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Secret Diary of a PM – Ghost patients and ‘part-time’ GPs

By Anonymous Blogger / 29 August, 2018

They say that the summer months are a quiet period for news and views, so the media have to turn to other sources to get their headlines - this year it appears to be a full attack on doctors and surgeries.

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Policy Updates - Week Commencing 27th August 2018

By First Practice Management / 29 August, 2018

This week’s round-up features a brand new selection of documents that can guide practices through the redundancy process, all in one place. Including sample letters, forms and guidelines, these resources are another time-saving addition to the FPM Policy Library.

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Managing your workload part two - Refining The Eisenhower Matrix

By Survindar Chahal / 28 August, 2018

Last week we talked improving your timekeeping, introducing the Eisenhower Matrix and working out the difference between what’s important and what’s urgent. Now let’s look at refining that technique even further.

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September Awareness Days Calendar

By Bethany McCormack / 24 August, 2018

It's that time of the month again! We've put together our handy awareness days calendar detailing some of the key days coming up for September, and links to the official pages in case you would like to get involved.

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Policy Updates - Week Commencing 20th August 2018

By First Practice Management / 22 August, 2018

Our Policy and Procedure Library is constantly being updated in line with the changes and developments to policy and law that affect primary care. The documents are easy to pick up and use, meaning you can tailor them to the unique needs of your practice with minimum fuss.

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What’s the best way to demonstrate GDPR compliance?

By Stericycle / 22 August, 2018

Data privacy is a top priority across the NHS, and shot to the top of practices’ agendas as they rushed to be ready for the implementation of the General Data Protection Regulation (GDPR) in May.

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84% of patients happy with their local GP surgery

By First Practice Management / 21 August, 2018

The majority of patients who took part in the 2018 GP Patient Survey have reported that their overall experience of their GP practice is positive.

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Managing your workload part one - The Eisenhower Matrix

By Survindar Chahal / 21 August, 2018

It’s a common thread in comments we hear from practice managers – you spend 99% of your time putting out one proverbial fire after another.

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How to develop and implement strategies at your practice

By Bethany McCormack / 20 August, 2018

Strategy often feels like a buzzword employers put into job descriptions to shake off candidates who are afraid of a challenge. However, at its core it simply means a plan of action designed to achieve a long-term aim.

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Five Resilience-Boosting Tips for Stressed Practice Managers

By Simon Harker / 15 August, 2018

Resilience is the ability to recover quickly from difficulties, something that is vitally important in general practice. It’s understandable that stress levels are on the rise thanks to ongoing changes in the NHS, tightening budgets and more initiatives than ever to keep track of.

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Policy Updates - Week Commencing 15th August 2018

By First Practice Management / 15 August, 2018

Our Policy and Procedure Library is constantly being updated in line with the changes and developments to policy and law that affect primary care. The documents are easy to pick up and use, meaning you can tailor them to the unique needs of your practice with minimum fuss.

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What Makes a Great Practice Manager?

By First Practice Management / 14 August, 2018

It’s the ultimate question! We’re all striving to go above and beyond the realms of science by giving 110%, alongside every other workplace cliché you care to mention - but sometimes it’s easy to lose sight of the bigger picture.

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Anger grows over the cost of GDPR to general practice

By Simon Harker / 13 August, 2018

The new Data Protection Act (DPA), incorporating GDPR, has been in place for almost three months. Since then, the controversy over GP practices being unable to charge for Subject Access Requests (SARs) has only intensified.

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HR Case File: Is One of My Staff Members a Bully?

By Lisa Wainwright / 13 August, 2018

You’ve been made aware that a member of the practice staff is bullying their colleagues, but no-one is prepared to speak up and make a formal complaint – what should be your first step? FPM’s HR expert Lisa Wainwright is here to help.

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Secret Diary of a PM – Finding a good work-life balance

By Anonymous Blogger / 08 August, 2018

The results of the latest FPM Job Satisfaction Survey surrounding stress and motivation for GP practice managers are cause for concern, but I think if we did the same survey with lawyers or dentists the results would probably be the same.

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Policy Updates - Week Commencing 6th August 2018

By First Practice Management / 08 August, 2018

Our Policy and Procedure Library is constantly being updated in line with the changes and developments to policy and law that affect primary care. The documents are easy to pick up and use, meaning you can tailor them to the unique needs of your practice with minimum fuss.

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Pride of place: Building inclusivity in your practice

By Bethany McCormack / 07 August, 2018

The sense of community that has always been a crucial part of GP practice life was as visible as ever during the NHS’s 70th birthday events. This month’s Pride celebrations mark the perfect opportunity to continue this celebration of community and togetherness.

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Improving Your Personal Resilience (Vlog)

By Gerry Devine / 06 August, 2018

This video is a little different to the others we’ve produced - we usually focus on giving practice managers advice on helping you improve your staff, your management skills or your CQC knowledge. However, this time we want to focus on you.

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Job Satisfaction Survey 2018: How is your work-life balance?

By First Practice Management / 01 August, 2018

The results are in for the 2018 FPM Practice Manager Job Satisfaction Survey. Once again we have uncovered some significant findings, including that more than half (56.3%) of practice managers are unsatisfied with their work-life balance.

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Policy Updates - Week Commencing 30th July 2018

By First Practice Management / 01 August, 2018

This week’s policy updates includes a revision to the Duty of Candour Policy, adding further information about the organisation duty that came into force on 1 April 2018 in Scotland.

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Practice Manager - Chesham, Buckinghamshire

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