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CQC has ‘improved the quality of care’ in general practice

Professor Steve Field, Chief Inspector of General Practice at the Care Quality Commission, has said that the regulator’s inspection process has improved care for millions of patients.

 

Professor Field, who will step down from his role in March 2019, told delegates at last week’s Best Practice conference that he had been asked by former Health Secretary Jeremy Hunt to make improvements to the worst performing GP practices.

As reported in Pulse, Professor Field said: “When we started on this journey we had 5% [of practices] which were inadequate. We now only have 1% that are inadequate. Therefore there are millions of patients in this country receiving better care than when we started.’”

For practice managers, the CQC inspection process is often seen as a stressful time – in FPM’s Job Satisfaction Survey 2018, one PM told us that it was just another burden on the shoulders of managers:

 “My practice is in a federation and a cluster and the town is changing its health and social care model. The pressure to keep up with all these changes, as well as the level of monitoring we face from CQC, infection control... It's becoming unmanageable.”

With the first wave of CQC inspections complete, many PMs have now experienced the process first hand. Do you agree that CQC has made a positive impact on primary care, and your practice in particular, or has it just become another headache to deal with?

Click here to take a look at FPM’s interview with Professor Field from 2016, where we discussed CQC fees and what makes ‘Outstanding’. Don’t forget to let us know your thoughts on this story in the comments section below!

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