The Secret Diary of a Practice Manager Part 5
June was full of activity and it highlighted the scope of work we practice managers have to undertake.It all started with the second part of Calculating Quality Reporting Service (CQRS) training on Monday. 50 people were booked into the online session but only 38 managed to sign in...
Digital Dictation or Voice Recognition?
Last week, a GP shared his experience on the blogosphere in a post titled “How I improved the accuracy of our digital dictation software”. Great title that keeps you wanting more, except for the fact that: a) You can’t improve the accuracy of a digital dictation...
Practice Manager Job Satisfaction Survey 2013
Following the recent rise in practice manager vacancies, First Practice Management is conducting a quick survey to test the general attitude of Practice Managers in their current roles throughout the UK.Thank you for completing this short survey on Practice Manager Job Satisfaction...
Beyond the Reception Desk, Urine Sample Pots
At the start of my career as a Doctors Receptionist I had some of the most memorable times. I loved working with the other receptionists and everyone else connected to the Surgery. Especially the patients – we had regulars good and bad but I love the rapport that I developed...
Legislation Update: HSE & Legionella
Health surveillance may be required if your workers are exposed to hazardous substances or practices, and is designed to identify exposure risks and enable employers to take mitigating or corrective action at an early stage. The need to undertake surveillance will be identified...
Run Ellie, Run!!! Martin House Children’s Hospice
Our resident HR Adviser, Elspeth Buck, is running the Jane Tomlinson Leeds 10K on the 14 July 2013. Elspeth and her friend are helping raise money for the Martin House Children’s Hospice. This all started, as so many plans do, after too many glasses of wine...
Keeping up staff morale when making cuts
Sometimes, Practice Managers have to undertake the difficult job of making cuts in staff hours and numbers for reasons such as shrinking profit. However, is there a way to go about this without falling foul of employment law or damaging staff morale?..
Management
Stuck in the middle with you. Getting to know your partners
You’ll have heard the mutterings in the staff room when some change is proposed or an unexpected situation arises.‘Dr W? – don’t bother asking him. He’s just a grumpy git. All he’ll do is moan. ’‘Oh, you can ask Dr X to do anything and she’ll always oblige...
To be or not to be a managing partner?
Having worked in my present surgery for 8 over years as Practice Manager I have just become a Managing Partner as of April 1st 2013. In this article I hope to put over how and why we reached this decision and the things to consider if you are asked to become a partner...
Legislation Update: Disclosure & Barring
From 17 June 2013, non-conviction information provided by police for a criminal record check will be based on the "workforce" the person is in, rather than the specific role or position. The Disclosure and Barring Service (DBS) application form must now show...
Christine Sweeney – CQC Inspection Interview
It has been a couple of months since GP Practices had to register with the Care Quality Commission (CQC) and inspections are already underway. Milehouse Medical Practice was inspected this April and First Practice Management has spoken with Christine Sweeney....
Management
Is anyone listening? Communication the neglected skill.
Many managers are feelings under increasing pressure at work – preparing for CQC, changes in QOF and new services are all adding to an already busy workload. But the pressure problem is often compounded by the need to keep repeating communication both internally and externally. A situation which creates a lot of frustration ...
The Secret Diary of a Practice Manager Part 4
Well here I am back at work after a 2 week holiday. Unlike other years I resisted the urge to access my emails whilst I was away until the very last day when there was a little rain. Over three hundred emails awaited me. Most got the simple delete and the others got me thinking...
Legislation Update: Criminal Record disclosure
The type of information obtained as part of a criminal record certificate has now changed. The changes follow the Home Office’s introduction of a new filtering system for disclosing information on criminal convictions and cautions which came into force at the end of May 2013...
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