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Does your leadership style utilise this key management skill?

By Charan Sarai / 17 February, 2020

Charan Sarai, Training Delivery Manager for Thornfields, is back to discuss the importance of kindness in both our personal and professional lives. This article discusses why caring is such an essential skill for GP practice managers.

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A guide to navigating tough situations for PMs

By Charan Sarai / 21 October, 2019

A positive mindset does not mean trying to stay positive every second of every day, or that optimism is warranted in every situation.

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How do you motivate and inspire your GP practice staff?

By Charan Sarai / 14 October, 2019

Thornfields' Charan Sarai talks us through the power of kindness, its significance when leading your team and the effect this has on your GP practice.

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Let your mind ROAM: A positive mindset for leaders

By Charan Sarai / 01 October, 2019

I hear from GP practice managers all over the country about their experiences of stepping out in faith to embrace positivity and tackle the challenges that confront them.

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Why curiosity will be key for practice managers in 2019

By Charan Sarai / 15 January, 2019

I believe that 2019 is the year to be curious. Working within the shifting landscape of primary care, engaging our curiosity is the best way to make informed decisions that will help us solve those recurring problems in our practices.

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Get lifted: The confidence balloon

By Charan Sarai / 11 December, 2018

When you have a primary care team to lead, goals to achieve and tasks to complete, it’s important that you have the confidence and motivation to take things forward. But how do we achieve that feeling?


NHS 70 – A big thank-you to GP practice managers

By Charan Sarai / 05 July, 2018

Charan Sarai works closely with GP practice staff all over the UK in her work with primary care trainers Thornfields. In this piece, Charan marks the 70th anniversary of the NHS by saying thank-you to practice managers, the unsung heroes of the health service.

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Your Top 7 Motivational Drivers (Vlog)

By Charan Sarai / 04 June, 2018

Sometimes we all need an extra push to get us feeling motivated! This quick vlog from Charan explains the top seven motivational drivers and helps you accomplish your aims.

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What is Active Signposting and How Can it Benefit Your Practice?

By Charan Sarai / 17 April, 2018

Active Signposting has been a main focus here at First Practice Management Group recently, with the emphasis on the GP Forward View and the introduction of the Thornfields courses. We decided we’d take some time to create a video to help you learn more about the benefits of introducing it to your practice.


What Are the Key Strengths of a Leader in General Practice? Part Two

By Charan Sarai / 09 August, 2017

The second part of our look at what make a great leader in primary care focuses on different leadership styles, key strengths to focus on and how this topic ties in to proposed changes to CQC inspections for general practice.

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What Makes a Great Leader in Primary Care? Part One

By Charan Sarai / 02 August, 2017

We recently asked what makes a great practice manager, and are now moving on to take a look at what makes a great leader in primary care. Despite what you might think, they are not the same thing!

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ILM-Accredited Leadership Courses: There Is No Limit to Our Sky

By Charan Sarai / 04 April, 2017

Charan Sarai, Training Business Manager for Thornfields, acknowledges the importance of the skills, knowledge and personal abilities that are needed to manage and succeed in a managerial role in general practice in 2017.

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Getting to Know Thornfields’ Charan Sarai

By Charan Sarai / 06 February, 2017

We’re lucky enough to work with a very skilled and talented team at First Practice Management Group, many of whom have years of primary care and general practice experience. With this in mind, we’ve decided to start a new interview series where you can find out a little more about the stars of FPM. The first interviewee is Charan Sarai, Training Delivery Manager for Thornfields.

Primary Care Training

ILM-Accredited Courses Build Lasting Leadership Skills – Could Your Practice Benefit?

By Charan Sarai / 22 November, 2016

Charan Sarai, Training Business Manager for Thornfields, the recently crowned Education Provider of the Year at the GP Awards, discusses the success of the primary care training specialists’ ILM-accredited courses, which focus on the real challenges that managers and leaders face on a daily basis and help build leadership, management and coaching skills.

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Growing Talent at Your General Practice

By Charan Sarai / 30 August, 2016

August was our month to look at contingency in the First Practice Management office, so we took this opportunity to delve into growing talent at your practice.

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Just Listen! Navigating Noise and Celebrating Silence – Part Two

By Charan Sarai / 15 August, 2016

In the first part of this series, we explored the differences between talking, listening and communicating. In this second post, we look at how to retain engagement during conversations, explore different ways of listening and celebrate the benefits of knowing when to simply stay silent.

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Just Listen! Communicating and Handling Complaints – Part One

By Charan Sarai / 09 August, 2016

In order to provide an exceptional service to patients, we must be able to listen. However, effective listening is not something that most people are naturally good at - many of us can fall into the trap of thinking that opening out mouths and talking is the sum total of communication.

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How to effectively manage enhanced services (Vlog)

By Charan Sarai / 25 May, 2016

There’s been much discussion recently about managing enhanced services in the First Practice Management (FPM) Group office, so we thought we would focus on this issue for our May vlog. Charan, one of our Practice Management Advisors, took on the task of putting together some helpful tips on managing enhanced services and also answered some questions that we regularly get asked.


How to carry out an effective 360 appraisal

By Charan Sarai / 10 May, 2016

Last week we looked at deciding whether a 360 degree review was right for you and your practice. If you’ve decided it is, we have some guidance for you to help you implement the more detailed feedback process. For more on the ins and outs of the appraisal style, check out our previous article if you haven’t already...

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Should your practice consider 360 appraisals?

By Charan Sarai / 04 May, 2016

Does my bum look big in this? I’m touching on a subject that requires complete honesty. What would be your answer? It can be a challenging task to say the least. Would you go into detail and say that some parts of the body look good, but other parts are not fitting so well?


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Practice Manager - London

Closing Date: 24 August 2020

Salary: Dependant on skills and experience

Business Manager - Nottingham

Closing Date: 18 August 2020

Salary: £50,000-£65,000 p/a depending on experience

Practice Manager - Oxford

Closing Date: 21 August 2020

Salary: dependent on skills and experience

Practice Manager - Shrewsbury, Shropshire

Closing Date: 21 August 2020

Salary: £40,000 – £55,000 a year

Practice Manager - London

Closing Date: 24 August 2020

Salary: Dependant on skills and experience

Business Manager - Nottingham

Closing Date: 18 August 2020

Salary: £50,000-£65,000 p/a depending on experience

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