BBC's 'Real Peak Practice' PM Reveals How His Practice Gained Outstanding!
The staff and patients at Baslow Health Centre in Derbyshire starred in BBC2’s ‘The Real Peak Practice’ last year, and have hit the headlines once again after the practice gained outstanding in their latest CQC inspection. We caught up with practice manager Karl Rex to get his perspective on the excellent result, ask how he and his team went that extra mile, and find out whether the practice will be returning to our screens anytime soon…
Policy Update
Policy Updates - Week Commencing 29th August 2016
Here’s our regular round-up of the latest document updates. In a shorter week than usual thanks to the August bank holiday, the biggest change to the library this time around is an update to Access to Deceased Patients Medical Records.
STPs Heralded as New Round of NHS Cuts
In the wake of the recent controversy surrounding planned cuts to health and social care bodies as part of NHS England's new Sustainability and Transformation Plans (STPs), we take a closer look at their potential impact on general practice.
Vlog
Growing Talent at Your General Practice
August was our month to look at contingency in the First Practice Management office, so we took this opportunity to delve into growing talent at your practice.
England Update: Get Your Head WRaPT Around this New Development…
The Workforce Repository and Planning Tool is being developed by Health Education North West and could soon be rolled out across the whole country. So what is it - and could there be more to it than first meets the eye?
Latest News
Planned NHS Cuts Look Set to Hit General Practice
It’s been revealed that plans are being drawn up to identify which NHS services can be cut across England. The country has been split into 44 areas by NHS England, and health and social care representatives from each have been asked to submit a cost-cutting ‘sustainability and transformation plan’ (STP).
Latest News
News Headlines - Week Commencing 22nd August 2016
A round up of this week's primary care headlines. Online registration to some sources may be required.
Policy Update
Policy Updates - Week Commencing 22nd August 2016
Here’s our weekly round-up of the latest document updates. There’s a new entry to the library this week, with the addition of a Homeworking Policy which covers topics including working time regulations, information governance and health and safety.
Finance
Secret Diary of a Practice Manager: Payment Problems in General Practice
"When practices learned back in September 2015 that Capita had won the contract for backroom services of administration, you could hear the groans right across the country." In the first of a series of blogs on this issue, our anonymous blogger highlights some of the issues that have arisen since then and asks why changes rarely seem to work out for the better.
Wales Update: Rising Temperatures and Planning for Flu Season
FPM Associate Dwysan Rowena is back with another news round-up for Practice Managers based in Wales, discussing summer holidays and planning for flu season.
Latest News
News Headlines - Week Commencing 15th August 2016
A round up of this week's primary care headlines. Online registration to some sources may be required.
Mind Your Language: General Practice Staff Face New Fluency Requirements
A recent draft code of practice issued by the Government lays out how to comply with the legislative requirement for public sector staff dealing with members of the public to speak fluent English (or Welsh in Wales), introduced as part of the Immigration Act 2016 - we ask what this means for your practice.
Policy Update
Policy Updates - Week Commencing 15th August 2016
Here’s our weekly round-up of the latest document changes. This week, the majority of the checks and updates have been undertaken by members of our expert team of Practice Manager Associates.
Care Quality Commission
Achieving the CQC’s Outstanding Rating: Well-led GP Practices
When it comes to CQC reports, the Well-led category is an area where a lot of practices seem to be encountering problems. To find out what practices are doing to achieve ‘outstanding’ in that area, I spent some time delving into the latest inspection reports.
Management
Just Listen! Navigating Noise and Celebrating Silence – Part Two
In the first part of this series, we explored the differences between talking, listening and communicating. In this second post, we look at how to retain engagement during conversations, explore different ways of listening and celebrate the benefits of knowing when to simply stay silent.
Latest News
News Headlines - Week Commencing 8th August 2016
A round up of this week's primary care headlines. Online registration to some sources may be required.
General
Working Smarter Not Harder is heading to Southampton and Liverpool
Join primary care experts for an informative day of networking, knowledge sharing and problem solving. This exclusive workshop will cover a range of issues that impact the management and efficiency of your practice. During the day speakers will discuss all things CQC, providing the latest guidance, preparing for the new-style inspection and how to achieve the 'outstanding' rating.
HR / Employment Law
Managing People Survey 2016 (Win a £30 Love2Shop Voucher)
Our Managing People Survey 2016 is now live! You can take part here to be entered into our prize draw.
Management
Just Listen! Communicating and Handling Complaints – Part One
In order to provide an exceptional service to patients, we must be able to listen. However, effective listening is not something that most people are naturally good at - many of us can fall into the trap of thinking that opening out mouths and talking is the sum total of communication.
Policy Update
Policy Updates - Week Commencing 8th August 2016
Here’s our weekly round-up of the latest document changes. First up, the Carers (Identification Of) Protocol has been updated to include extra information about ways to support carers in your practice as well as a redesigned poster to encourage unidentified carers to self-identify.
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