First Practice Management
- Posted Tuesday December 1, 2015
Last Friday, First Practice Management (FPM) Group held their last CQC Roadshow event of the year. The event took place at Park House, University of Reading with Practice Managers in attendance noting that the event was “very useful” and “an enthusing session on CQC.”
The event proved as popular as ever and similarly to the prior roadshows it covered the new style CQC inspection process that was introduced last year. Rachael Duff, Practice Manager at The Chestnut Surgery in Cottingham and CQC Specialist Advisor presented, alongside FPM’s Practice Manager Advisor, Gerry Devine and Thornfields Training Business Manager, Kate Hodkinson.
Kate kicked off the event, giving an overview of the latest guidance, advice on how to approach the presentation and information on the structure of the visit. Advising Practice Manager’s that “it is important everyone in the team can speak CQC’s language.”
Kate also went on to explain that although many practices are doing outstanding things, a lot of them are also not evidencing these things.
Along this theme, Gerry Devine discussed the lack of recognition a lot of outstanding projects, schemes and routines within practice are getting, largely because the practice themselves don’t recognise that they are going above and beyond.
In the second half of the event, Gerry asked delegates to get together and discuss things they do that might be considered ‘above and beyond.’ Many praised this part of the agenda, claiming that it inspired them and helped them recognise some of the great things going on in their practice that that they hadn’t considered relevant to CQC.
“We manage by ourselves, so never get to hear other interpretations of the inspections and guidance; so it’s useful to hear that from other people instead of just reading about it. It’s a good way to network too.”
Prior to Gerry’s presentation, Rachael Duff from The Chestnut Surgery discussed her role as a CQC Specialist Advisor and as a Manager, assuring delegates that “the CQC are not expecting staff to recite a 40 page policy” but want to know that staff can find, or have knowledge of, policies that may be necessary.
She explained the importance of a business continuity plan, often one of the first things an inspector will ask for.
Before the event broke off for a lunch and networking session, attendees were given the chance to propose questions to the presenters. The most popular question surrounded DBS checks. Who needs these and how often?
There is no black and white answer; even the CQC can’t give a solid answer. It was explained that Practice Managers need to do a risk assessment and decide who does and does not need a check based on their own professional opinion.
All three events ran smoothly, with many attendees praising the format of the roadshows and information provided by speakers.
“It has been very practically informative. I’ve been to other CQC presentations and this was the most realistically useful.” – Roy Partington, Business Manager, Wellington House Surgery.
We would like to thank all the speaker and delegates that attended all three CQC Roadshows this year.
For a PDF version of the presentation slides, click here.