First Practice Management
- Posted Monday March 18, 2019
Everyone has bad days at work, but for a Practice Manager they can feel like a week's worth rolled into one.
The life of a PM can feel isolated, but don’t worry because you really are never alone, as some of these tales will assure you…
“One of my biggest nightmares was when a senior partner thought we needed to save some pennies and suggested that for the staff beverages we substitute supermarket own-brand tea bags for our trusty and much-loved Typhoo.
This would save us some much-needed dosh over the course of the year and every year thereafter and no one will know any different as they are all the same - aren't they?
Unfortunately, we hadn't accounted for how particular people are about their choice of teabags.
Our substitutions were spotted immediately and met by open hostility and comments like: "so now we are not even worth the price of Typhoo any more..." alongside other emotion-laden remarks. Things got fairly tense for a few days as essentially we had a 'Mexican stand-off' over tea bags.”
There’s a very important management lesson here - don't mess with your staff’s teabags! Some may say a storm in a tea cup - but I just couldn't comment!
Here are a few more nightmarish tales that Practice Managers have shared with us:
"My worst nightmare happens at least once a month... I enter the practice to find either not a drop of milk left and no-one is willing to nip out and get some or - worst of all - gone-off milk has been left festering all weekend.
I have the lovely job of first thing Monday morning emptying it out and then still needing to go and get more..."
Ultimately, the role of a Practice Manager will always mean the odd bad day - it just comes with the turf. FPM will always be here as your helpful right-hand in the days to come, good and bad!
FPM members can rely on us during those bad days, with access to a wide range of policies and procedures and HR Help.
Plus, don’t forget to check out our YouTube channel with vlogs on topics ranging from CQC to Personal Resilience.