Plan B - How to prevent an incident from spiralling out of control

What would happen if you were not able to communicate with your patients and staff or that the practice premises were affected and not accessible for a period of time?

I thought it would be helpful to feedback on a number of conversations I have had with Practice Managers over the last few weeks on contingency planning.

The recurring concern is the importance of what happens during the critical initial phase - immediately after an incident occurs.

We are all completely aware in the news of what can go wrong when a series of events can escalate – so how can you prevent an incident from spiralling out of control and that you have thought through all the scenarios?

Obviously the key is to have a robust Continuity Plan in place documenting the practice’s response to situations which result either in the Loss of Main Premises or other Significant Hazardssuch as telephone system failure or a power outage.

Undertaking a Risk Assessment will also enable you to identify potential risks faced by your practice. It is a method that helps identify those risks that really matter, establish control mechanisms to reduce the chances of the risk occurring in the first place and limit the impact caused by the risk if it were to happen.

But what would happen if you were not able to communicate with your patients and staff or that the premises were affected and not accessible for a period of time?

Now that iQ Medical is part of the FPM Group we are able to deliver a wide range of other services for CCGs, Federated Groups and GP practices.

These include the following examples which help Practices plan, respond and cope with a wide range of incidents and emergencies that could affect health or patient care.

Service Continuity Planning & Risk Assessment

The iQ Medical Continuity Manager system can be accessed online or downloaded as a PDF for use during an emergency. The Plan wizard is 80% completed ready for the Practice to enter contact details and other vital information to ensure the Practice is able to restore its service levels and contractual commitments in the shortest possible time during a major emergency where the building is not available, or any other service interruptions.

Patient and Staff Communications

ERS Connect keeps patients and staff informed during any interruptions to services via a combination of text/telephone operations.

Emergency Recovery Location

The ERS Medical Mobile Treatment Centres are fully equipped units providing a short-term solution if the Practice’s premises are not available. There is also an option to staff the units with our specialist Emergency Care Practitioners.

If your CCG or Federated group is interested in discussing area-wide resilience planning or your Practice would like to discuss continuity planning in more detail, please contact kathryn.poulter@iq-medical.co.uk or call me on 0330 240 4067.

Let us help you with Phase One of your Contingency Plan factsheet

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