First Practice Management
- Posted Wednesday August 7, 2019
The results from our Job Satisfaction Survey 2019 are in! We aimed to shine a light on the most pressing issues faced by practice managers and received plenty of eye-opening feedback.
To provide a snapshot of the state of people management in primary care and highlight the big issues affecting PMs’ motivation levels, we’ve picked out some key quotes from the survey.
What out for more key findings from FPM's Job Satisfaction Survey 2019, coming soon.
On the Introduction of PCNs…
“I do not feel valued by the PCN or the NHS system, specifically due to the fact that there is no provision for senior, experienced, qualified PMs to take a lead in the new networks.”
“I see PCNs as a waste of time and energy, they’re splitting our funding even further and making things more complicated. “
“The NHS is (throwing) too much at practices by making us work as PCNs without providing enough resources, funds to do the job or giving any clear direction of how to run these things…”
“I am motivated to not give-up on the patients, but exasperated at the lack of funding, the inability to recruit clinical staff and stupid initiatives like the KO14B complaints spreadsheet, SARs and listening to politicians say practices are defrauding the taxpayer by registering ghost patients!”
“I am motivated to deliver a good service for patients even as so many changes occur, but completely worn down by the number of changes and contradictions and initiatives delivered each week. So many are poorly written, confusing or unclear and really do appear to have been conceived on the back of an envelope. “
On Support from Partners...
“It's a bit of a catch 22 situation, my GP partners trust me to do my job and give me lots of autonomy to do it, but it also means they sometimes assume that everything is going smoothly and I don't need a quick 'hello, you ok?' from them.”
“I have been in my current post for a year. It is a young partnership, which is ready and willing to try new ideas and think outside the box. The energy is contagious and I'm pleased to be a part of it.”
“I don't feel (the Partners) appreciate or realise the extent of the work I do. I get the impression they are really not interested in most of it and feel it is a waste of time, but in fact it is very necessary to comply with regulations and CQC.“
On the State of General Practice...
“The level of workload just keeps ramping up. Staff morale is dreadfully low and reception staff are dropping like flies and going off sick with work-related stress - this then puts more pressure on the rest of the team.”
“Health authorities should try working one day at the frontline in practices and see what the job is really like, rather than sending booklets and thinking this will help…”
On Life as a Practice Manager in 2019...
“I need a job where I am not terrified of what disaster is around the corner.”
“The job is increasingly stressful and detrimental to one's health. We are the 'forgotten' managers of the NHS and have to be all things to all people without the requisite recognition that should accompany that.”
“The role is varied and interesting. I am not quite sure how someone completely new to the role would cope today given the constant change… but I still don't have a moment when I am bored or not busy in the day. Fed up with it all at times, yes, but with a supportive partnership we all have a good laugh about some of the nonsense at times during the day.”
FPM members have access to a host of tools designed to make life as a practice manager easier, including access to a broad range of policies and procedures, toolkits and our HR helpline. To learn more, why not take a look at the benefits of membership?