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Secret Diary of a Practice Manager – Election 2019

By Anonymous Blogger / 09 December, 2019

The election is right around the corner and unsurprisingly the NHS is figuring prominently. Each party has its own answers to the problems within the health service, and numerous proposals have been made hoping to get our vote.

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Secret Diary of a PM – My PCN Update

By Anonymous Blogger / 27 November, 2019

Several months after the official formation of Primary Care Networks, it seems a good time to review how things are going.

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Secret Diary of a PM – The Language of Primary Care

By Anonymous Blogger / 11 November, 2019

How many times do we wish for some light relief from our hectic workload? I came across some ‘new medical terminology’ recently and thought I would share it with my fellow PMs – I hope you enjoy it!

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Secret Diary of a PM - Full online access to medical records

By Anonymous Blogger / 31 July, 2019

I am all for change if it enhances the patient experience, but often I find that primary care providers are left to work out the fine details of new initiatives. I am thinking in particular about the drive to provide online access to medical records.

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A patient’s perspective on social prescribing: FPM Wellbeing

By Anonymous Blogger / 23 July, 2019

I had an appointment with my local GP in January this year and, at the time, I was somewhat annoyed that instead of prescribing me painkillers to relieve my joint pain, he signposted me to an Arthritis UK self-help leaflet...

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Secret Diary of a PM – How to prepare for a CQC Phone Inspection

By Anonymous Blogger / 17 July, 2019

In a previous blog I mentioned that my GP practice was scheduled to have its first CQC telephone interview – part of the new annual regulatory reviews for primary care providers. So how did we find it?

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Secret diary of a practice manager – Building a Primary Care Network

By Anonymous Blogger / 17 June, 2019

As a practice manager with over 15 years of experience, here’s my personal view of the creation of Primary Care Networks and my feelings around how preparations for my own PCN are going.

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Heads in the cloud: Is the NHS up for sale?

By Anonymous Blogger / 07 June, 2019

In the week Donald Trump arrived in the UK saying that any trade deals between us and America after Brexit must have the NHS on the table, I also learned that 40 million patient records are to be transferred to ‘the cloud’.

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How I beat a bully to become a better Practice Manager

By Anonymous Blogger / 29 May, 2019

A practice manager shares their story of what led them to fall in love with general practice – and how the experience of overcoming the bullying behaviour of a colleague helped them become a better manager.

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Secret Diary of a PM – CQC’s New Phone Inspections

By Anonymous Blogger / 22 May, 2019

I am sure that I’m not the only one who sometimes dreads a call or a letter from the CQC to say they are paying us a visit or, with the recent changes, planning a telephone inspection.

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Digitisation & Primary Care Networks (PCN): News Update for PMs

By Anonymous Blogger / 07 May, 2019

One of FPM’s associates has prepared a round-up of the things PMs need to know right now, including updates on primary care networks and digitisation of patients’ notes, sharing their thoughts on how the stories are affecting general practice.

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Secret Diary of a CQC Inspector: CQC Phone Inspections

By Anonymous Blogger / 01 May, 2019

The past few months have seen some quite significant changes to how the CQC inspects GP practices. The main difference is that now practices will get an `inspection` over the phone, which is a departure from the online questionnaire we all expected.

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Tackling the issue of aggressive and abusive patients

By Anonymous Blogger / 10 April, 2019

How do we deal with the barrage of aggression and anger from our patients? I ask you that question based on an altercation that one of the receptionists at my practice was party to a couple of weeks ago.

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Secret Diary of a Practice Manager: The NHS Long-Term Plan

By Anonymous Blogger / 13 March, 2019

"I do believe we can get a better NHS for our times if we want to." Our anonymous blogger returns to share their thoughts on the ambitious Long-Term Plan, weighing up both its good and bad points.

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Secret Diary of a PM – What will 2019 bring for Primary Care?

By Anonymous Blogger / 09 January, 2019

Every January I have written a review of the previous year in general practice and discussed my hopes for the coming year. Reflecting on what I normally write, I want to be a little more optimistic about 2019.

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Secret Diary of a PM – A GDPR Dilemma

By Anonymous Blogger / 21 November, 2018

Over the past eighteen months I have written a number of blogs on the implications and interpretations of GDPR. We have all received advice and guidelines on its ramifications, but I wonder if a recent incident at my practice is indicative of the continued confusion.

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Secret Diary of a PM - Winter Pressures in the NHS

By Anonymous Blogger / 22 October, 2018

With winter well on the way, our anonymous blogger shares first-hand stories of how they’ve seen the increasing pressure being placed on the NHS from both perspectives – from the point of view of a PM and a patient.

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Second Opinion: GPs to assess patients in groups of 15?

By Anonymous Blogger / 08 October, 2018

Have you ever read an article and then gone to check that the date is not April 1? Well I have recently, as some of the articles I’ve seen have left me incredulous to say the least.

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Secret Diary of a PM – The cure for a confusing flu season

By Anonymous Blogger / 03 October, 2018

Flu clinics are never far away from our thoughts, and that’s been more true than ever thanks to the uncertainties that sprung up around the latest round of clinics.

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Secret Diary of a PM – Ghost patients and ‘part-time’ GPs

By Anonymous Blogger / 29 August, 2018

They say that the summer months are a quiet period for news and views, so the media have to turn to other sources to get their headlines - this year it appears to be a full attack on doctors and surgeries.

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Senior Practice Operations Manager - London, SE11

Closing Date: 22 February 2020

Salary: £37,525 - £48,246 p/a

Interim Practice Manager - Frampton Cotterell, Bristol

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Practice Manager - St Albans

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Head of General Practice - Sheffield

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The Chelsea Practice - Deputy Practice Manager

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Senior Practice Operations Manager - London, SE11

Closing Date: 22 February 2020

Salary: £37,525 - £48,246 p/a

Practice Manager - Cambridge

Closing Date: 13 January 2020

Salary: £55,000 p/a DoE

Interim Practice Manager - Frampton Cotterell, Bristol

Closing Date: 17 January 2020

Salary: Dependent on experience

Head of General Practice - Sheffield

Closing Date: 15 December 2019

Salary: £53,000 - £60,000 p.a.

Assistant Practice Manager – Hampshire

Closing Date: 18 December 2019

Salary: Dependant on Experience

Practice Manager - St Albans

Closing Date: 19 December 2019

Salary: £47,000 - £55,000 depending on skills and experience

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