A practice manager shares their story of what led them to fall in love with general practice – and how the experience of overcoming the bullying behaviour of a colleague helped them become a better manager.
The latest policy updates for FPM members includes a new Mental Health in the Workplace document.
Data breaches and how to deal with them under GDPR continues to be a big issue for GP practices - we put together a quick video to break down the process.
One of the hottest topics of conversation among general practitioners and practice managers this year has been the plans for the formation of new Primary Care Networks (PCNs).
I am sure that I’m not the only one who sometimes dreads a call or a letter from the CQC to say they are paying us a visit or, with the recent changes, planning a telephone inspection.
The latest policy updates for FPM members includes a new Work Performance - Conduct Procedure for Managing Poor Work Performance document.
This year’s wave of knife crime within the UK should be a wake-up call to all practice managers to review, update and rehearse their Violence and Aggression policies and review how to react to a panic alarm.
Gone are the days of GPs putting all of their time towards patient consultations. We are in an era of online moaners, email warriors and lawsuit attempters - it has never been so important to ensure all backs are covered.
It’s no secret that as the need for primary care services grows, general practice is struggling to recruit the GPs needed to meet demand. How can GP practices in the worst-hit area take steps to meet demand?
This week’s update is to the FPM members’ Tookit Area, where you can find a new Mental Health in the Workplace document including a sample Mental Health Plan.
The national template Primary Care Network Agreement has been published by NHS England. As readers should be aware, the Network Agreement must be finalised and signed by 30 June 2019.
The results for First Practice Management's staff salary survey are here, revealing that 56% of GP practice managers feel that their budget doesn’t allow them to pay their staff fairly.
The NHS App has been designed to provide a simple, secure way for patients to access NHS services using their smartphone or tablet. NHS Digital has provided new information for GP practice managers about what they need to do to prepare for the rollout.
This week’s update is to the FPM members’ Tookit Area, where you can find an easy-to-use QOF Aspiration & Achievement Monitoring Toolkit for 2019/20.
One of FPM’s associates has prepared a round-up of the things PMs need to know right now, including updates on primary care networks and digitisation of patients’ notes, sharing their thoughts on how the stories are affecting general practice.
FPM looks into some of the big questions surrounding Subject Access Requests and the Data Protection Act 2018. What are the differences between requests from insurers and solicitors, and is its ever possible to charge for SARs?
The past few months have seen some quite significant changes to how the CQC inspects GP practices. The main difference is that now practices will get an `inspection` over the phone, which is a departure from the online questionnaire we all expected.