- Posted Tuesday October 15, 2019
Just the idea of an upcoming CQC inspection can be enough to send a shiver down the spine of even the most cool and collected of Practice Managers and primary care teams.
It might inspire nightmarish visions of policies lost down the back of a waiting room chair or being penalised for having a carpeted consulting room (don’t worry - that second one’s just a myth). But what about the other side of the coin?
CQC inspections can be a chance to shine
Although it can be understandably tough to see past the worries and concerns surrounding an upcoming inspection, they can also be viewed as an opportunity to show the world just how good a job you and your staff are doing. We have looked at examples of Outstanding practice by primary care teams to give you a helping hand.
An Outstanding rating is awarded where inspectors feel that an exceptional service is being provided, and many practices up and down the country are doing just that, each gaining the recognition their efforts richly deserve.
How to learn from others and achieve Outstanding
If your ambition is to achieve an Outstanding rating, the Care Quality Commission (CQC) have put together this handy web page listing examples of how practices have gone above and beyond to get the highest possible rating in their inspection.
Given the challenging circumstances many primary care teams currently find themselves in, it's inspiring to see how practices are finding new and innovative ways to improve the service they offer their patients.
Take a look at the infographic below for some quick ideas that could improve your chances of receiving an Outstanding rating from the CQC.
The next time the prospect of an inspection comes up, try not to get bogged down by dread. Instead, turn your mind to the areas where your practice shines and seize the chance to shine a light on all the hard work that has gone into achieving it.
One of the keys to a successful CQC inspection is a full set of compliant policies, and FPM members can access a comprehensive library of protocols, policies and procedures. Click here to learn more about the benefits of a First Practice Management membership.