11 Key Quotes from FPM’s Practice Manager Salary Survey 2017

FPM’s annual Practice Manager Salary Survey results are in, and as always they make for fascinating reading. Here we take a closer look at some choice quotes from the survey, providing a snapshot of the state of people management in primary care today: 
 

On the gender pay divide…

“Salaries for male PMs are always higher than females. PMs often fight for rewards and salary increments for staff but this is often to their own detriment.” 

 

On the issue of burnout…

“The role has expanded to include such a variety of tasks that most managers face 'burnout' and frequently feel overwhelmed at the magnitude of PMs’ duties.“ 

 

On the changing face of GP practice management…

“[It’s] a very different job than when I started over a decade ago - far more administrative burden, mostly unnecessary, and no increase in resources. It’s very difficult to focus on a particular aspect of the job as [we’re] getting stretched far too thin.”

“The job gets more bureaucratic each year which is very frustrating. The worst thing is the fact that everything has to be done by email - you can't speak to a person to resolve issues.” 

 

On contracted hours vs the reality of PMs’ workloads…

“Most PMs get paid for contractual hours only, but this does not reflect the scale and commitment they are putting into their work. It is common for some PMs to work 50 hr weeks, without being paid for any overtime or getting any bonuses.” 

 

On asking for a pay rise…

“It’s hard to put yourself forward for a pay increase to the GPs - [but] waiting for the GPs to give any increase may never happen.“

“It would be most useful if definitions of different management skills could be published alongside recommended pay scales. This would assist managers in their negotiation of pay reviews, particularly those of us who are truly the cornerstone of the practice.” 

 

On the difference between managing large and small practices…

“It seems that a lot of practices pay less for PMs if it’s a smaller practice, but there is generally more work involved as a practice manager has to do everything. In larger practices there's more support, e.g. assistant PM, IT team, book-keeper...”

“Small practices don't have the people to delegate to, so salaries should be not reduced as [PMs] need more overarching expertise in more areas.” 

 

On practice managers’ workloads going forward…

 “Some Practice Managers including myself carry out at least three major roles which in other organisations would require a manager for each role - HR Manager, Finance Manager and General Manager. This is not reflected in the salary.”

“Salaries are going down, but the workload is piling up for Practice Managers. Endless tasks [are] being given to us such as smartcard admin and NHS e-mail admin to name a few. Job satisfaction is at an all-time low in my opinion.” 

 

Do these comments reflect your own experience, or do you see things differently? Don’t forget to share your thoughts in the comments section below. To see the full results of the 2017 First Practice Management Salary Survey, take a look at the dedicated PMSS area here.


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