First Practice Management
- Posted Tuesday July 14, 2020
North Brink Practice is July’s FPM Practice of the Month. We have been in touch with the practice's manager who told us about their practice, working during the pandemic, managing workload and more.
What is the name of your GP practice?
North Brink Practice, Wisbech
What is your patient list size?
What is the main demographic of your practice?
We are in a very rural area with approximately 50% of our list size being elderly patients
We’d love to hear about how you engage with your local community?
During the crisis we had a lot of engagement - we have a local hiking/cycling/running groups, as well as 'taxi clubs'. which have helped to carry out deliveries for the pharmacy/dispensary
We are looking at continuing to support these groups further.
Which services that you offer patients are you particularly proud of?
Currently, we have Pharmacy services, Smoking cessation clinics, PPA and we take part in a lot of local charity work
What is the best thing about working at your practice?
It's a pleasant place to work - the staff during this current crisis have rallied around and brought the best out of them to keep surgery alive.
How is your Practice coping with Covid-19?
We've done very well - our business continuity plan worked to help implement the changes to the system during the crisis.
What roles within the practice are working from home?
We have all aspects of staff working from home. We carry out regular two-day micro team meetings and have been delivering Virtual clinics for our patients.
How is your Practice managing the workload?
We're managing very well - it is amazing what you can do from home. This could be the possible future of GP management.
How are you and the team feeling?
We're feeling well. Extra request I know all staff have worked tremendously well hard and continue to do so, but I would like to nominate one member of the team who from day 1 has manned the front of house single-handed (we have had clinical teams working from the rear of surgery and 'front of house' has been prescriptions only);
Louise Taylor has single-handedly manned this position controlling the queues (sometimes the size of Tescos!) and made sure the patient (and the sometimes 'not so patient') receive their medication, working tirelessly 8 hours a day without a moan.
Well done Louise and to the rest of the practice team for working so hard to deliver a great service.
Want to showcase the fantastic work of your own Primary Care team? You could be the next FPM Practice of the Month! Get in touch via email or drop us a line through our Facebook, Twitter or LinkedIn pages today.