Management

Handling Moaners and Whingers

By Jeremy Thorn / 29 May, 2012

Most people hate having to deal with patients who are never satisfied whatever you do for them - the perpetual moaners and whingers. Any organisation may have some staff members who are moaners too, but a good manager should be able to handle them through the appropriate management processes. However, dealing with the public, especially when...

Management

The Private Fees Debate

By Steve Morris / 23 May, 2012

One of the common operational queries received from practices here in the FPM team relates to the sometimes archaic and often dysfunctional rules (or lack of them) over the charging of private fees. A news headline today highlights the call by LMCs at their conference for a vast expansion of chargeable private GP services but this in itself caused controversy...

HR / Employment Law

Time off for IVF. Guidance for dealing with employees undertaking IVF treatment.

By Susanna King / 16 May, 2012

Q: I have a member of staff who has approached me to inform me that she will be undertaking IVF treatment and will need time off during her normal working hours to attend appointments. Please can you provide guidance to me in regards to how the time off should be taken as I am unsure if this should be treated as paid or unpaid time off...

HR / Employment Law

The Queen's Diamond Jubilee Bank Holiday

By Susanna King / 09 May, 2012

On Tuesday 05 June 2012 there will be a recognised additional bank holiday to mark the Queen’s Diamond Jubilee, which follows the Spring bank holiday on 04 June (delayed from the last Monday in May). This additional days leave may cause some confusion to employees and employers in respect to eligibility, and therefore below should provide some guidance...

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