- Posted Tuesday July 19, 2016
Last Friday we headed up to the North East for the next stop on our Working Smarter Not Harder workshop tour, stopping off at the Centre for Life in Newcastle upon Tyne.
Once again the event saw practice managers get the chance to network, take away some helpful tips on CQC inspections, as well as HR and management issues, and get a demo of how the new FPM website works and its exciting new features.
The workshop kicked off at 9.30am, with PMs arriving in the conference room where they were scanned in by our HR Consultant Sam Cook, before enjoying some refreshments and mingling with their fellow delegates.
Matthew Wright, General Manager for FPM, began the day by introducing the event, the day’s main speaker Practice Management Advisor Gerry Devine, and our exhibitors for the day – accountants and business advisors RMT and healthcare telecommunications company RPM Solutions.
Gerry kicked things off with the main part of the day’s talks, offering an array of CQC advice. He spoke about how to gain outstanding, how to tie the five key questions and population groups together and referred all of this back to working smarter, not harder.
A break for lunch took place at 12pm, which gave attendees time to refuel and reflect on what had been discussed in the morning sessions.
After lunch, practice managers were given a master class in the new website from Matthew, who showcased all of the exciting new features including the ability to ‘favourite’ policies and articles amongst others.
Similarly to Exeter, the day finished with the interactive MAD (making a difference) breakout session. The issues that had been previously placed on a ‘Wailing Wall’ were moved into one of three categories: communication and motivation, staffing issues and service delivery. The delegates were then split into three groups, with each given one of the topics to discuss and then present to the other groups to help resolve the problems raised.
Delegates gave great feedback, saying they enjoyed the ‘opportunity to network’, the ‘CQC pointers’, ‘patient services improvement’ and that they have a lot of ‘ideas to take back to the practice’.
We once again ran our Things PMs Never Say competition after its success at previous events, with the best entry winning a prize. This event’s winner was David Green, pictured with Matthew below.
Managers also got the chance to have a go on the 4D rollercoaster available at the Centre For Life, where they got to experience every twist, turn, high and low as well as being blasted by wind, smoke and water!
We'll be announcing the location for our next Working Smarter Not Harder workshop soon, keep your eye on our bulletin, blog and Twitter to find out how to register.