This week, the library’s in-depth Duty of Candour Policy was up for review and saw some minor but useful additions, including an updated list of resources to consult. Our set of Practice Nurse Interview Questions was also added to, making it an even handier resource to aid in practices’ recruitment endeavours.
FPM’s inside source at the CQC reveals his top tips for practices with approaching inspections, and shares his thoughts on the best peer support options available to PMs.
Malingering or “pulling a sickie” is a common concern for organisations and can be particularly tricky to manage. Nowadays, managers can become aware that someone may not be genuinely ill via social media, with Facebook posts and pictures showing an employee is on holiday, playing football or at the pub when they should be at home recovering.
New regulations on immigration come into effect on 12 July 2016. We look at what's useful to know as a practice manager when it comes to your employees.
First Practice Management (FPM) Group has been working very hard on an exciting new project to make members FPM experience easier, better and more personal than ever.
This year’s FPM Practice Manager Job Satisfaction Survey launches in just two weeks, so now seems the perfect time to reflect on one of last year’s key findings - that just 58% of practice managers said they felt motivated in their role.
A round up of this week's primary care headlines. Online registration to some sources may be required.
There’s been much discussion recently about managing enhanced services in the First Practice Management (FPM) Group office, so we thought we would focus on this issue for our May vlog. Charan, one of our Practice Management Advisors, took on the task of putting together some helpful tips on managing enhanced services and also answered some questions that we regularly get asked.
In the modern workplace, everyone knows that stereotyping and discriminating on the grounds of race, sex, religion and the other protected characteristics set out in in the Equality Act 2010 can have serious legal implications. However, it’s the less well-understood influence of implicit bias that is currently receiving a lot of attention because of its potentially disruptive effects on organisations.
The Equality and Diversity Policy has been updated this week with information relating to FPM HR Consultant Sam Cook’s excellent article on how to recognise and guard against implicit bias. Otherwise it’s an unusually quiet week for the Policies and Procedures Library...
The Care Quality Commission is planning on revamping its regime to take a ‘more targeted, responsive and collaborative approach to regulation’. This new strategy was published today in their report ‘Shaping the future: CQC’s strategy of 2016 to 2021’, where they focused on four key priorities.
For decades, Read Codes have been the standard clinical terminology system in general practice, but they’ll soon be frozen out by the catchily titled Systematized Nomenclature of Medicine (Clinical Terms) – better known as SNOMED CT. Last week, FPM attended an event featuring a host of expert speakers to find out more...
A round up of this week's primary care headlines. Online registration to some sources may be required.
The Personal Relationships at Work Policy has received the most sizable update this week, with the addition of a whole new section on patient/staff relationships that focuses on the related legal, ethical and professional issues.
Over the years that I’ve been working as a practice manager I’ve noticed that more services are going through the enhanced service route by being offered as a direct, national or local enhanced service. These services cover care given to patients that do not form part of the core contract and are optional.
Mental Health Awareness Week 2016 focuses on the importance of relationships for mental health. Healthy and supportive relationships reduce the risk of mental ill-health which is why they are being celebrated this year.
A round up of this week's primary care headlines. Online registration to some sources may be required.
Changes to the contents of the Policy and Procedure Library are mostly of a visual nature this week, most notably with the inclusion of a new version of the Fees and Charges Leaflet, which has been given a complete overhaul and relates information in a clear and understandable way.
Just the other week we had the announcement of a 14% funding increase into the NHS. This funding should be welcomed. Yes we could all do with more, but there are many other opportunities to bring extra income into the practices, but we all taking advantage of other financial incentives on offer?
The Yorkshire Ambulance Services NHS Trust have fallen foul of disability discrimination legislation by doing something that many employers, including GP practices do on a regular basis. Upon offering a conditional offer of employment, the trust received a reference detailing the applicant’s 18 month period of sickness absence.