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After Covid-19 : How it will change the way we work in Primary Care

By Anonymous Blogger / 29 April, 2020

I am writing this at the end of week 5 of the lockdown and have a lot to reflect on…

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Secret Diary Of A PM : Running a Practice In The Pandemic

By Anonymous Blogger / 07 April, 2020

Since the beginning of the year we have all been watching the spread of Coronavirus across the world. As the government measures were put in place, we too had to rapidly change the way we work and how we treat our patients

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Secret Diary of a PM – The New GP Contract

By Anonymous Blogger / 18 March, 2020

A few weeks ago, the BMA revealed they had reached an agreement with the government and the NHS for the new GP contract from April 2020.

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Secret Diary of a PM – Coronavirus and Primary Care

By Anonymous Blogger / 11 March, 2020

As I write this, Coronavirus seems to be taking hold across the world and has unfortunately taken its first casualties in the UK. As we stand at the frontline of healthcare, it’s up to us to have plans in place and be able to react to the ever-changing circumstances.

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How I beat a bully to become a better Practice Manager

By Anonymous Blogger / 04 March, 2020

A practice manager shares their story of what led them to fall in love with general practice – and how the experience of overcoming the bullying behaviour of a colleague helped them become a better manager.

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Secret Diary of a PM: What I Learned From Joining My PCN Board

By Anonymous Blogger / 29 January, 2020

We’ve all been there before with the latest big NHS initiative - it sounds good, but will it go the distance? Will it actually save me time as a busy Practice Manager?

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Secret Diary of a PM - Looking Forward to 2020

By Anonymous Blogger / 13 January, 2020

At the start of a New Year and a new decade, an anonymous PM reflects on the changes we have seen in primary care and the wider NHS in the 2010s and asks what the future has in store for our National Health Service.

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Secret Diary of a Practice Manager – Election 2019

By Anonymous Blogger / 09 December, 2019

The election is right around the corner and unsurprisingly the NHS is figuring prominently. Each party has its own answers to the problems within the health service, and numerous proposals have been made hoping to get our vote.

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Secret Diary of a PM – My PCN Update

By Anonymous Blogger / 27 November, 2019

Several months after the official formation of Primary Care Networks, it seems a good time to review how things are going.

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Secret Diary of a PM – The Language of Primary Care

By Anonymous Blogger / 11 November, 2019

How many times do we wish for some light relief from our hectic workload? I came across some ‘new medical terminology’ recently and thought I would share it with my fellow PMs – I hope you enjoy it!

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Secret Diary of a PM - Full online access to medical records

By Anonymous Blogger / 31 July, 2019

I am all for change if it enhances the patient experience, but often I find that primary care providers are left to work out the fine details of new initiatives. I am thinking in particular about the drive to provide online access to medical records.

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A patient’s perspective on social prescribing: FPM Wellbeing

By Anonymous Blogger / 23 July, 2019

I had an appointment with my local GP in January this year and, at the time, I was somewhat annoyed that instead of prescribing me painkillers to relieve my joint pain, he signposted me to an Arthritis UK self-help leaflet...

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Secret Diary of a PM – How to prepare for a CQC Phone Inspection

By Anonymous Blogger / 17 July, 2019

In a previous blog I mentioned that my GP practice was scheduled to have its first CQC telephone interview – part of the new annual regulatory reviews for primary care providers. So how did we find it?

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Secret diary of a practice manager – Building a Primary Care Network

By Anonymous Blogger / 17 June, 2019

As a practice manager with over 15 years of experience, here’s my personal view of the creation of Primary Care Networks and my feelings around how preparations for my own PCN are going.

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Heads in the cloud: Is the NHS up for sale?

By Anonymous Blogger / 07 June, 2019

In the week Donald Trump arrived in the UK saying that any trade deals between us and America after Brexit must have the NHS on the table, I also learned that 40 million patient records are to be transferred to ‘the cloud’.

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Secret Diary of a PM – CQC’s New Phone Inspections

By Anonymous Blogger / 22 May, 2019

I am sure that I’m not the only one who sometimes dreads a call or a letter from the CQC to say they are paying us a visit or, with the recent changes, planning a telephone inspection.

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Digitisation & Primary Care Networks (PCN): News Update for PMs

By Anonymous Blogger / 07 May, 2019

One of FPM’s associates has prepared a round-up of the things PMs need to know right now, including updates on primary care networks and digitisation of patients’ notes, sharing their thoughts on how the stories are affecting general practice.

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Secret Diary of a CQC Inspector: CQC Phone Inspections

By Anonymous Blogger / 01 May, 2019

The past few months have seen some quite significant changes to how the CQC inspects GP practices. The main difference is that now practices will get an `inspection` over the phone, which is a departure from the online questionnaire we all expected.

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Tackling the issue of aggressive and abusive patients

By Anonymous Blogger / 10 April, 2019

How do we deal with the barrage of aggression and anger from our patients? I ask you that question based on an altercation that one of the receptionists at my practice was party to a couple of weeks ago.

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Secret Diary of a Practice Manager: The NHS Long-Term Plan

By Anonymous Blogger / 13 March, 2019

"I do believe we can get a better NHS for our times if we want to." Our anonymous blogger returns to share their thoughts on the ambitious Long-Term Plan, weighing up both its good and bad points.

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Salary: In line with Whitley scale 7

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