- Posted Wednesday March 1, 2017
Ever wondered what advice you would give your younger self if you could turn back the clock? We asked practice manager Dwysan Rowena what sort of wisdom she would pass on to herself just before she started her role as a PM five years ago. Here’s what she responded with!
Five years ago you walked into an interview for that job you wanted. Practice manager.
Four hours later you received a phone call that changed the course of your career. You were to become. A. Practice. Manager.
Knowing what I do now, I would like to offer you the following thoughts.
Accept the following duties as your job... sorting out the toilet overflow, managing staff disputes about chair heights, remembering EVERYONE'S birthday, being a massive shoulder to cry on while never daring to show emotion yourself. Being nice to patients even if they threaten to remove your eyelashes one by one. It's always up to you to say sorry.
Laugh inwardly when you're told your job is 9am to 5pm with a lunch break of half an hour. Lunch? Be prepared to be confidante to all, but also the common enemy of all. Accept that staff hate you and hate each other - but always remember they hate you more.
Be clear that you are last in the queue for the water in the kettle and you'll always get the worst Christmas biscuits. Occasionally you'll come into work and *she* will say hello, the next day she looks like she'll want to throw a dart through your eye socket.
Remember that you will NEVER go into work and complete what you thought you were going to do because.... there will be a flood and/or there will be a fight and/or there will be a fire and/or every GP will be off sick and/or the phones won't be working and/or the clinical system has died and/or your secretary has caught her husband in bed with her mate. It happens.
Know that this job will own you. You will thrive and you will hold a passion to care for patients like you've never known. You'll work extra hours through dedication and - due to the inward desire of spreading decent healthcare for all - you'll never take one hour back that you’re owed.
You may have to walk the boss’s dog, you might have to say his haircut makes him look younger, you may need to have long discussions about the quality of cotton wool balls while also finishing off the business plan. You will deal with complaints about the pattern of the curtains whilst also interviewing for a new practice nurse. You are always first port of call for any spillage of vomit whilst also expected to be ready for audits and inspections.
Sometimes you'll hate the job and dream of working anywhere else but mostly…. you'll love it. Mostly.
What advice would you give your younger self as they started their career as a PM? Why not share your reflections in the comments section below. All new starters could hit the ground running with access to FPM’s comprehensive Policy and Procedure Library, including our Practice Manager Induction Checklist.