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FPM’s Practice of the Month - Gloucester City Health Centre

This month we are showcasing all the fantastic things Gloucester City Health Centre is doing in their communities and the services they’re particularly proud of.

Practice Manager Beverley Lewis also shares how the practice has been coping during the COVID-19 pandemic and how they have overcome difficulties in the past.

 

 

What is the name of your GP practice?

Gloucester City Health Centre

What is your patient list size?

8,000

What is the main demographic of your practice?

Inner City Practice – we have a predominately younger population.

We’d love to hear about how you engage with your local community?

We have a developing PPG who have been meeting regularly prior to the Pandemic.  We will be moving to our new premises early next year and with the help of our PPG we will be planning events to engage with our community.

What are you particularly proud of?

In July 2019 we were the victim of an arson attack – surgeries were in full swing and the practice waiting room was full. Thankfully my staff acted quickly and everyone was evacuated efficiently and nobody was hurt.  The building was completely unusable.

The practice team pulled together and we were able to set up at a temporary location and we were seeing patients the very next day.

The hard work and resilience of our staff is unbelievable. We are still working from our temporary accommodation and are hoping to move into a new building early next year.

What is the best thing about working at your practice?

The hard-working team, everyone is happy to help out and go that extra mile to benefit the practice and our patients.  Despite everything we haven’t lost any staff due to the challenges we have faced which proves what an amazing team we have.

How is your Practice coping with Covid-19?

Our team and patients have adapted really well to the changes; we now offer a lot more phone appointments but are still seeing patients face to face.  We have been using video consultations and online triage.  I hope that we will be able to continue to use these new ways of working in the future as they have proved to be very effective.

What roles within the practice are working from home?

GPs have done telephone clinics from home, we have had receptionists working from home during periods of isolation and clerical staff working at home due to childcare needs.

How is your practice managing the workload?

It really is all hands on deck - we have even had nurses manning the reception

Has the practice received suitable PPE?

Yes – We have found it easy to source our own PPE and our CCG has good arrangements in place.

How are you and the team feeling?

The past year has been an extremely challenging one for our practice, the pandemic has added to the challenges that we already face but our staff continue to do all they can for the practice and to help provide the very best care that we can.

 


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