The Secret Diary of a Practice Manager Part 8
It has been very interesting and timely reading of Elspeth Bucks on going articles on employment law and when things go wrong. She is certainly correct in expressing extreme caution in any dispute that may lead to an investigation and or disciplinary proceedings...
New Look and Feel for First Practice Management
In an effort to continue being the UK's premier resource for GP Practice Managers we have become part of the ERS Medical Group. Over the coming weeks the branding of First Practice Management will change to reflect the business becoming part of a much larger full service solution...
Competition Good / Competition Bad...
I see in the FPM news headlines (23rd October) (Merger of hospital trusts bad for competition) that the Competition Commission (CC) has intervened for the very first time in the NHS, and has blocked plans for two hospital trusts in Dorset to merge. The Commission said the merger would...
Legislation Update: Real Time Information (RTI)
The requirement to supply HMRC with “real time” payroll information came into force on 6th April this year, with small employers (those with less than 50 employees) being brought into the system on 5th October 2013 – itself a delayed implementation...
Disciplinary Investigation Series – Part 5
The ACAS code of practice states workers have a statutory right to be accompanied where they are required or invited by their employer to attend certain disciplinary hearings. The chosen companion may be a fellow worker, a trade union representative, or an official employed...
Breaking Patient Confidentiality - Idle Gossip From Beyond The Reception Desk
Working in a surgery or hospital you get to see and hear all sorts of situations that occur everyday. Patients come in all shapes and sizes and all have a different story to tell – but just how confident are you that their “story” is kept within the surgery/hospital walls...
Birmingham CQC Roadshow Video
On Tuesday 8th October First Practice Management held its second CQC Roadshow at the Thinktank Birmingham. The event saw Practice Managers, GPs and Practice staff come from all over the area to listen and share experiences of their practices recent CQC inspection...
Legislation Update: Zero Hours Contracts
Zero hours contracts (those with no set working pattern where a worker agrees to be available for casual work) are in common use in GP practices, typically used for reception cover or for the use of retired staff on a casual basis. The Business Secretary, Vince Cable, has highlighted...
Care Quality Commission
Birmingham CQC Roadshow Round Up!
The Birmingham CQC Roadshow took place at the Thinktank last week. As previous events have been, this FPM CQC Roadshow proved to be an invaluable event for practice managers and the opportunity to learn what actually happens in a CQC inspection...
The Ten Commandments of Digital Dictation
Digital Dictation, a.k.a DDS: a buzz word that has people talking, but who’s here to shed light on the market players and technologies at stake? After speaking with several practices who have taken the big leap, all agreed they could have done with a tablet or two to guide them...
Legislation Update: Health & Safety Executive (HSE)
On 1 October 2013 changes were introduced to the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) that will simplify the mandatory reporting of workplace injuries for businesses, while ensuring that the data collected gives an accurate...
Disciplinary Investigation Series – Part 4
Now the investigation report is complete and in the conclusion there is enough evidence to go to disciplinary. The next step is to write to Louise informing her it has been decided there is a disciplinary case to answer. At this time you also need to consider if the witnesses...
Importance of Locum Insurance
We all appreciate the value of our employees and understand that staff absence can often have a huge impact on your practice, both financially and by putting extra strain on other members of staff. As a practice, you have an obligation to provide care for your patients...
A Quantum Leap: The abrupt change from one state to another
I’ve been a bit quiet over the summer as I have better things to do than get steamed up every time Jeremy takes a deep breath. We all know contract changes are coming, with extra GP work geared to cutting Out of Hours pressures (costs?), but why is it that the money just trickles in afterwards...
Care.Data – The Implications for General Practice
The Health and Social Care Information Centre (HSCIS) is the new central body providing information to commissioners and providers of care. The care.data service is a new development which aims to achieve six main objectives: Support patients choice...
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