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FPM’s Practice of the Month - Longlevens Surgery

Longlevens Surgery is June's FPM Practice of the Month. We have been in touch with the practice's manager who told us about their practice, working during the pandemic, managing workload and more.

 

 

What is the name of your GP practice?

Dr R H Webster & Partners, Longlevens Surgery.

What is your patient list size?

9,050

 

What is the main demographic of your practice?

Semi urban, low deprivation spread of ages with relatively high over 70’s and plenty of school age adults with children.

 

We’d love to hear about how you engage with your local community, especially under the current Covid situation…

We have a strong PPG although not so active currently within COVID.  We have a Facebook page which is well supported.  Our local Community hall next door is very welcoming, and we have a good relationship with them using it for our annual flu clinics.

Since lockdown we have had donations of PPE from all sources and children colouring and sharing pictures with us.  Our patient group raise money for the surgery with knitting and quiz nights and fish and chip suppers.

Which services that you offer patients are you particularly proud of?

Since COVID19 our whole way of working has and will continue to evolve.  We offer a full range of NHS services as you would expect of our primary care centres.  Lots of different ways of working are in the pipeline.

What is the best thing about working at your practice?

The team spirit is impressive.  We all bake cakes and reward our staff - be it from a Doctor, Manager right down to the reception team. We share vegetables, plants and baking - external staff are always happy to work at Longlevens, which is lovely.  Medical students don’t want to leave us.

We are very fortunate to have the Trainer of the year for GPs work alongside us; Dr Kindler was awarded this amazing accolade last year.

Over the years I have seen staff and doctors come and go, but 19 years on I am still here at the helm and riding the tide and storm.

This pandemic has shown that we are all very much part of a big NHS family and one I am proud to be a part of.

What roles within the practice are working from home?

Secretary and Manager 1 day a week.

How is the practice managing the workload?

We have seen a change in workload, but not really a reduction.  It gives us a chance to look at other things.

How are you and the team feeling?

It’s like being on a large roller coaster, and although we have had many bad days we carry on and get through it together.

 

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