HR / Employment Law
Menopause in the Workplace
Awareness of the effects of menopause on staff is often poor, leading to problems with staffing and morale. Following a recent government report into managing the menopause in workplaces, we look at what you should know about a condition which affects 51% of the population.
General
The Real Front Line: How to Support Our Practice Staff ‘Gatekeepers’
'Gatekeepers' manage access to vital services to save time and money, but it's a difficult balance to strike. Clearer career paths for receptionists who do this job would help, as would seeing healthcare as an holistic thing happening across society, not just siloed behind a reception desk in GP surgeries.
General
September 2022 Awareness Calendar
It's that time again! We've put together a helpful awareness days calendar detailing some of the key days coming up in September 2022, with hyperlinks where available.
Latest News
Primary Care Weekly News Roundup 26th August 2022
A weekly roundup of all the important news GP practices need to know.
Management
Fewer than 2 in 10 GP staff have sufficient understanding of new GPDPR regime
A recent NHS Digital survey found most practice staff lack understanding of what the forthcoming GPDPR regime involves and how they and their patients can opt out of the scheme.
General
FPM Practice Manager Salary Survey Results
First Practice Management's 2021 Salary Survey results are in! This is our eagerly-awaited yearly assessment of trends including average salaries, bonuses, overtime and length of service.
Care Quality Commission
CQC Inspection Changes - What to Expect
The CQC recently released their latest update on changes to the CQC inspection process, including ‘simplifying’ the Key Lines of Enquiry (KLOEs) into ‘Quality Statements’. Here we explain the new framework which will be rolled out in the coming months.
Latest News
Primary Care Weekly News Roundup 19th August 2022
A weekly roundup of all the important news GP practices need to know
Latest News
GP Patient Satisfaction
Patient satisfaction with GPs in England has slumped to a new low as the effects of Covid-19, staff shortages and lack of appointments reach breaking point.
Sustainability
A Fluid Situation – How Practices Can Conserve Water in World Water Week
World Water Week takes place this year from 23rd August until 1st September. But why and how should we save water? We explain how saving water can save practices money and save our environment.
General
What we learned from the FPM 2020 Practice Manager Salary Survey
As we get ready to release the results from last year's FPM Practice Manager Salary Survey, we look back at what we found out in 2020.
Management
What's in a Name? Secret Diary August Update
Our anonymous Practice Manager and Secret Diarist gives an insight into the pressures of August and how a simple trick involving a role title change can cut complaints and boost patient confidence.
Latest News
Primary Care Weekly News Roundup 12th August 2022
A weekly roundup of all the important news GP practices need to know
Latest News
NHS 111 hack described as ‘The New Normal’
Patients calling NHS 111 have been warned of delays after a major cyberattack on the provider that supplies software to NHS services was identified on Thursday – but cybersecurity experts have said that we should expect more in future.
HR / Employment Law
Calculating Casual Workers' Holiday Pay
A recent landmark judgement by the Supreme Court in the case of Harpur Trust v Brazel on the calculation of holiday pay has brought significant changes in how employers should calculate holiday pay for those who work in casual employment.
General
Chaperoning In the Age of Digital Consultations
Traditionally, chaperones have been used in face-to-face appointments, where the patient, medical professional and chaperone are in the same room together. But with the recent pandemic and the rise in virtual appointments, how should we view the role of a chaperone, and how should it work in practice?
Latest News
Primary Care Weekly News Roundup 5th August 2022
A weekly roundup of all the important news GP practices need to know
Primary Care Training
Safe Patient Care: the Importance of Clinical Notes Summarising
The success of any practice to meet its CQC obligation of safe patient care depends on many factors, but effectively summarising clinical notes is one of the most important. It also helps with continuity of care and effective use of appointment time, as Thornfield's Gerry Devine explains.
Sustainability
Cycle to Work - Celebrating Pedal Power
Cycling is one of the best ways to incorporate exercise into your daily routine and it can also help the environment and your bank balance. Here we look at how to encourage employees to start cycling and where to get further information.
Mindfulness
Mindfulness and Strategic Planning
Part of every practice manager’s ‘journey’ seems to be learning who we are and how we fit into the bigger picture around us—family, friends, community, society and work. Like any journey, you need to know where you are going to understand what and why you do the things that get you there.
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