General
7 important facts we learned from last year's staff salary survey
First Practice Management (FPM) Group’s annual staff salary survey is now under way, and in previous years hundreds of managers in primary healthcare have helped us to give you information on the average salaries for general practice staff up and down the country.
3 step guide to reducing sickness in the practice
Short term sickness can have a big impact on the practice and the remaining staff. High absence can put strain on the team and cause delays, low morale, and the inability to meet service demands, so we have put together some quick steps to reducing short term sickness.
Ramadan: Being considerate of religious needs in the practice
Ramadan - one of the most important times in the Islamic calendar ending with the celebration of Eid - starts around 18th June for a month, although there are slight variations within Muslim groups and the date changes each week.
Is it time to recruit? A guide to employing new members of staff
Whether a member of staff just handed in their notice, or you need some new skills and manpower to help your practice, it’s best to start thinking about recruitment sooner rather than later in order to find the best fit.
The End of the Afghanistan Conflict: Armed Forces Reservists in General Practice
On Friday 13th March 2015 the Royal Family and many Prime Ministers past, present and (potentially) future - joined Armed Forces veterans to commemorate the 13 year long Afghanistan conflict. Almost 15,000 UK personnel served in Afghanistan.
Stress in the workplace: Why should I care?
Stress is increasingly a feature of the workplace and managing it is a difficult task for any business leaders since this non-tangible condition or state of mind is very subjective to the individual. Stress is one of the most common reasons for absence or illness in the workplace...
HR / Employment Law
Christmas parties: Avoiding the HR hangover
‘Tis the season to be jolly! The last of the Christmas parties are right around the corner, so it’s time to make sure you lay down the law... the employment law, that is.
Management
It’s time to manage your time
Happy holidays! Where did 2014 go? In the past year it has been a privilege to work with Practice Managers up and down the country, all of whom say to me “If only we had more time”.
Retaining valuable employees
In any business, there will always be a natural turnover of staff, which is something to be expected. As any good manager knows, once you have a team of people who can collectively and individually deliver the objectives of the practice and work in a harmonious way...
New Thornfields Training Course – Understanding Data in Primary Care
Thornfields are proud to announce a suite of new courses that focus on aiding the development of your practice team in terms of understanding the importance of data quality, summarising, clinical coding and exception reporting. Through a series of articles we’re going to...
How can GP Practices utilise Twitter?
Social Media is an easy and cost effective way of sharing information about what’s happening at the practice and sharing relative content with your patients. Over the last year I have seen a definite rise in GP Practices taking on Twitter and Facebook accounts to communicate with patients...
What I would tell my younger self?
Our local newspaper runs a regular column where it asks minor celebrities what they would now, with hindsight, tell their younger selves about the meaning of life and other big questions. It started me thinking about what I have learned during my recent three year stint as a Practice Manager...
Update on our change to EMIS WEB
We are now well into our familiarisation period leading up to May 8th 2014 the big switch over from EMIS PCS to EMIS WEB. I will admit, that I was not looking forward to the change, bearing in mind the severe problems that we had 9 years ago changing to EMIS PCS from another system...
The Secret Diary of a Practice Manager Part 10
Following on from Elspeth Bucks article on the Christmas Party I wonder why we all do it, year after year. Obviously the partners want to thank their staff, and the staff then feel duty bound to go. Does this scenario sound familiar to anyone? This is one of my jobs that I loathe...
Do they know it’s Christmas time at all?
Although Christmas is supposed to be the season of good will to all, joy and merriment... this time of the year can also cause a big headache when it comes to getting it right.From the age old question of who gets Christmas off? The health and safety issues of Christmas decorations...
When a Post-it Note Just Won't Do!
Contrary to the popular enthusiasm abounding from the idea of posting nursing staff numbers up on the wall for all and sundry to see, I wonder if I am a lone voice in expressing reservations on this. Press commentary doesn't just limit this to the wards...
Six key qualifications for healthcare assistants (HCAs)
Healthcare assistants (HCAs) are often described as the foundations of general practice and work under the guidance of qualified health care professionals. The roles of HCAs in practices largely depend on the patient demand and the level of care required in that area...
The Secret Diary of a Practice Manager Part 4
Well here I am back at work after a 2 week holiday. Unlike other years I resisted the urge to access my emails whilst I was away until the very last day when there was a little rain. Over three hundred emails awaited me. Most got the simple delete and the others got me thinking...
Time off for IVF. Guidance for dealing with employees undertaking IVF treatment.
Q: I have a member of staff who has approached me to inform me that she will be undertaking IVF treatment and will need time off during her normal working hours to attend appointments. Please can you provide guidance to me in regards to how the time off should be taken as I am unsure if this should be treated as paid or unpaid time off...
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