- Posted Tuesday May 13, 2014
As the go live day gets nearer we all have a little trepidation of this change over that is now looming as from the switch we have to try and remember what we have learnt so far and put it straight into use.
Until now we have been working with dummy patients and so no harm can come if we make any errors. We have all had plenty of training but which we have found to be delivered in a friendly and easy to understand manner.
I have tried to ensure that all staff have had some training in their own work and have encouraged them to practice and cascade it to others. It has been very evident that they are embracing this change and helping each other through this.
So what has been our biggest problem so far?
I would say the actual computer upgrade rather than anything within EMIS. I did not realise how many additional packages we use and whilst they have been transferred from one computer to a new one it has in some cases not worked when I have come to use it.
For example, before the computer upgrade I did the payroll and did the end of year returns and Real Time Information (RTI) download.
However in April when I came to send the RTI it would not allow me to send the details. It took over 90 minutes on the phone and an engineer to come to the practice for nearly 2 hours to have the problem sorted.
So my one piece of advice is to check all software is working at the time of a computer upgrade, and check it on each computer individually. This will save time in the future because whilst you would expect all the computers to be the same it does not work in practice.
We have had minor problems with other packages but they have been rectified quickly.
So to the go live day, we shall have a team from EMIS as well as the local IT team on site for the first 2 days. We have reduced surgeries to emergencies only and spaced out appointments by adding more blocks in.
So my last piece will be written about 10 days after go live and just before a well-earned holiday.
It may have taken close to 12 weeks to go through the system but as I have repeatedly said we are looking forward to the change and the benefits it will bring.