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Policy Updates Week Commencing - 2nd September

Updated Documents

Complaints Procedure - Scotland


Reviewed Documents

Advocacy Policy
Consent to Observer Policy
Emergency Drugs (Checking) Policy
Sample (Blood, Urine etc.) Handling Protocol


This week’s FPM policy update includes the Complaints Procedure for Scotland, which has been revised to make it even more comprehensive and also includes a draft leaflet to share with patients.

Our Policy and Procedure Library is constantly being updated in line with the changes and developments to policy and law that affect primary care. The documents are easy to pick up and use, meaning you can tailor them to the unique needs of your practice with minimum fuss.


First Practice Management members can access a comprehensive and invaluable selection of sample documents in the 
Policies and Procedure Library.


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