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What makes a practice ‘Outstanding’ in a CQC inspection? - Infographic

By Simon Harker / 15 October, 2019

Just the idea of a CQC inspection can be enough to send a shiver down the spine of even the most cool and collected of Practice Managers - but it's also an opportunity to show just how good a job you and your staff are doing.

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Secret Diary of a PM – How to prepare for a CQC Phone Inspection

By Anonymous Blogger / 17 July, 2019

In a previous blog I mentioned that my GP practice was scheduled to have its first CQC telephone interview – part of the new annual regulatory reviews for primary care providers. So how did we find it?

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What makes a great team in General Practice?

By Bethany McCormack / 16 July, 2019

Every practice manager knows that behind an effective GP practice is a brilliant team. So what can we do to ensure our staff are working together productively to drive the practice forward?

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Secret Diary of a PM – CQC’s New Phone Inspections

By Anonymous Blogger / 22 May, 2019

I am sure that I’m not the only one who sometimes dreads a call or a letter from the CQC to say they are paying us a visit or, with the recent changes, planning a telephone inspection.

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GDPR and accessing medical records - A practice manager's guide

By Survindar Chahal / 07 May, 2019

FPM looks into some of the big questions surrounding Subject Access Requests and the Data Protection Act 2018. What are the differences between requests from insurers and solicitors, and is its ever possible to charge for SARs?

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Secret Diary of a CQC Inspector: CQC Phone Inspections

By Anonymous Blogger / 01 May, 2019

The past few months have seen some quite significant changes to how the CQC inspects GP practices. The main difference is that now practices will get an `inspection` over the phone, which is a departure from the online questionnaire we all expected.

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9 Key Quotes from the 2019 Staff Salary Survey

By Simon Harker / 17 April, 2019

The results from FPM’s 2019 Staff Salary Survey are in! Primary care managers from across the UK shared details of how they pay their team, and shared some striking insights into the challenges it presents.

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CQC to introduce new annual reviews for ‘majority’ of GP practices

By Simon Harker / 11 March, 2019

GP practices rated either Good or Outstanding by the Care Quality Commission will be subject to new ‘annual regulatory reviews’ and focused inspections from 1 April. How will your practice be affected?

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New ‘Long-Term’ NHS Plan includes new CQC assessments

By Simon Harker / 09 January, 2019

The new long-term NHS plan introduces a series of measures that affect primary care, including a program that will see the CQC assess practices on how ‘carer-friendly’ their service is.

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Secret Diary of a PM – What will 2019 bring for Primary Care?

By Anonymous Blogger / 09 January, 2019

Every January I have written a review of the previous year in general practice and discussed my hopes for the coming year. Reflecting on what I normally write, I want to be a little more optimistic about 2019.

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CQC report offers general practice a signpost to success

By Simon Harker / 19 June, 2018

A new report by the Care Quality Commission (CQC) shows how 10 GP practices managed to improve their ratings from ‘Inadequate’ and ‘Requires Improvement’ to ‘Good’ - and even achieve ‘Outstanding’.

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Can You Challenge the CQC?

By First Practice Management / 30 January, 2018

Despite increasing pressure being placed on frontline care teams, the Care Quality Commission (CQC) has revealed that GP practices are providing a consistently good quality of care, with 93% rated good or outstanding.

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Secret Diary of a CQC Advisor - The Evolving Inspection Process

By Anonymous Blogger / 24 January, 2018

The way that CQC inspect practices is changing, with Inspectors and Specialist Advisors attending training sessions across the country to learn the outline of the new process and how they can contribute to the way the process will be handled.

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Practice Manager Salary Survey 2017

By First Practice Management / 17 October, 2017

The gender wage gap has remained firmly in the headlines in 2017 and it’s something we will be exploring again in this year’s Practice Manager Salary Survey. We discovered that men earned upwards of 10% more than women working in practice management roles last year – will there have been a significant change since then? Help us find out for the chance to win an iPad Mini 4!

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90% of Practices Rated Good or Outstanding by CQC

By First Practice Management / 21 September, 2017

The Care Quality Commission have concluded their first inspection programme of general practices. The CQC rated the performance of 7,365 GP surgeries between 2014 and May this year and found that 4% were rated outstanding, 86% were good, 8% required improvement and 2% were inadequate overall.

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FPMS Pro – Learn More About FPM’s Fantastic New Features

By First Practice Management / 20 September, 2017

FPM members will soon be able to access a selection of new time-saving tools and features, all designed to help make life as a practice manager that little bit easier. With these new benefits becoming available from 25th September, we thought we would explain the practical benefits they can offer your practice in more detail.

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Proposals for New-Look CQC Inspections Criticised by GPs

By Simon Harker / 07 September, 2017

The proposed changes to the CQC inspection process that may come into force for GP surgeries this November have met with criticism from the RCGP.

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Manchester Practice Management Conference – The Story of the Day

By Bethany McCormack / 26 July, 2017

The Practice Management Conference made its latest stop in the exclusive surroundings of Bridgewater Hall on a bright and sunny day in Manchester, and proved to be another great success.

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Proposed Changes to CQC Inspections in 2017: What You Need to Know (Video)

By Survindar Chahal / 18 July, 2017

Consultations have already started on how the CQC will change its inspection process from November 2017, so we've put together a handy video summarising what we know so far. Will the proposals change things for the better?

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November’s New-Look CQC Inspections: The Key Proposals

By Survindar Chahal / 12 July, 2017

A consultation has begun on what changes the CQC will make to its inspection process from November 2017. There are already a number of proposed changes that will impact on the current preparations that GP practices make for their inspections, and the proposals aim to move away from the perception that they are a ‘box-ticking exercise’.

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Practice Finance / Performance Manager - Sandwell, West Birmingham

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Practice Finance / Performance Manager - Sandwell, West Birmingham

Closing Date: 29 February 2020

Salary: Up to 45k pa (pro rata- depending of experience)

Operations Manager - Cambridge

Closing Date: 2 January 2020

Salary: In the range of £30,000 p/a depending upon experience

Head of General Practice - Sheffield

Closing Date: 15 December 2019

Salary: £53,000 - £60,000 p.a.

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