First Practice Management
- Posted Monday March 16, 2020
At FPM we are always keen to celebrate the amazing work Primary Care teams do for their patients.
This month we are showcasing all the fantastic things West Cheltenham Medical is doing in their communities and the services they’re particularly proud of.
What is the name of your GP practice?
West Cheltenham Medical (WCM) and Crescent Bakery (CB). We are two practices under one partnership, so we work closely together. This means we can support our community by having a greater collective presence. We also have another practice in Tewkesbury that we work closely with called Church Street (CS).
What is your patient list size?
4,000 at WCM, 5,000 at CB, and approx. 15,000 at Church Street.
We are three practices with the same GP partners, so work together as one group.
What is the main demographic of your practice?
WCM has a demographic of patients mainly under 65 years old. We are based in a community centre next to Gloucester College and GCHQ. Crescent Bakery and Church Street are based in the city centres of Cheltenham and Tewkesbury and have a diverse age range of patients.
We’d love to hear about how you engage with your local community
I started work as manager at WCM in January 2020 and work closely with Sharon and Wendi, the managers of Crescent Bakery and Church Street. We have decided to strive towards achieving Outstanding at our next CQC inspection – although it isn’t due just yet, we feel that to engage the team and patients alike, we need to embed changes and refine processes now to ensure they become part of our DNA.
So far this year we have become Park Run Practices. WCM and CB have volunteered to support and take part in a running initiative in Cheltenham, which will be a running group aimed at girls age 12-19 be led by three qualified leaders. The aim is a 10-week Couch25K plan with the 'celebration run' at the end. This is being set up through Active Gloucestershire and Cheltenham Borough Homes and is due to start in April.
Sharon and I also volunteered recently at BBC’s DIY SOS: The Big Build in Cheltenham! We have been moving scaffolding, tiles, laying soil, moving rubbish and helping out in the garden! Across the three practices we have also started to introduce useful ‘packs’ to give to our patients. We have provided packs on carers, asthma and loss of life. Over the coming weeks, we are striving to introduce packs for diabetes, new mums and getting fit. We are also arranging a Carers Event for this spring, open to all carers in Cheltenham.
Which services that you offer patients are you particularly proud of?
We are part of enhanced services, extended hours and improved access. We are also offering Dr Link and M Jog – digital online services that help make our services more accessible to our patient base. We are joining the digital age and in the process of setting up a Facebook page to ensure we are accessible and relatable to all generations of our local community.
What is the best thing about working at your practice?
I have only been here for around two months and I would say the best thing about working here is the team! From the GP Partners to the reception team, everyone is valued, caring, considerate and helpful.
They are all willing to go the extra mile for patients and team members and always have a smile on their faces. They are also all willing to try things out – such as Park Run and the running club!