Correspondence Management has been a hot topic recently in relation to the GP Forward View and the introduction of our new Thornfields courses. Here, PM Kay Ellermeyer talks about how it actually works and the big difference it has made in her practice.
Practice business manager and Thornfields trainer Kay Ellermeyer picks up the story of her CQC inspection, revealing how the day went, sharing what she found out from the experience and reflecting on her key learning points.
Practice business manager and Thornfields trainer Kay Ellermeyer relates the story of her CQC inspection - from making sure everyone and everything was prepared for the day itself, all the way to their reflections on how the experience went as a whole. In the first part, she discusses how she prepared for the inspection.