Featured: FPM Staff Salary Survey 2019 – Practice managers ‘can’t afford to pay staff fairly’
The results for First Practice Management's staff salary survey are here, revealing that 56% of GP practice managers feel that their budget doesn’t allow them to pay their staff fairly.
Policy Update
Policy Updates - Week Commencing 13th May 2019
This week’s update is to the FPM members’ Tookit Area, where you can find a new Mental Health in the Workplace document including a sample Mental Health Plan.
General
How to complete the mandatory Primary Care Network (PCN) Agreement
The national template Primary Care Network Agreement has been published by NHS England. As readers should be aware, the Network Agreement must be finalised and signed by 30 June 2019.
Finance
FPM Staff Salary Survey 2019 – Practice managers ‘can’t afford to pay staff fairly’
The results for First Practice Management's staff salary survey are here, revealing that 56% of GP practice managers feel that their budget doesn’t allow them to pay their staff fairly.
Latest News
The NHS App: New advice issued for Practice Managers
The NHS App has been designed to provide a simple, secure way for patients to access NHS services using their smartphone or tablet. NHS Digital has provided new information for GP practice managers about what they need to do to prepare for the rollout.
Policy Update
Policy Updates - Week Commencing 6th May 2019
This week’s update is to the FPM members’ Tookit Area, where you can find an easy-to-use QOF Aspiration & Achievement Monitoring Toolkit for 2019/20.
Latest News
Digitisation & Primary Care Networks (PCN): News Update for PMs
One of FPM’s associates has prepared a round-up of the things PMs need to know right now, including updates on primary care networks and digitisation of patients’ notes, sharing their thoughts on how the stories are affecting general practice.
General
GDPR and accessing medical records - A practice manager's guide
FPM looks into some of the big questions surrounding Subject Access Requests and the Data Protection Act 2018. What are the differences between requests from insurers and solicitors, and is its ever possible to charge for SARs?
Care Quality Commission
Secret Diary of a CQC Inspector: CQC Phone Inspections
The past few months have seen some quite significant changes to how the CQC inspects GP practices. The main difference is that now practices will get an `inspection` over the phone, which is a departure from the online questionnaire we all expected.
General
Practice management and the power of positive thinking
Practice management can be challenging to say the least, but there are ways of making our lives easier. It’s imperative that we keep ourselves upskilled and, just as importantly, stay motivated so that we can invigorate, inspire and lead our teams.
Policy Update
FPM Policy Updates - April 2019 Round-Up
Here’s a definitive round-up of reviewed policies in the FPM Policies and Procedures Library for April 2019.
Primary Care Training
What is Correspondence Management and How Can it Benefit Your Practice?
We’ve spoken a lot about Correspondence Management recently in relation to the NHS GP Forward View, so we thought we’d delve a little deeper into what it is and how it can benefit your practice.
Finance
Where to start when you conduct a pay review
At the start of a new financial year many practices are reviewing their pay structures and asking some familiar questions. Can salaries be increased to retain key staff? Will the budget stretch to giving all employees the same pay rise - or will tough decisions need to be made?
Policy Update
Policy Updates - Week Commencing 22nd April 2019
Documents including our Communication Standards Policy and Investigations and Reports (Dealing With) Protocol have been updated for FPM members to download and use today.
General
How Being Social Media Savvy Can Benefit Your Practice
Social media is a great platform for GP practices to stay in contact with patients, invite feedback and connect with the local community. Here are FPM's top tips for getting involved and making the most of your social media presence.
Management
9 Key Quotes from the 2019 Staff Salary Survey
The results from FPM’s 2019 Staff Salary Survey are in! Primary care managers from across the UK shared details of how they pay their team, and shared some striking insights into the challenges it presents.
Management
GDPR & General Practice: Ex-Practice Manager misused personal data
Two recent reports from the Information Commissioner’s Office (ICO) demonstrate the need for GP practice managers to stay compliant with GDPR and the Data Protection Act 2018.
HR / Employment Law
HR Case File: My New Starter Won’t Be Turning Up…
What happens when a new starter delivers the bad news that they’ve suffered an injury and can’t attend a course that’s essential to their new role? Can you just start the recruitment process over? No one said dealing with HR issues would be easy…
Policy Update
Policy Updates - Week Commencing 15th April 2019
Documents including our Communication Standards Policy and Investigations and Reports (Dealing With) Protocol have been updated for FPM members to download and use today.
Management
5 quick tips to improve your organisational skills
Sometimes you can feel like you’re losing control at work; you almost forget about a meeting, a deadline or even where you left your coffee mug! We've gathered some tricks you can put in place to get back on track and regain your peace of mind.
Management
Tackling the issue of aggressive and abusive patients
How do we deal with the barrage of aggression and anger from our patients? I ask you that question based on an altercation that one of the receptionists at my practice was party to a couple of weeks ago.
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