Say you, Say me
It’s time for GP appraisals again. And don’t they get in a ‘bacon bap’ about it? It took me back to earlier in the year when we were organising the appraisals for the girls (most of them over 50 by the way). We genuinely have a great team and any issues are relatively minor...
CQC Roadshow London 6th November
GP Practices and other primary medical services have been registered with the Care Quality Commission (CQC) since April 2013. Since then, practices up and down the country have undergone CQC inspections and undergone different experiences. Following on from the FPM CQC Roadshows...
Legislation Update: Management of Water Systems for Legionnaires
In a recent court case Basildon and Thurrock University Hospitals NHS Foundation Trust was ordered to pay a total of £350,000 in fines and costs for serious safety failings relating to two separate matters.The first concerns at least seven patients being infected with legionella...
Disciplinary Investigation Series – Part 3
The outcome of the investigation concludes when there is appropriate evidence in support of the allegations to warrant the case proceeding to disciplinary. The next step is to complete the investigation report. Once the investigation is concluded, you will need to write up your findings...
When a Post-it Note Just Won't Do!
Contrary to the popular enthusiasm abounding from the idea of posting nursing staff numbers up on the wall for all and sundry to see, I wonder if I am a lone voice in expressing reservations on this. Press commentary doesn't just limit this to the wards...
Six key qualifications for healthcare assistants (HCAs)
Healthcare assistants (HCAs) are often described as the foundations of general practice and work under the guidance of qualified health care professionals. The roles of HCAs in practices largely depend on the patient demand and the level of care required in that area...
The Million Pound Cheque
Following on from a recent blog re “The Urine Sample Pot” I have another story to share you will regarding the friendly GP – Dr Paul. I was in reception before morning surgery began opening the daily post. In walks Dr Paul. He took his post out of his tray and started his daily signing...
Legislation Update: RIDDOR
Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) changes take effect from 1st October 2013. From that date changes will be introduced to RIDDOR that will simplify the mandatory reporting of workplace injuries for businesses...
Disciplinary Investigation Series – Part 2
You've arranged a date, time and venue and written to the Louise and Paula inviting them to attend an disciplinary investigation interview. It has also been brought to your attention that Bernadette and Paul who also work in reception have witnessed these behaviours...
Introduction to Practice Management London Event
First Practice Management (FPM) is proud to announce that they will be delivering the ever popular Introduction to Practice Management course in London on the Tuesday 26th November 2013. FPM has become well known for this course for newly appointed practice managers...
Legislation Update: TUPE & National Minimum Wage
The implementation date for changes to the Transfer of Undertakings (Protection of Employment) Regulations 2006 (TUPE) has been put back from October 2013 to January 2014. This follows the government's consultation on its proposals from 17 January to 11 April 2013...
The Secret Diary of a Practice Manager Part 7
At the end of a very difficult two weeks I looked at the First Practice Management questions being raised that day and found 2 questions that have summed up my fortnight. More importantly it proves that no problem we managers experience is unique. Let me explain...
CQC Roadshow Birmingham 8th October
GP Practices and other primary medical services have been registered with the Care Quality Commission (CQC) since April 2013. Since then, practices up and down the country have undergone CQC inspections and undergone different experiences. Following on from the Roadshow...
What has been the impact on your role (if any) of the changeover from PCTs to CCGs?
It was April this year when the “big change” came about and PCTs ceased to exist as they were replaced by CCGs. For us who work in the health care sector (primary or secondary) we all knew about it, spoke about it, worked hard to prepare for it and most probably also speculated...
Legislation Update: Minimum Wage, Enforcement, Naming & Shaming
On 1st October the national minimum wage for workers aged 21 and over will go up from £6.19 to £6.31 per hour. The rate for 18-20 year olds will go up from £4.98 to £5.03 per hour, and for 16 and 17 year olds who are above school leaving age and are not apprentices it will go up...
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