Survindar Chahal FPM Content Manager

Aren’t Jedi Knights just Practice Managers with Lightsabres?

Second only to Ed Balls Day, May the 4th is now an annual fixture in the social media calendar, with an almost inexhaustible list of ‘May the 4th be with you” puns thrown in for some light comedy values and a jovial weblink.
Here are a few things that the sci-fi epic can teach us about management in the modern day practice… 


“You have learned much, my young apprentice”

‘Old Obi-Wan’ was the Jedi Knight in hiding who begins Luke’s training in the ways of the Force, even after his demise when he helps Luke blow up the Death Star in the original film (Episode 4/’A New Hope’ for the nerdish among us). Master Yoda continues Luke’s training in The Empire Strikes Back, and in the new trilogy, Luke is now the elder statesman who trains the new ‘New Hope’ in The Force Awakens. On the flip side, in the new films we have Rey and Finn working with Han Solo and Chewbacca, showing them how to use the new technology and the best way to fly a starship through an asteroid field (or how not to fly into a space slug’s belly)

Age is irrelevant – experience and knowledge are what counts. As staff get more familiar with practice life and new people join the team, sharing their wisdom and showing them the ropes to explain things like medical terminology, QOF reports and the intricacies of the holiday booking process. As technology moves ahead, the more cyber-friendly newcomers who have grown up with Androids, Snapchat, wi-fi and Virtual Private Networks (VPNs) can show the seasoned professionals how everyone can benefit from new ideas and ways of working. 

 

The wrong attitude in the team

 “You were the Chosen One – you were supposed to bring balance to the Force!”

In The Phantom Menace, little Anakin Skywalker was the one who would raise the Jedi to a whole new level of success. The Jedi welcomed him, trained him and expected only the best from him, but instead of fulfilling a prophecy of defeating the dark side, he brought it crashing down and destroyed his own Jedi ranks one by one; his own misguided agenda and belief in the wrong person’s vision (and being pals with a manipulating Sith Lord) all but destroyed thousands of years of hard work.

Choosing the right team is important for success – your team can be disproportionately affected by just one bad employee. Finding the right person with the right skills is tough, but the right temperament and resilience for the role are just as essential. A good recruitment and interview process will help you to find the right person that your team needs, and minimise the chances of recruiting someone who will upset the team – creating a disturbance in the Force.

Once your team is complete, setting goals and objectives for your staff (both old and new) means the direction is clear for everyone, and the goal is shared. There is no single person that can sabotage your efforts to create a solid practice team. Having faith in their abilities, monitoring their performance and communicating their successes will prevent them straying too close to the Dark Side.

(If they don’t work out, just remember that you’re not allowed to lightsabre their legs off…) 

“That Boy was our last hope.”

“No – there is another…”

Luke was led to believe that he was the last of the Jedi, the only one left that could defeat Darth Vader and the Emperor to save the galaxy. He finds Yoda hiding on a swamp planet and learns the ways of the Force, but runs off to rescue his friends held captive on Cloud City. As he flies off, Ben Kenobi tells Yoda he was their last hope to beat the Dark Side, to which Yoda tells him “there is another”.

So what happens? Does Luke rescue his friends and they all live happily ever after? No, instead he gets his hand chopped off, Han Solo is frozen in a block of carbonite and C-3PO gets his head screwed on backwards.

Well Mr Skywalker – that went well, didn’t it..!

There should have been a backup plan in place, someone or something to fall back on if things went wrong. For a Practice Manager, business continuity is now a key priority for success, whether it is a risk assessment, delegation or succession planning. If the Practice Manager is relied on for everything, what happens if they weren’t there? Having a deputy or another point of contact (shall we call them your ‘apprentice’?) means that things can run smoothly while you’re out of the office or dealing with another project. 

 

Sometimes it’s OK to have a purple lightsabre

It’s passed into movie folklore now, but when Samuel L Jackson was cast in the prequels, he was asked which of the available lightsabres he wanted for his Jedi Master Mace Windu – blue or green. Now, Sam Jackson being Sam Jackson, he said he’d only take the part if he got to wield a purple one. His character was an equal to Master Yoda, so a powerful Jedi needs a stand-out weapon, and Jackson said that he wanted something unique so that he could pick himself out in a fight scene.

Samuel L Jackson’s brand is his presence and personality, and the distinctive colour was a way of showing that uniqueness. Fans know what to expect when they watch one of his movies – he integrates his own brand and personality into his product, and his fans know what to expect when they watch one of his films.

Think how this relates to your patient’s expectations about what your service can deliver, and how your service comes across – is it a unique offering, is it something that they approve of and rate as a good service? What is it that makes you and your practice stand out for them? 

 

“I am one with the Force, the Force is with me…”

No, it doesn’t mean you’ll be moving rocks and throwing starships all over the place – strength in yourself is what gives you confidence in your abilities. In our last Practice Manager Salary Survey, we received comments about the levels of stress and overwork being felt by PMs. Negative emotions are quick to creep in, but by becoming more self-aware, diligent and disciplined as soon as negativity approaches, you can change your state. You can only access this when you are focused, practising some mindfulness so you can unwind and refocus on yourself.

There’s a deep esoteric part to being a jedi, but they also have to be in peak physical and mental condition to focus their powers (and do those fancy spins and flips). Take time to look after your health – stress and physical pain have an awful relationship that can be damaging to your body and your moods. A few moments of meditation and some yoga can restart your  each day, helping you stay physically and emotionally healthy.

Or if you prefer your relaxation slightly more violent (but controlled), a punch bag or some weights can stop you turning to the dark side.

First Practice Management is not affiliated with either the Jedi or Sith, and frankly we’re not sure how this article slipped under the radar.

If you’d like to find out more about how to get the best award-winning training and support for all your practice needs, call us on 0333 240 4010, or contact us


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Practice Manager - Wembley Middlesex

Closing Date: 20 January 2020

Salary: According to experience

Senior Practice Operations Manager - London, SE11

Closing Date: 22 February 2020

Salary: £37,525 - £48,246 p/a

Practice Manager - Cambridge

Closing Date: 13 January 2020

Salary: £55,000 p/a DoE

Interim Practice Manager - Frampton Cotterell, Bristol

Closing Date: 17 January 2020

Salary: Dependent on experience

Head of General Practice - Sheffield

Closing Date: 15 December 2019

Salary: £53,000 - £60,000 p.a.

Assistant Practice Manager – Hampshire

Closing Date: 18 December 2019

Salary: Dependant on Experience

Practice Manager - St Albans

Closing Date: 19 December 2019

Salary: £47,000 - £55,000 depending on skills and experience

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