Care Quality Commission
Secret Diary of a PM – How to prepare for a CQC Phone Inspection
In a previous blog I mentioned that my GP practice was scheduled to have its first CQC telephone interview – part of the new annual regulatory reviews for primary care providers. So how did we find it?
Policy Update
Policy Updates - Week Commencing 15th July 2019
This week we’ve added a brand new Welsh Language Policy to the document library, which was created following a request from an FPM member. Don’t forget that you can get in touch with us if you need a new policy creating!
Management
What makes a great team in General Practice?
Every practice manager knows that behind an effective GP practice is a brilliant team. So what can we do to ensure our staff are working together productively to drive the practice forward?
General
Dog days are coming: FPM Wellbeing
Dog Days are coming for primary care, and I don’t mean we’re finally going to be seeing the sun… Do you know what the one thing that all of our Practice Manager followers have in common on Twitter? A love of dogs!
General
How a Swiss roll could break down barriers in your practice today
We all know the healing properties of a slice of Victoria sponge or a cupcake (we’ll take the one with salted caramel frosting please). Far from just giving us a chance to indulge our sweet tooth though, sharing a tasty treat can really bring people together.
Policy Update
Policy Updates - Week Commencing 8th July 2019
Take a look at the latest Policy Library documents reviewed by the FPM team. The documents are easy to pick up and use, meaning you can tailor them to the unique needs of your practice with minimum fuss.
Management
Ask a Practice Manager: What advice would you give your younger self?
With age and experience comes great wisdom. Bearing that in mind, we posed the following question to GP Practice Managers - if you could go back in time, what advice would you share with your younger selves?
Management
Practice Manager Job Satisfaction Survey 2019
Our annual Practice Manager Job Satisfaction Survey is back! First Practice Management is conducting a quick survey to test the general attitude of practice managers in their current roles throughout the UK.
General
FPM Wellbeing: Helping you unlock the secret to happiness
Well-being links into a lot of hot topics in the NHS Long Term Plan, including social prescribing and improving public health. But what is the secret to unlocking this feeling and how can we use that knowledge to improve the lives of patients, as well as our own sense of well-being?
Policy Update
Policy Updates - Week Commencing 1st July 2019
This week we’ve added a brand new Transgender Equality Policy to the Policy Library, which was created following a request from an FPM member. Don’t forget that you can get in touch with us if you need a new policy creating!
Management
Stop being measured by others - measure yourself
Data often experiences a mixed reception in Primary Care, either seen as the silver-bullet antidote to all problems, or ill-famed as that which dehumanises healthcare.
Management
6 important skills every Practice Manager should have
What makes a great leader in primary care? There are many perspectives on this issue, but there are some key skills we think everyone can agree on.
General
How to deal with burnout: Signs and prevention
As managers and employers, it is important to provide support and guidance to staff when they need it. The nature of working in general practice can be very demanding and as a result, healthcare professionals can find themselves trapped in stressful situations.
Policy Update
Policy Updates - Week Commencing 24th June 2019
This week we have made updates to the Chaperone Policy, Cold Chain Policy and Financial Procedures documents, all available to download now for FPM members.
Management
What Makes a Great Practice Manager?
It’s the ultimate question! We’re all striving to go above and beyond the realms of science by giving 110%, alongside every other workplace cliché you care to mention - but sometimes it’s easy to lose sight of the bigger picture.
General
What we learned from the 2018 Practice Manager Job Satisfaction Survey
Next week we will be launching our annual FPM Job Satisfaction Survey, which explores themes including well-being, looking forward to the future and managing people.
Policy Update
Policy Updates - Week Commencing 17th June 2019
A series of brand new HR documents headline this week’s policy updates, including an Absence Management Log to help monitor and manage short-term sickness, and Notes Pages which can be used to log details in investigations, disciplinaries and grievances.
Management
Getting to grips with medical terminology: A guide for Practice Managers
It’s important for operational managers to have a solid understanding of the many different aspects of their workplace. With that in mind, here’s a brief guide to medical terminology that will be of help to many practice managers.
Latest News
Secret diary of a practice manager – Building a Primary Care Network
As a practice manager with over 15 years of experience, here’s my personal view of the creation of Primary Care Networks and my feelings around how preparations for my own PCN are going.
Management
What is the key to strong leadership in primary care?
Leadership in practice management is absolutely key for the running of a successful primary care business, and Practice Managers all over England could be set to benefit from new investment.
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