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CQC Praises Quality of Care Provided by General Practice

The state of health care and adult social care in England 2015/16, a report published today by the Care Quality Commission, reveals that more than 80% of GP practices that have faced CQC inspections have been rated good, with 4% being ranked outstanding.

The report gives credit to surgeries for performing so well despite having to deal with factors such as increased patient demand, a shortage of GPs and increasing vacancy levels. Following on from last year’s report, the CQC has particular praise for practices that have looked “outside traditional organisational boundaries” and sought to innovate and collaborate with other care providers.

It’s also notable that 75% of surgeries that initially received inadequate ratings were granted improved ratings upon re-inspection. More effective communication between staff members and better quality improvement processes, such as incident reporting, analysis and action, are cited as key factors behind ratings that went up from inadequate to good.

Other key messages delivered in the report include maintaining an emphasis on strong, visible leadership, as well as the need to balance high quality care with good financial management in the current economic climate. To read a full version of the report, click here.

Why not join the conversation by sharing your thoughts in the comments section below – it certainly feels refreshing to see recognition for the brilliant work many practices are doing in very challenging circumstances.

FPM members can access our essential CQC Guidance area, and take a look at practice business manager and Thornfields trainer Kay Ellermeyer’s in-depth story of her CQC inspection here.


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