Update From Thornfields
We have noticed a huge increase in demand for Thornfields training recently, especially with groups purchasing all of the their training for 2014/2015 up front, so we thought it was worth giving you a bit of background on Thornfields and the services we offer...
iQ Premium Toolkits Launch on the FPM Website
First Practice Management (FPM) is proud to announce the launch of an additional suite of system based practice management support toolkits to its members.Our premium practice management support tools are designed to help GP practice and CCGs comply...
Part-time annual leave entitlements
The third most popular asked question on the Advice line is around Part-time annual leave entitlements. Part-time workers are protected from being treated less favourably than equivalent full-time workers just because they are part-time. A part-time worker is someone who works fewer hours...
General
Knowing your Medical Terminology ABC...
Wikipedia says: “Medical terminology is language that is used to accurately describe the human body and associated components, conditions, processes and process in a science-based manner” Correct – it is certainly a language of it’s own....
Legislation Update: Employees Own Devices
The rapid development of smartphones and tablets alongside laptops, memory sticks and other digital equipment, along with increased working from home and working on the move, are not being matched by corresponding changes in data protection policies and procedures...
General
And the Winner is...
Thanks to you all for your constructive feedback through the ‘Love is...’ competition. It is great to hear from so many of you and overall it seems the general feeling around FPM is that members are extremely happy with it. There were lots of great comments on both sides...
Are we asking the right question?
There is a huge amount of pressure upon practice appointments and availability which has been growing over recent years. In 2003 patients visited their practice about 4 times a year on average. Now the average in a year is about 5.3 visits...
Specialist Home Insurance for Medical Professionals
As a medical professional, you probably already understand the importance of specialist insurance for your surgery. Due to the nature of your profession, have you ever thought of the importance of specialist home insurance too?..
Can an employer dismiss an employee due to long term sickness?
It’s a common thought that Employers are expected to keep a sick employee’s job open indefinitely, however this is not the case - although it is necessary to follow a fair procedure to manage a long term absence situation.
The Secret Diary of a Practice Manager Part 12
Do you ever reflect back on a week and have a feeling of both pride, and disappointment at the events that have been dealt with. This week was one of those weeks, which as they say had it all. It also shows that our jobs encompass far more than could ever be put in a job description...
Reviews for PMS Contracts
So NHS England have announced the review of PMS contracts (letter 4th February). Wonderful. I can’t wait. Area teams have been instructed to start the review from this April, to be complete by 2016, in other words the NHS has 2 years to change the goalposts as they go along...
Monthly Quiz...
Welcome to FPM Blog's first monthly quiz. We all know that being a practice manager is a stressful one and from time to time you just need to take 5 minutes. So grab a cuppa and fill your mind with something that isn't QOF, CQC, squabbling practice staff or if there is enough milk...
General
Love is... a First Practice Management Competition
We are constantly looking for new ways to improve our products and services. For us to achieve this we welcome any feedback - good and the not so good from our members. In the spirit of St Valentine this week I would like to hear your thoughts on why you ‘love’ First Practice Management...
Legislation Update: Green Machines and Health & Safety Executive (HSE)
Green Machine Do you provide a practice vehicle for your manager or staff? It may be time to rethink how you do this. Employers that provide a company car and pay for the employees’ private fuel create tax, NIC and administrative issues for both parties...
General
Grab some last minute QOF Points... some hint & tips
In my previous life as a practice manager, I often found that this time of year almost runs away with you and everyone is worrying about grabbing those last few QOF points. In the words of Brucie; "points make prizes". Here are a couple of hints and tips of things I used to do to...
How to deal with changing clinical systems...
Like many practices we are going to be changing our clinical system this year from EMIS PCS to EMIS WEB. A large number have already changed and I am sure that there must be hints and tips that can be shared amongst us for the many who have not yet taken this step...
Are you unnecessarily spending too much time and money on statutory compliance?
Health and Safety is about preventing death, injury and ill health in the workplace. Regrettably the compensation culture which now prevails, has inflicted damage on the perception of health and safety and the Government in recognising this development...
What Patients in England said about their GP services
Using data from the GP Patient Survey, the Central Midlands CSU have created an infographic overview of what people in England said about their GP services. The results of the survey will come as no surprise to practice managers or the receptionists who deal with these issues...
Legislation Update: Flexible Working, Maternity Pay & National Insurance
Flexible Working The expected implementation date for all employees (not just parents and carers as at present) to have the right to request flexible working was originally 6 April 014. This has now has been postponed until an unspecified date later in 2014...
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