Data Protection Regulation - What is GDPR and why is it important? The General Data Protection Regulation replaces the existing data protection laws from May 2018 - this is a summary of what the changes will mean.
- Good Medical Practice in Action (GMPiA) - an interactive tool provided by the GMC
- Green Issues
- Health and Social Care Information Centre (HSCIC) - Summary Care Records, The Spine, e-Referral Service, Electronic Prescription Service (EPS)
- Incorporating your NHS Practice - incorporating your practice, legal entity, partnership, limited company, tax, expenditure, budgets
- Junk Mail, Email and Faxes, Unsolicited Phone Calls - How to stop them
- Mobile Phones and Handheld Devices - employers could be held liable and risk fines of up to £2,500 if they 'cause or permit' employees to use their mobile phones without a hands-free kit whilst driving
- Music / TV in the Waiting Room - you must have a licence
- National Patient Safety Agency (NPSA)
- NHS Constitution for England
- Patient Participation Groups (PPGs)
- Patient Satisfaction / Surveys
- Patients from Abroad - providing treatment, levying charges
- Releasing Patients’ Notes and The Data Protection Act
- Retaining Employment Records - how long?
- Scams and Rip-offs - phishing scams, health & safety scams, fire inspection scams and data protection act scams
- Smoking Ban in Public Places and Workplaces - guidance for Scotland, N.Ireland, Wales and England
- SMS Text Messaging through NHS Mail (nhs.net)
- Software Licences - Copyright & Trademarks Act
- Volunteers in General Practice
- Waste Management / Waste Handling - information on the safe management of healthcare waste, hazardous and non-hazardous waste regulations, the WEEE directive and the batteries directive
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